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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
692 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 692 reviews

November 24, 2023

Great service and friendly people, the service advisor really knows his job and their team ia great. More

by 915vico
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Recommend Dealer
Yes
Employees Worked With
Jose carrillo
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Nov 24, 2023 -

915vico responded

Great service and friendly people, the service advisor really knows his job and their team ia great.

November 23, 2023

Very convenient location, Excellent service I will always recommend this place to anyone Thanks to all More

by Castor
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Recommend Dealer
Yes
Employees Worked With
Jerry
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Nov 28, 2023 -

Shamaley Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

The service department is amazing. Especially the representative Aaron, very responsive and respectful with your time More

by Ngiesbrecht19
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Recommend Dealer
Yes
Employees Worked With
Aaron
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Nov 28, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had an amazing experience and that Aaron provided responsive and respectful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

Good work goof job this guy alexis hes very professional and he explained all very good More

by Adalberto Urbina
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Recommend Dealer
Yes
Employees Worked With
Alexis
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Nov 23, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Alexis provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 19, 2023

Javier in service was excellent, we had a small misunderstanding of what I needed. But he went above and beyond to help me More

by Roman.robles1
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Recommend Dealer
Yes
Employees Worked With
Javier eduardo
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Nov 21, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had an excellent experience and that Javier went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 18, 2023

Jerry, is professional, his customer service skills are outstanding and notifies the customer of everything going on with their vehicle. He is very attentive and listens to the customers concerns. Jerry, g More

by Thelma and Ashley Ortiz
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Recommend Dealer
Yes
Employees Worked With
Jerry and Joe Mena
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Nov 18, 2023 -

Thelma and Ashley Ortiz responded

Nov 17, 2023 Thelma and Ashley Ortiz Jerry, is professional, his customer service skills are outstanding and notifies the customer of everything going on with their vehicle. He is very attentive and listens to the customers concerns. Jerry, goes the extra mile to get the vehicle repaired the same day and the pricing was great. Shamaley Ford is amazing and I highly recommend either Jerry or Mr. Joe Mena to anyone who is in need to get the vehicle repaired or serviced. Thank you !

November 18, 2023

Service department was great in giving my Explorer the best attention it needed Thank you Aaron my service advisor More

by patrodriguez1960
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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Nov 21, 2023 -

Shamaley Ford responded

It's fantastic to hear that you had a great experience and that Aaron provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 16, 2023

It would be nice to get updates instead of asking, my truck was there to long my rental was too small! More

by Ed
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Recommend Dealer
Yes
Employees Worked With
Jesus
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Nov 21, 2023 -

Shamaley Ford responded

I apologize that you experienced a problem with your car's service. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you via email. Sasha A. Martinez Customer Relations Director 915-629-4237 smartinez@group1auto.com

Nov 21, 2023 -

Ed responded

I picked up my truck besides it taking so long to repair, my vehicle never got washed when they handed me the keys. For as much money as I spend for insurance and the truck itself you would think I would get back washed. My truck has been in your dealership for many repairs and all I hear is we’re going to get it repaired under warranty, the repairs have been over $4,000.00 and I keep praying my $100.00 deductible. I’m seriously thinking of trading in my truck for a Tundra!

November 13, 2023

Genuine in character service advisors. Will always recommend needed maintenance and not attempt to force any additional services out the door. Trustworthy More

by Ernesto A. II
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Recommend Dealer
Yes
Employees Worked With
Mr. Daniel Contreras
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Nov 14, 2023 -

Shamaley Ford responded

It's wonderful to hear that you've had a positive experience with the service advisors at Shamaley Ford. The fact that we are genuine in character, recommend needed maintenance, and don't push unnecessary services is fantastic. Trustworthy service is crucial, and it's great to know that you feel confident in our recommendations. Thank you for taking the time to share your positive feedback.

November 10, 2023

Alexis Holguin my service advisor was very courteous, professional, attentive and informative. He listened to my concerns and informed me on what my car needs in the near future, which I really appreciat More

by lovemy5grandkids17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin.
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Nov 14, 2023 -

Shamaley Ford responded

It's wonderful to hear that Alexis, your service advisor at Shamaley Ford, provided you with courteous, professional, attentive, and informative service. The fact that he listened to your concerns and informed you about your car's needs soon adds to the positive experience. Thank you for taking the time to share your positive feedback, and Alexis and the team will appreciate your kind words.

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