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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
692 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 692 reviews

March 13, 2024

The dealership was every helpful, nice, respectful, and friendly and explained everything well as well as answered all my questions. More

by st4363177
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Delgado
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Mar 15, 2024 -

Shamaley Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 13, 2024

Great service, from the time I showed up until I left. The service was great and the representative that assisted me was great in how they handled my request and the timely manner in which I was seen was More

by star.spring17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena, Audrey
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Mar 15, 2024 -

Shamaley Ford responded

We're thrilled to hear about your positive experience with our service! Providing great service from start to finish is our top priority, and we're glad to hear that our representative assisted you effectively and handled your request with care. Ensuring timely service is important to us, so we're delighted that you were seen promptly. Thank you for choosing us, and we appreciate your kind words. We look forward to serving you again in the future!

March 12, 2024

There is no point of having made appointment in which I made for 8 am. Unfortunately, they didn't work on car until noon. Essentially, I Waited 6 hours for a light change even with the fact I Bought part a More

by Marman26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't recall his name but he was great.
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Mar 28, 2024 -

Shamaley Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Mar 28, 2024 -

Marman26 responded

Thank you for reaching back to me. Unfortunately, I highly doubt anything other than a possible coaching will be give and I can certainly almost guarantee that everything will remain the same. But hey, thanks again for reaching out.

Apr 19, 2024 -

Shamaley Ford responded

I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at smartinez@group1auto.com Sasha Martinez Customer Relations Director

March 11, 2024

Shamaley is the only place I go to buy vehicles. They care about what you want and take care of whatever services you need. More

by Sarah O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
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Mar 13, 2024 -

Shamaley Ford responded

Thank you for the kind words Sarah! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 09, 2024

Good service and professional. Location and area was clean and presentable. Service members very attentive. More

by saul105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Ruelas
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Mar 13, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 08, 2024

Jerrymyles is always very kind & helpful. He truly provides outstanding customer service. He is the best! More

by Angelica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
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Mar 12, 2024 -

Shamaley Ford responded

We're thrilled to hear that Jerry consistently provides outstanding customer service, making him the best in your eyes. Safe travels, and thank you for sharing your positive experience!

March 07, 2024

Things continue to get better! Greated upon entry, great & fast service, along with friendly staff. More

by williamegb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Mar 10, 2024 -

Shamaley Ford responded

We're thrilled to hear that your experience continues to improve! Thank you for highlighting our friendly staff, efficient service, and the warm welcome you received upon entry. We look forward to providing you with excellent service in the future!

March 06, 2024

Friendly compassionate knowledgeable quick thorough awesome customer service great recommended dependable guidance personal confidence amazing More

by Terry Preciado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie H., Aaron W
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Mar 08, 2024 -

Shamaley Ford responded

Thank you for sharing your positive experience! We're delighted to hear that you found our team to be friendly, compassionate, knowledgeable, quick, and thorough and that you received awesome customer service. Recommendations and personal confidence are valued aspects of our service, and we appreciate your kind words. We're here to assist you!

Mar 08, 2024 -

Terry Preciado responded

We've been buying our vehicles from Shamaley for years. Our kids buy their vehicle's here also. Now we're bringing our grandkids to get their first vehicles here. We've always been treated so well.

March 05, 2024

Chuy was very helpful! Although it was busy many staff members said hi and made sure I was taken care of. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales
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Mar 08, 2024 -

Shamaley Ford responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that Chuy provided helpful assistance and that our staff ensured you felt well taken care of, even during busy times. We appreciate your feedback and look forward to serving you again in the future!

March 05, 2024

Great customer service from Jose Carillo,he takes the time to explain and give suggestions for new repairs and services specials of the month. More

by Victor Baca
Recommend Dealer
Yes
Employees Worked With
Jose Carillo
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Mar 08, 2024 -

Shamaley Ford responded

We're delighted to hear about the great customer service provided by Jose! It's wonderful that he takes the time to explain and offer suggestions for new repairs and service specials. Your satisfaction is important to us, and we appreciate your positive feedback. Thank you for choosing our dealership, and we look forward to serving you again in the future!

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