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Shaker's Family Hyundai - Service Center

Watertown, CT

4.4
489 Reviews

489 Reviews of Shaker's Family Hyundai - Service Center

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March 03, 2025

The Service Center was a very pleasant experience. The service rep was very friendly. I have used them in the past and will continue to use the service center. More

by kimb0331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not deal with sales only service this visit
March 02, 2025

Friendly. Kept in touch on the cost and activity of the work. Would definitely use the service department in the future. More

by BENOIT1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Horner
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2025

Very pleasant experience. Easy to navigate and I love the video of my service. The person I worked with was very friendly and helpful. More

by baileysharla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Colby
February 27, 2025

The dealer resolved the issues that were impacting the vehicle. Everything was covered under warranty More

by ed60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Hawley
February 24, 2025

Friendly and well explained service. Very detailed video about oil change and tire rotation. Thanks a lot! More

by DECIABODDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shantelle Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2025

Great customer service! I had previously used another dealership with poor customer service. I had my car towed here when my check engine light came on. Mitch called me a More

by bradyjen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
February 22, 2025

They don't know what appointment means. Also, The sales people should know how to set up a key fob. It can't be too hard. More

by jerdeh53
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Mayleen Perduta
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

Very nice and clean ! Mitch is great always explains everything about my car and concerns More

by steelerfan12463
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayleen Perduta
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2025

I had to wait 2 months to get the second key fob that should have come with my new car. Then I had to make a service appointment to "program" it. You couldn't do when I was there. I arrived on time fo More

by jerdeh53
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Heavens
3.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Hull
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shantelle Diaz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mayleen Perduta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Garvin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Hayes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Norton
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Horner
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

Very Pleasant Easy quick and even helped with a non-service question concerning my remote start More

by bf8553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Hubert
2
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