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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
692 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 692 reviews

October 30, 2023

Friendly service and helped get us a brand new truck! Absolutely loved our salesperson Sal. More

by steph.mcmillan22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salvador Hernandez
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Oct 31, 2023 -

Shamaley Ford responded

It's wonderful to hear that you received friendly service and were able to get a brand-new truck with the help of your salesperson, Sal. A positive sales experience can make a significant difference in your vehicle purchase. Your positive feedback is greatly appreciated! Congratulations on your new truck!

October 30, 2023

This dealership is amazing! Everyone is friendly and helpful. They above and beyond to help their clients. More

by Jeremie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
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Nov 01, 2023 -

Shamaley Ford responded

It's wonderful to hear that you had such a positive experience at Shamaley Ford. Friendly and helpful staff who go above and beyond to assist our clients can make a dealership stand out. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 30, 2023

I recently bought my 2nd car from Shamaley Ford because I love this dealership. Their customer service is great. More

by karensrbaxter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salvador Hernandez
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Nov 01, 2023 -

Shamaley Ford responded

It's great to hear that you've had such a positive experience with Shamaley Ford that you've returned to buy your second car from us. Excellent customer service and a strong reputation can make a dealership a preferred choice for many customers. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 27, 2023

I take my F150 there for service, I am always pleased how prompt they are and how they keep me updated on the status of my truck More

by Jamesfire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
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Nov 02, 2023 -

Shamaley Ford responded

It's great to hear that you take your F150 for service at Shamaley Ford and that you're consistently pleased with our prompt service and regular updates on the status of your truck. Efficient service and clear communication can make the service experience much more convenient. Your positive feedback is much appreciated!

October 26, 2023

Alexis was very professional and always kept me updated while the vehicle was being fixed. He is the perfect example of a great service advisor. Give this man a raise! More

by curtis.arnette13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Nov 04, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Alexis provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 25, 2023

Everything perfect great customer service will go back again got my oil change and 21 point inspection More

by Powerhouse71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Nov 01, 2023 -

Shamaley Ford responded

We are glad to hear that you had a perfect experience with great customer service during your oil change and 21-point inspection. Ensuring customer satisfaction through attentive service is essential for a positive experience. Your feedback is appreciated!

October 22, 2023

The service was great and the associate was very attentive. He was very patience answering my questions. More

by Magdalenaresendiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change
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Oct 24, 2023 -

Shamaley Ford responded

It's wonderful to hear that the service was great and that the associate was attentive and patient in answering your questions. Attentive and patient service can lead to a more informative and satisfying experience. We appreciate your business. We look forward to assisting you in the future.

October 22, 2023

Jessica was the best at helping me out! Very professional and caring. She got my car fixed in no time More

by mdcardo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Oct 24, 2023 -

Shamaley Ford responded

It's wonderful to hear that Jessica was the best at helping you out with a high level of professionalism and care. Getting your car fixed quickly is important, and it's great to know that she made the process efficient for you. We appreciate your business. We look forward to assisting you in the future.

October 20, 2023

Audrey is a great service technician. The only problem is that almost every time I get a tire rotation, the tire pressure is never adjusted. More

by OsvaldoRios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
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Oct 24, 2023 -

Shamaley Ford responded

It's great to hear that Audrey is a great service technician, but I understand your concern about the tire pressure not being adjusted during tire rotations. Please reach out to Audrey or the service department to let them know about the tire pressure issue. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

Had my vehicle serviced on October 13 and noticed a damaged rim cover, due to tire rotation service. Wife made sure to tell service department to be careful with handling covers. But sad to say it did More

by emsanchez73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis Servuce Advisor
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