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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
905 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 905 reviews

May 21, 2024

I made a 1030 appt. Took them 2 hours to do simple oil change? Very poor More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique
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May 22, 2024 -

Shamaley Ford responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Sasha A. Martinez Customer Relations Director 915-629-4237 smartinez@group1auto.com

May 21, 2024

They were available to fixed my pickup issues and also answered all questions I had about warranty More

by bullitboy13
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kay and George Olmos
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May 22, 2024 -

Shamaley Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 19, 2024

Took 3 hours for oil change. Took 3 hours for oil change. Took 3 hours for oil change. More

by hnavyfernandez07
Workmanship
Recommend Dealer
No
Employees Worked With
Alex
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May 22, 2024 -

Shamaley Ford responded

Thank you for bringing this to my attention. I apologize for the long wait time to have an oil change done on your vehicle. I would like an opportunity to fix this and to earn your business, please contact me at smartinez@group1auto.com. I look forward to speaking with you. Sasha Martinez, Customer Relations Director

May 19, 2024

Reason why I gave 5 stars is because they fixed the AC problem of my car More

by Gumo_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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May 22, 2024 -

Shamaley Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

May 18, 2024

Quick, concise, straightforward, no nonsense, trusting, and kind. Walked in wanting my dream car and left with it. Everyone made the process smooth and easy. We worked with JC and he made it happen. More

by MP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JC
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May 22, 2024 -

Shamaley Ford responded

Congratulations on your new dream car! We're thrilled that JC provided you with an exceptional sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 15, 2024

Pick up & delivery was seamless, convenient and everyone was helpful and professional. Highly recommended. Aaron & Sasha did a great job. More

by jimmy.caldera1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sasha, Aaron
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May 18, 2024 -

Shamaley Ford responded

We're delighted to learn about your positive experience and the great assistance provided by Aaron and Sasha! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 14, 2024

They always keep my car running smoothly and they always provide excellent service and discounts. More

by isela.martinez94
Recommend Dealer
Yes
Employees Worked With
Alexis
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May 16, 2024 -

Shamaley Ford responded

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

May 10, 2024

Alexis was friendly and respectful to my requests. He followed up as promised to my text in a timely manner. I won't go anywhere else. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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May 11, 2024 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Alexis provided friendly and respectful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

May 08, 2024

Great service! !! Jake was the bomb. Very quick with service and they had all the parts on hand. More

by luis.magdaleno42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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May 09, 2024 -

Shamaley Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 07, 2024

They are close by and being a FORD dealer I know that they will have what’s needed fix my truck. More

by jamesains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jereo
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May 08, 2024 -

Shamaley Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

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