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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
905 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 905 reviews

May 31, 2024

Used to love coming here for everything but the past couple of times something bad happens. This time I took my car in for oil change and tire rotation. Everything seemed fine when I inspected the vehic More

by Saiah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernesto
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Jun 18, 2024 -

Shamaley Ford responded

Saiah, I appreciate you taking the time to inform me about your recent service. I deeply regret any inconvenience you may have encountered with your tire rotation, and I would like to make amends to regain your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Sasha Martinez Customer Relations Director smartinez@group1auto.com

May 31, 2024

Alexis assisted with servicing my vehicle. Although it took a bit longer than expected, Alexis kept me informed during the entire process. As part of the great customer service, courtesy tra More

by 0466eda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Jun 02, 2024 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

May 29, 2024

Great service advisor, Jerry. The Vehicle was ready earlier than expected. Jerry helped out with the repair price also. More

by sling.ruse_0q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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May 30, 2024 -

Shamaley Ford responded

We're delighted to learn about your positive experience and the helpful assistance provided by Jerry! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 29, 2024

Went to get a weather strip re-done on my doors bc my Bronco had come in with that manufacturing issue. Jerry was super helpful and made the process very easy for me. He was friendly, communicative and a More

by brivi321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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May 30, 2024 -

Shamaley Ford responded

It's great to hear that Jerry provided such excellent service during your visit to get the weather strip re-done on your Bronco! We're glad he made the process easy, communicated effectively, and resolved the issue promptly for you. Thank you for recommending Jerry for services - we appreciate your feedback and look forward to assisting you with any future needs you may have!

May 29, 2024

well I brought my truck to check several things and they did it very well and they treated me very well thank you More

by Francisco Contreras
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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May 30, 2024 -

Shamaley Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 28, 2024

Service dept was knowledgeable and friendly. Easy to schedule my maintenance and for my vehicle back in a short amount of time. More

by dvhealy
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Joe Mena
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May 29, 2024 -

Shamaley Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 28, 2024

Aaron was very helpful, he communicates well. Would recommend anyone to ask for Aaron. Awesome service. More

by Robert
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
NA
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May 29, 2024 -

Shamaley Ford responded

We're delighted to learn about your positive experience and the helpful assistance provided by Aaron! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 26, 2024

Great service and attention, excellent service , servicio de primera estoy muy contenta, y satisfecha fueron muy amables More

by lolmos1071
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe and Lorenzo
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May 28, 2024 -

Shamaley Ford responded

Agradecemos sus palabras tan lindas para nuestro personal. ¡Estamos muy contentos de haber podido ofrecerle una experiencia agradable!

May 25, 2024

Excellent customer service. Very friendly personnel. Very nice and clean installations. Affordable prices. Awesome rewards. More

by casas.v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
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May 27, 2024 -

Shamaley Ford responded

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

May 22, 2024

Service advisor Jose Carrillo was very informative about the service that was done on my Ford F150 More

by crodriguez1613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo
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May 23, 2024 -

Shamaley Ford responded

That's great to hear! Service advisor Jose Carrillo's informative approach is definitely appreciated. It's always reassuring to have a clear understanding of the service performed on your vehicle.

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