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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
756 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 756 reviews

December 08, 2023

Quick and very efficient service Audry Herrera was great and let me know every step that my Explorer was going through More

by Mrosa307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audry,Herrera
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Dec 09, 2023 -

Shamaley Ford responded

It's wonderful to hear about your positive experience at Shamaley Ford! Quick and efficient service, along with excellent communication from Audry, can truly make a difference when getting your vehicle serviced. Keeping you informed about each step of the process adds a lot of value to the service experience. We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Everything was done properly n professionally thanks to Jessica. She provided excellent customer service and went above and beyond to fix every issue I had . More

by rsandoval41509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Dec 12, 2023 -

Shamaley Ford responded

It sounds like Jessica provided exceptional service, going above and beyond to ensure all your concerns were addressed properly and professionally! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

Staff were polite efficient. Staff kept me informed of additional services needed. Staff were very quick at closing of services provided. Thank you!!! More

by Roy Atchison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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Dec 07, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had an efficient and polite experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

Great service, I was informed of the work being done. Will use them again for any service I may need on my car. More

by jblobnersafe
Workmanship
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Dec 08, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

Great service, they got me a Uber to go pick up my car. Daniel Contreras was nice even though I was a little bit bothered that my car was going to be there for the day. He deserves a salary raise. More

by Gabbycastaneda19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contrera
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Dec 06, 2023 -

Shamaley Ford responded

It's wonderful to hear about your positive experience with the service at Shamaley Ford! Providing an Uber service for you while your car was being worked on shows our commitment to customer convenience. Daniel's kindness and understanding, especially when you were concerned about the timeframe, made a difference for you. Your appreciation for his service and suggestion for a salary raise speaks volumes about the impact he made during your visit. Thank you for your business!

December 05, 2023

Great communication, fast service, will recommend them for any service on my Ford Bronco thank you! More

by dhannie1306@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Dec 07, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had a communicative experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 04, 2023

Great service! ! I appreciated all the direct contact and follow up while I was waiting from customer service rep Alexis. He was welcoming, friendly, helpful, and q More

by lme
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Alexis
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Dec 06, 2023 -

Shamaley Ford responded

It's fantastic to hear about the great service you received from Alexis at Shamaley Ford! Having a customer service representative like Alexis who is welcoming, friendly, and genuinely helpful can truly make a difference. His dedication to ensuring a positive experience and valuing the relationship with customers highlights the dealership's commitment to excellent service. Thank you for your business!

December 03, 2023

I have had many dealings with this dealership over the years, and I have always been satisfied with the results. More

by DMERRI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Dec 05, 2023 -

Shamaley Ford responded

It's wonderful to hear that Shamaley Ford has consistently provided you with satisfying experiences over the years. Building that kind of trust and reliability with a dealership speaks volumes about our service quality and commitment to customer satisfaction. Thank you for your business!

December 02, 2023

Had a good experience with the salesman and finance manager… Got a better rate then my current bank . More

by maverick1979.jj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sasha Martinez, Raúl Garica
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Dec 06, 2023 -

Shamaley Ford responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 01, 2023

Very helpful group to work with. They had the 2024 Ford Maverick hybrid that we have been waiting for. Thanks to Monica, Tony and Shamaley Ford. More

by ace5280
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monica and Tony
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Dec 05, 2023 -

Shamaley Ford responded

That's fantastic news! It's great that Monica, Tony, and Shamaley Ford were able to assist you in finding the 2024 Ford Maverick hybrid you've been eagerly waiting for. Finding a vehicle you've had your eye on can be exciting. Congratulations on your new Ford Maverick!

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