Shaker's Family Hyundai - Service Center

This very basic service of my vehicle which should have taken 45 minutes at the outside took 2,5 hours...really not acceptable. The service writer's area was full of people milling around with no apparent taken 45 minutes at the outside took 2,5 hours...really not acceptable. The service writer's area was full of people milling around with no apparent purpose. The person who took in my vehicle told me 15 to 20 minutes...1 half hour later he was still looking for my car. After he went outside to take what seemed to be a personal cell phone call. it was pretty apparent that they were aware of my frustration, so they decided to cover the price of the service. A nice gesture but leads me to believe that I can do better at a "quick lube" type facility. There seemed to be no organization among the service staff...some doing much...others doing little. More

Made an unexpected visit for an issue that developed with my car. Joe was able to work me in to the schedule, and kept me informed as to the progress of the work done. Car was ready in a reasonable time. my car. Joe was able to work me in to the schedule, and kept me informed as to the progress of the work done. Car was ready in a reasonable time. More

This location is always very friendly and helpful. I would recommend this place to other people. I would recommend this place to other people. More

Always get quick, friendly service at Shakers. There is a Hyundai dealership in my hometown but I travel to Shakers because of the service There is a Hyundai dealership in my hometown but I travel to Shakers because of the service More

They say short staffed but employees in back socializing. More techs are needed. was told they "schedule services as if we will be fully staffed but we are never fully staffed". Makes no sense. More techs are needed. was told they "schedule services as if we will be fully staffed but we are never fully staffed". Makes no sense. More

They were great, nothing but top notch. Even though I had a issue before the individuals I dealt with this time were excellent. Even though I had a issue before the individuals I dealt with this time were excellent. More

My experience was wonderful,I was treated with respect,everyone involved was very nice &knowledgeable,the facilities were clean,&I enjoyed a cup of coffee&snack.thank you.🤗 respect,everyone involved was very nice &knowledgeable,the facilities were clean,&I enjoyed a cup of coffee&snack.thank you.🤗 More

Unsure about giving a recommendation at this point - though Mitch was very nice, professional and called me exactly when he said he would. My brand new Santa Fe Hybrid had to be kept over night to asses though Mitch was very nice, professional and called me exactly when he said he would. My brand new Santa Fe Hybrid had to be kept over night to assess a noise in the undercarriage. The explanation given did not make sense to me and unfortunately I heard the noise again on the way home. Will follow up at my next service appt. Also requested the service video of this appointment and did not receive it. More

Everyone in the service department was very friendly and professional. They made a frustrating issue (oil leak in my 2023 Tucson) very easy to deal with. I appreciated their efforts. professional. They made a frustrating issue (oil leak in my 2023 Tucson) very easy to deal with. I appreciated their efforts. More

Professional service very happy with the team. Would use this location for other services needed. Would use this location for other services needed. More