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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
729 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 729 reviews

August 30, 2024

Very informative and explained everything even my reward s on my ford pass. The ride to and from the dealership was a great service. More

by Lillian_alarcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeosha Durr
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Sep 01, 2024 -

Shamaley Ford responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 30, 2024

Excelente service. Very qualified and friendly staff. I am very satisfied with the service and support. More

by Rogelio
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2024 -

Shamaley Ford responded

Hi Rogelio, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 30, 2024

Outstanding customer service. Service advisor Daniel was quick to pull my vehicle in for its service, very respectful gentleman. More

by Edgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Sep 01, 2024 -

Shamaley Ford responded

Hi Edgar, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 29, 2024

My service advisor was professional, courteous, and prompt with the service of my truck, and as always ahead of schedule! More

by martinurueta66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales
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Aug 31, 2024 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 29, 2024

Great customer service all the way from sales to service. Aaron Wade from service took amazing care of us. He was very thorough and helpful with all our needs. More

by TigerPreciado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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Aug 31, 2024 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

August 28, 2024

Very nice to work with and had great follow up. Friendly and helpful. I would not hesitate to recommend them. More

by Mimishari
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
JC Rivera
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Aug 29, 2024 -

Shamaley Ford responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2024

I love Shamaley ford service, I recommend it for all your car needs, thank you More

by nguzman2580
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Joe Mena
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Aug 31, 2024 -

Shamaley Ford responded

Hi, thank you for taking the time to leave a review for us at Shamaley Ford. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2024

The service and attentiveness that they gave me was so awsome. The quickness of having my vehicle ready was also great. Thanks Audrey for your excellent customer services , it really makes me want to con More

by Jg
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Audrey
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Aug 31, 2024 -

Shamaley Ford responded

Hi, thank you for taking the time to leave a review for us at Shamaley Ford. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2024

She Was able to take care of the problems I had in a timely matterthanks. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audery
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Aug 31, 2024 -

Shamaley Ford responded

Hi Joe, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 24, 2024

Update to a previous review: In conclusion, I purchased a vehicle from Shamaley Ford. Had issues with the purchase process initially, however multiple individuals in charge like Mr. Todd Roth rea More

by jessehernandez102006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Roth
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Aug 30, 2024 -

jessehernandez102006 responded

Updated my previous review.

Aug 31, 2024 -

Shamaley Ford responded

jessehernandez102006, Thank you for informing me about your recent sales experience. Please know that we are looking into your concerns, Todd Roth, F & I Director, will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Sasha Martinez Customer Relations Director smartinez@group1auto.com

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