Shaker's Family Hyundai - Service Center

Great job no complaints at this time thank you shaker family Hyundai have a great day. family Hyundai have a great day. More

Went to the dealership and they evaluated the vehicle. They were able to remediate it and did a good job. They were able to remediate it and did a good job. More

Very pleasant, informative, kept us informed of car’s condition & work being done. Finished work in timely manner. Friendly , helpful staff. condition & work being done. Finished work in timely manner. Friendly , helpful staff. More

People (thanks, Amy) and service are terrific. However, getting through to Shaker on the phone is too difficult. Please make it easier to reach Service via phone! However, getting through to Shaker on the phone is too difficult. Please make it easier to reach Service via phone! More

The service center is severly understaffed and it takes way too long. I would much rather drop my car off, but they don't have any loaner cars available. way too long. I would much rather drop my car off, but they don't have any loaner cars available. More

Great service. Great people. Nothing else to say. Close to home dealership is very important to me. Great people. Nothing else to say. Close to home dealership is very important to me. More

Service team was great. Amy checked me in. Super friendly and helpful. Received an overview video from the service tech shortly after I dropped it off. Whole experience Amy checked me in. Super friendly and helpful. Received an overview video from the service tech shortly after I dropped it off. Whole experience was great 😃 More

Clean, patient, slow, long wait time for a scheduled appointment, no clear explanation for work appointment, no clear explanation for work More

Very well organized service team . Prompt and on time service . Liked how easy it was to check in and out . Prompt and on time service . Liked how easy it was to check in and out . More

While I admit the staff in the service department are very nice, I have had more than one occasion where I had scheduled service for particular issues and they did not have the part available when I brou very nice, I have had more than one occasion where I had scheduled service for particular issues and they did not have the part available when I brought my car in. It always takes weeks to get an appointment and to have to come back at a later date because they don't have the appropriate parts at the time of my appointment is not acceptable, nor is not being able to reach anyone in the service department in spite of numerous calls. I've been inconvenienced more than once and feel that Shaker would benefit from hiring a designated person to answer the phones in the service department and also have someone check prior to appointments that the parts required for the service call are in stock. My latest incident was a recall issue for a specific part that should have been in inventory but somehow it wasn't, and I wasn't notified about it until 10 minutes before they closed the service department. It's a waste of your time and mine if I bring my car in but Shaker is unable to service it because the promised parts aren't there. I was told I'd receive a discount for my inconvenience but upon picking up my vehicle at a later date I did not see any such discount. To be honest, if I had another dealership I could visit, I would, but this one is in the same town where I live and most convenient. Shaker is definitely understaffed and it's not good for business. More