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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
755 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 755 reviews

November 16, 2023

It would be nice to get updates instead of asking, my truck was there to long my rental was too small! More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
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Nov 21, 2023 -

Shamaley Ford responded

I apologize that you experienced a problem with your car's service. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you via email. Sasha A. Martinez Customer Relations Director 915-629-4237 smartinez@group1auto.com

Nov 21, 2023 -

Ed responded

I picked up my truck besides it taking so long to repair, my vehicle never got washed when they handed me the keys. For as much money as I spend for insurance and the truck itself you would think I would get back washed. My truck has been in your dealership for many repairs and all I hear is we’re going to get it repaired under warranty, the repairs have been over $4,000.00 and I keep praying my $100.00 deductible. I’m seriously thinking of trading in my truck for a Tundra!

November 13, 2023

Genuine in character service advisors. Will always recommend needed maintenance and not attempt to force any additional services out the door. Trustworthy More

by Ernesto A. II
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Mr. Daniel Contreras
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Nov 14, 2023 -

Shamaley Ford responded

It's wonderful to hear that you've had a positive experience with the service advisors at Shamaley Ford. The fact that we are genuine in character, recommend needed maintenance, and don't push unnecessary services is fantastic. Trustworthy service is crucial, and it's great to know that you feel confident in our recommendations. Thank you for taking the time to share your positive feedback.

November 10, 2023

Alexis Holguin my service advisor was very courteous, professional, attentive and informative. He listened to my concerns and informed me on what my car needs in the near future, which I really appreciat More

by lovemy5grandkids17
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin.
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Nov 14, 2023 -

Shamaley Ford responded

It's wonderful to hear that Alexis, your service advisor at Shamaley Ford, provided you with courteous, professional, attentive, and informative service. The fact that he listened to your concerns and informed you about your car's needs soon adds to the positive experience. Thank you for taking the time to share your positive feedback, and Alexis and the team will appreciate your kind words.

November 10, 2023

Andres my service writer was very attentive and courteous. He explained everything throughly and detailed. Very easy to work with and my visit was in and out. More

by Gonzalo Valdez
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Andres Altamirano
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Nov 10, 2023 -

Gonzalo Valdez responded

Thank you Shamaley !

November 10, 2023

This is a very good Customer friendly dealership. I will always come back to this place. More

by bear
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Audrey
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Nov 12, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 09, 2023

Audrey in service was very courteous, knowledgeable, & a great personality. Overall great salesperson & very helpful More

by Oscar Gonzalez
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Audrey
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Nov 11, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Audrey provided courteous and knowledgeable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 09, 2023

Great service. First time taking my vehicle for an oil change and I loved the experience. Service advisor Andres was awesome . More

by Lupeemile
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Andrés Altamirano
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Nov 10, 2023 -

Shamaley Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

November 08, 2023

Fast, courteous, and caring. Thanks Arron! Beautiful facility. Clean and fully staffed. Received my car back in great condition and ready to drive. More

by wagg8989
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Arron
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Nov 10, 2023 -

Shamaley Ford responded

Thank you for your kind words for our staff, we appreciate it!

November 08, 2023

Tony Saldana is a terrific representative for Shamaly FORD. He helped with two F-150 truck purchases in the past 6 months, and both times was extremely helpful and patient through the process. He even More

by JTLimberg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Saldana sales & Jorge in finance
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Nov 10, 2023 -

Shamaley Ford responded

Tony Saldana is feeling the appreciation! 🌟 Thanks a bunch for the shoutout. We're thrilled he made your F-150 purchases a breeze, and delivery. That's top-notch service! If you ever need anything else, Tony and the Shamaly FORD team are just a call away. Happy driving in your F-150s! 🚗😊

October 31, 2023

Service Center Representative was very helpful, professional and polite. I would contact him for my next vehicle service appointment… More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Nov 02, 2023 -

Shamaley Ford responded

It's great to hear that our Service Center Representative was very helpful, professional, and polite. Building a positive relationship with a helpful representative can make scheduling your next vehicle service appointment a seamless process. Your positive feedback is much appreciated, and we are glad to hear that you had a great experience with the representative!

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