Shamaley Ford

Thank you for the quick oil change. But, Shamaley needs better customer service in the front services. I saw that only if one is purchasing a vehicle, oh they attend you fast. Seems logical. Everyone looks better customer service in the front services. I saw that only if one is purchasing a vehicle, oh they attend you fast. Seems logical. Everyone looks unapproachable though, Nobody says a word. But, again it is a Saturday right? A simple,” we’ll be right with you” goes a long way. My other concern is the actual service completed. In my previous service, I was advised to change my oil plug, So, I did tell my advisor about it but, did it get changed? Nope, he did promise to get it at no price to me on my next visit for service. Thanks but hopefully it does not leak sufficiently to where any costly damage will occur. I trust in your word of advise for you do work at the service department. Just curious, if the previous mechanic recommended it, why wouldn't it be done though... More

Necesito alguien se comunique conmigo, fui a revisar un sensor que no sirve y Raúl García me corrió de shamaley, ahora a donde voy. Ford Ranger 2019 Virgilio Ramos 915 244-1314 sensor que no sirve y Raúl García me corrió de shamaley, ahora a donde voy. Ford Ranger 2019 Virgilio Ramos 915 244-1314 More

I bought a truck there They are rude and didn’t help me at all they didn’t get me a license bracket and they charged me a lot of money at all they didn’t get me a license bracket and they charged me a lot of money More

Took them 2 months to replace my turbo then another month for my cylinder head which they didn’t know wasn’t working until they tried tu install the turbo which tells me they didn’t check the engine properly for my cylinder head which they didn’t know wasn’t working until they tried tu install the turbo which tells me they didn’t check the engine properly before, really bad service wouldn’t answer my calls More

Even with appointments they take to long. Four hours for an oil change and inspection. I do not trust them anymore. When tin with half a tank drove out with less than a quarter. Never going back to them aga an oil change and inspection. I do not trust them anymore. When tin with half a tank drove out with less than a quarter. Never going back to them again. More

Handled with care. Explained everything well and helped with different options. The process was quick and very smooth. The dealer was very knowledgeable on the vehicle I was purchasing. with different options. The process was quick and very smooth. The dealer was very knowledgeable on the vehicle I was purchasing. More

Service for my F-150 and all my other vehicles has always been great. Completely reliable and awesome service. The waiting area is comfortable to be in while my truck is being taken care of. Thank you Shama been great. Completely reliable and awesome service. The waiting area is comfortable to be in while my truck is being taken care of. Thank you Shamaley Ford! More

Pauline Gonzales did an exceptional job throughout my pickup being serviced! Kept me informed until service was complete. Service dept. has done a complete overhaul on their business practices. Will s pickup being serviced! Kept me informed until service was complete. Service dept. has done a complete overhaul on their business practices. Will start to take my vehicles back again for all services Highly recommend! Hands down to Shamaley Ford and P. Gonzales! Level of service is fantastic. Keep up the good work! More