Shaker's Family Hyundai - Service Center
Watertown, CT
460 Reviews of Shaker's Family Hyundai - Service Center
Overall the experience was really nice and fast. All the employees were nice and caring. All the employees were nice and caring. More
My most recent appointment went smoothly and was done in quick fashion. Was very pleased. quick fashion. Was very pleased. More
Excellent technicians. They suggest thoughtful options to keep your car well maintained. Respectful to customers. Quality work. Clean waiting area. Comfortable environ They suggest thoughtful options to keep your car well maintained. Respectful to customers. Quality work. Clean waiting area. Comfortable environment. More
I don't recommend it. I had a damaged wheel which they did not replace and did not inform me about it, I drove with a damaged wheel for 3 days, their argument was of cours I had a damaged wheel which they did not replace and did not inform me about it, I drove with a damaged wheel for 3 days, their argument was of course self-defense, luckily nothing happened to me. More
Nice pleasant surroundings to wait while your car is serviced. The service department people were friendly and receptive for answering questions and demonstrating how the equipment worked. serviced. The service department people were friendly and receptive for answering questions and demonstrating how the equipment worked. More
Had vehicle for 5 weeks. The first 4 weeks nothing was done, it wasn't until I began calling and demanding an update. Techs would avoid calls, not return calls. Horrible c The first 4 weeks nothing was done, it wasn't until I began calling and demanding an update. Techs would avoid calls, not return calls. Horrible communication/services. Received car back 5 weeks later, exactly the same....unable to 'REPRODUCE' problem. More
Made a 9:30 am recall service which I would wait. Was told it would take 3 hours. Was told would be done 12-12:30. We came back at 2:30 and it wasn’t done. It ended being done at 4:30. I should have Was told it would take 3 hours. Was told would be done 12-12:30. We came back at 2:30 and it wasn’t done. It ended being done at 4:30. I should have been told it would take a full day (or they pushed it off until the end of the day because we didn’t wait). This caused me to have to cancel a needed dr appointment. Also when placing the service request it was thru a computer system. I needed to to know a time frame for the service but a computer doesn’t tell you that. That is why I don’t use a dealer service dept once a car is off warranty More