Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
755 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
Contact Dealership

11301 Gateway W

El Paso, TX

79936

Directions

By Type

Showing 755 reviews

October 22, 2023

Jessica was the best at helping me out! Very professional and caring. She got my car fixed in no time More

by mdcardo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Oct 24, 2023 -

Shamaley Ford responded

It's wonderful to hear that Jessica was the best at helping you out with a high level of professionalism and care. Getting your car fixed quickly is important, and it's great to know that she made the process efficient for you. We appreciate your business. We look forward to assisting you in the future.

October 20, 2023

Audrey is a great service technician. The only problem is that almost every time I get a tire rotation, the tire pressure is never adjusted. More

by OsvaldoRios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
Report | Print
Oct 24, 2023 -

Shamaley Ford responded

It's great to hear that Audrey is a great service technician, but I understand your concern about the tire pressure not being adjusted during tire rotations. Please reach out to Audrey or the service department to let them know about the tire pressure issue. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

Had my vehicle serviced on October 13 and noticed a damaged rim cover, due to tire rotation service. Wife made sure to tell service department to be careful with handling covers. But sad to say it did More

by emsanchez73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis Servuce Advisor
Report | Print
October 19, 2023

Fast check in, detailed, knowlegeable of their retail products, prompt texting of vehicle status, informed me of a current sale I was not aware of. More

by Butch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
Report | Print
Oct 21, 2023 -

Shamaley Ford responded

It's great to hear that you experienced a fast check-in process, detailed knowledge of their retail products, and prompt communication via text about your vehicle's status. Additionally, being informed about a current sale you were not aware of is a helpful bonus. Your positive comments and satisfaction are important.

October 18, 2023

Dealership was quick to receive us when arriving. Salesman was friendly and not pushy. They worked with us on meeting our budget. Finance manager explained options in rates and extended warranty. More

by Aaustin0804
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul
Report | Print
Oct 20, 2023 -

Shamaley Ford responded

It's wonderful to hear that you had an excellent experience at Shamaley Ford. A friendly, non-pushy salesman, budget accommodation, and clear explanations about rates and extended warranties are all key components of a positive car-buying experience. Happy driving!

October 18, 2023

Great to set up an appointment for an Oil Change. Quick and easy. Got to Dealership and was greeted quickly. Got my info on computer and waited In waiting area. Took only 45 min. Which was good. More

by billengels5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwardo
Report | Print
Oct 20, 2023 -

Shamaley Ford responded

It's wonderful to hear that your oil change appointment at Shamaley Ford was a quick and easy experience. We efficiently took care of your vehicle, and you were in and out in just 45 minutes. Safe travels on the road!

October 16, 2023

Great service and friendly staff very satisfied with everything. Peter was great and helped us a lot More

by Trimteam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter
Report | Print
Oct 17, 2023 -

Shamaley Ford responded

We're thrilled to hear that you had a great service experience with our friendly staff and that you're very satisfied with everything. Peter's assistance is greatly appreciated, and we're here to provide top-notch service and support. Your satisfaction is our priority, and we're here to help. Thank you for choosing us!

October 15, 2023

Enjoy the customer service and explanation received with services rendered. Great team! Very helpful! Thank you More

by Saul2luv4me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Oct 17, 2023 -

Shamaley Ford responded

We're thrilled to hear that you've enjoyed our customer service and the explanations provided with the services. Our team greatly appreciates your kind words and is dedicated to being very helpful. Thank you for choosing us, and we look forward to serving you again!

October 13, 2023

Edgar Delgado. Excellent salesman well worth the drive from Alamogordo. Great customer service , integrity, going the extra mile. I’ve looked for a F150. Throughout More

by charlesgonzales373
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar
Report | Print
Oct 17, 2023 -

Shamaley Ford responded

It's wonderful to hear about your excellent experience with Edgar at Shamaley Ford. Excellent customer service, integrity, and going the extra mile can truly make a difference when purchasing a vehicle. It's great that you found a Ford F150 that you're very satisfied with. We are glad to hear that our team at Shamaley Ford, including Mr. Delgado and the general manager, have provided you with a positive and memorable experience. Building strong relationships with customers is a testament to our commitment to service. Thank you for sharing your feedback and experience with us. We appreciate your business. We look forward to assisting you in the future.

October 13, 2023

They took care of my car in 30 minutes. (went at 7:30 a.m.) Great service! More

by Jonathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
Report | Print
Oct 17, 2023 -

Shamaley Ford responded

We're glad to hear that we provided such efficient service, taking care of your car in just 30 minutes, especially with your early morning visit at 7:30 a.m. Your time is valuable to us, and we appreciate your feedback. Thank you for choosing our services!

1
...
47
48
49
...
76