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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
905 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 905 reviews

January 20, 2024

Marco was awesome! Extremely knowledgeable and very attentive to our needs and doubts. Provided great feedback and kept us in mind on the progress of our vehicle. More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco porras
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Jan 25, 2024 -

Shamaley Ford responded

Thank you for your positive feedback about Marco! We're delighted to hear that he was awesome, extremely knowledgeable, and attentive to your needs and doubts. It's great that he provided excellent feedback and kept you informed about the progress of your vehicle. We appreciate your kind words and look forward to serving you again!

January 17, 2024

I took my truck for an oil change and I was hit with extra charges that are not disclosed anywhere. Also, they broke my valance This dealership is nice and clean and great hospitality. More

by dcasta02
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
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Jan 25, 2024 -

Shamaley Ford responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 915-629-4237. I look forward to speaking with you. Sasha A. Martinez Customer Relations Director 915-629-4237 smartinez@group1auto.com

January 17, 2024

Quick service and very trustworthy. Marco P was very knowledgeable and made me feel at ease about fixing the issues with my vehicle. More

by rox1379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Porras, Jaime
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Jan 23, 2024 -

Shamaley Ford responded

We're glad to hear that you received quick service and found the team to be very trustworthy. It's great that Marco's knowledge and approach made you feel at ease about fixing the issues with your vehicle. We're here to assist you, and thank you for choosing our service!

January 17, 2024

Excellent experience. Great customer service and very reasonable prices. Thank you Irma Espinoza for your help. More

by zamora
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irma Espinoza
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Jan 19, 2024 -

Shamaley Ford responded

Congratulations on your new vehicle! We are thrilled that Irma provided you with an excellent sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

January 15, 2024

You can count in Shamaley and their service department. I had an appointment for service and the service was thorough and completed in under 2 hours. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
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Jan 18, 2024 -

Shamaley Ford responded

It's great to hear that you can count on us and our service department. The fact that your service appointment was thorough and completed in under 2 hours is a positive testament to our efficiency. We appreciate your business. We are excited to help you in the future.

January 12, 2024

The service was great. Jerry Esmele was very helpful. Guided me thru the whole process the right way. More

by Gerardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
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Jan 13, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Jerry provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

Great service especially with Jerrie Esmele providing the quality services in the Service Department at Shamaley Ford. More

by Fsutter56
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jerrie Esmele
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Jan 12, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Jerrie provided quality assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

Shamaley Ford has the best selection and the best deals. Shamaley has an awesome staff and a great Service Department. My salesperson Ralph Hernandez always knows what vehicle I want. Shamaley always goes b More

by josierivera1640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Hernandez-Sales Javier Sanchez-Service Department
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Jan 13, 2024 -

Shamaley Ford responded

It's fantastic to hear about your positive experience with Shamaley Ford, from our selection and deals to our awesome staff and great Service Department. The fact that your salesperson, Ralph, consistently knows what vehicle you want speaks to the personalized service provided. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 09, 2024

Great customer service . Joseph was a great adviser. I recommend their service to taste and friendly More

by Robert.acuna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Jan 11, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Joseph provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 08, 2024

Very well run. Need I say more. My service advisor Jesus Rosales; very polite and knowledgeable. More

by dn.tana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando
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Jan 10, 2024 -

Shamaley Ford responded

Congratulations on your new vehicle! We are thrilled that Jesus provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

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