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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
692 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
Contact Dealership

11301 Gateway W

El Paso, TX

79936

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Showing 692 reviews

June 05, 2024

Verry good costumer service and quick response to the claint good service very professional personel More

by leanos_juan
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Marco
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Jun 07, 2024 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 05, 2024

Staff is friendly, helpful. My appt was at 2:00. My vehicle was not began to be worked on until 3:30. I drive to Shamaley from 65 miles away. Not all the planned work on my vehi More

by ddiderot
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't recall
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Jun 08, 2024 -

Shamaley Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 10, 2024 -

Shamaley Ford responded

Thank you for bringing this to my attention. I apologize for not completing all the work needed on your vehicle the same day. I would like an opportunity to fix this and to earn your business, please contact me at smartinez@group1auto.com. I look forward to speaking with you. Sasha Martinez, Customer Relations Director

June 05, 2024

I really like the way I was treated, I wasn't pressured into buying what I didn't want. I got just the car I've always wanted. I love my jeep wrangler. More

by Viannavarela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irvin
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Jun 07, 2024 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 04, 2024

Customer service was excellent, I truly felt cared for Thank you so much Mr Marcos More

by marytrejo28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
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Jun 07, 2024 -

Shamaley Ford responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 03, 2024

Excellent communication and service. Joe keep us informed on the repair progress. His assistance with HQs Ford was much appreciated. More

by trumstang13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Jun 05, 2024 -

Shamaley Ford responded

Hi, thank you so much for the positive review! Thank you again for the great review!

June 03, 2024

I was given a discount on my service which was greatly appreciated and the overall wait was not bad at all. More

by Mustang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jun 05, 2024 -

Shamaley Ford responded

Hi, thank you so much for the positive review! Thank you again for the great review!

June 01, 2024

My vehicle is a 2014 Ford Escape. I have been using this dealer since 2015 when I moved to El Paso, TX. Awesome service. More

by Dirtydave698877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holquin
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Jun 03, 2024 -

Shamaley Ford responded

Hi, we are so happy to read such a great review about Shamaley Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

May 31, 2024

Alexis assisted with servicing my vehicle. Although it took a bit longer than expected, Alexis kept me informed during the entire process. As part of the great customer service, courtesy tra More

by 0466eda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Jun 02, 2024 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

May 31, 2024

Used to love coming here for everything but the past couple of times something bad happens. This time I took my car in for oil change and tire rotation. Everything seemed fine when I inspected the vehic More

by Saiah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernesto
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Jun 18, 2024 -

Shamaley Ford responded

Saiah, I appreciate you taking the time to inform me about your recent service. I deeply regret any inconvenience you may have encountered with your tire rotation, and I would like to make amends to regain your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Sasha Martinez Customer Relations Director smartinez@group1auto.com

May 29, 2024

well I brought my truck to check several things and they did it very well and they treated me very well thank you More

by Francisco Contreras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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May 30, 2024 -

Shamaley Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

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