Shaker's Family Hyundai - Service Center

Service was okay. The video walkthrough I wish he spoke clearly. And I felt the video was rushed The video walkthrough I wish he spoke clearly. And I felt the video was rushed More

Joe in your service dept exhibited expertise in dealing with my Kona questions and he assured me I would be well taken care of. with my Kona questions and he assured me I would be well taken care of. More

Service was excellent. Occasionally delays happen, but all was handled very nicely on my service appointment. Joe and his staff handled service very efficiently. Occasionally delays happen, but all was handled very nicely on my service appointment. Joe and his staff handled service very efficiently. More

Professionalism, customer-focused, transparency, and informative are my descriptions of the Shaker family Hyundai people. informative are my descriptions of the Shaker family Hyundai people. More

Shaker Hyundai is very reliable when it comes to doing a good job maintaining my car. No issues at all. But.... the AI system of making appointments is lacking. I tried to make an appointment a few weeks ah good job maintaining my car. No issues at all. But.... the AI system of making appointments is lacking. I tried to make an appointment a few weeks ahead and the system didn't understand me. So, I gave up, and no one answered the phone because you guys are busy. So that is a minus. And, I teased Mitch about washing and vacuuming my car after spending nearly 600.00 on my bill. You sent out a questionnaire asking if you should add that to your service as a curtesy. I don't think he got the memo that you guys are doing that now. LOL. More

Drove over an hour to come here for a lease buyout. It was first scheduled for a Saturday, and was told the day before that they couldn’t do lease inspections on Saturday, so I rearranged my work sched It was first scheduled for a Saturday, and was told the day before that they couldn’t do lease inspections on Saturday, so I rearranged my work scheduled to come on a Tuesday. Was told it would take about an hour for the inspection. About 1.5 hours in I was told they were almost done. At two hours I was told they were doing a recall on the backup camera, and it was almost done. Finally after three hours and 15 minutes, I was able to meet with the manager to finish the buyout. If they were honest about how long it would have taken, I would have been more than happy to leave and come back. Instead I wasted three hours sitting around. Lastly, they didn’t fix the ONE thing I had requested to fix, the horn. Brandon was very nice and helpful throughout the process, but I was not happy to waste my entire afternoon. I don’t know if it was a lack of organization or what, but I won’t be back in the future. More

After having been disappointed at another dealership for problems with my car, I was pleasantly surprised at the service I received from the Service Department. Thank you! problems with my car, I was pleasantly surprised at the service I received from the Service Department. Thank you! More

Everyone was really friendly and the mechanics did a great job. I will be coming back. great job. I will be coming back. More

This was my third service visit over two years. It was an easy pleasant service experience as always. It was an easy pleasant service experience as always. More

High quality customer service, clean facility, quick turnaround time, personable staff and an easy visit every time turnaround time, personable staff and an easy visit every time More