Shaker's Family Hyundai - Service Center

Mitch your rep was very responsive and updated me regularly on the status of my car regularly on the status of my car More

I expected a 30 minute service and showed up 15 minutes early. My service took 3 hours for a 10 minute software update and a simple oil change. I received no communication from the tech or the service desk early. My service took 3 hours for a 10 minute software update and a simple oil change. I received no communication from the tech or the service desk on progress or suggestions until I got home! Missed 4 hours of work! More

Thank Any for your professionalism in handling the needs I had for my vehicle. You are inns and listen which I appreciate. Thank you so much looks like we are all set with our vehicle problem. Thank you. I had for my vehicle. You are inns and listen which I appreciate. Thank you so much looks like we are all set with our vehicle problem. Thank you. See next oil change More

Love the changes you have done to the service area. Excellent service - Amy was awesome , exceeded my expectations Excellent service - Amy was awesome , exceeded my expectations More

Normally, I would have given 5-stars, but my wait was almost two hours for a maintenance check and replacing the cabin air filter and engine air filter...should have been half that time, but as I underst almost two hours for a maintenance check and replacing the cabin air filter and engine air filter...should have been half that time, but as I understand it there was a technician out that day. Mitch was real pleasure and kept me apprised and apologized. I am happy with Shaker's Family Hyundai and will be back! More

Mitch was amazing to work with. Spectacular experience from start to finish. Thanks Mitch, can’t wait to get serviced again! Spectacular experience from start to finish. Thanks Mitch, can’t wait to get serviced again! More

Had what I needed for factory recall to be installed. work was done in a speedy matter. work was done in a speedy matter. More

Had a great experience servicing my car. Joe was super nice and professional and very helpful. Joe was super nice and professional and very helpful. More

Made an unexpected visit for an issue that developed with my car. Joe was able to work me in to the schedule, and kept me informed as to the progress of the work done. Car was ready in a reasonable time. my car. Joe was able to work me in to the schedule, and kept me informed as to the progress of the work done. Car was ready in a reasonable time. More

This very basic service of my vehicle which should have taken 45 minutes at the outside took 2,5 hours...really not acceptable. The service writer's area was full of people milling around with no apparent taken 45 minutes at the outside took 2,5 hours...really not acceptable. The service writer's area was full of people milling around with no apparent purpose. The person who took in my vehicle told me 15 to 20 minutes...1 half hour later he was still looking for my car. After he went outside to take what seemed to be a personal cell phone call. it was pretty apparent that they were aware of my frustration, so they decided to cover the price of the service. A nice gesture but leads me to believe that I can do better at a "quick lube" type facility. There seemed to be no organization among the service staff...some doing much...others doing little. More