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Shaker's Family Hyundai - Service Center

Watertown, CT

4.3
367 Reviews

367 Reviews of Shaker's Family Hyundai - Service Center

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December 31, 2023

The service technician was very nice and knowledgeable. Car was very clean after service. Also took tags off for me. More

by MORRISSEYK30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jan 02, 2024 -

Shaker's Family Hyundai responded

Thank you!!!!

December 30, 2023

Took little while too get loaner but they did come threw ..Thank U very much More

by CHRISJOHN731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Jan 02, 2024 -

Shaker's Family Hyundai responded

We're so sorry about the delay in the loaner car. We're thrilled to have regained your trust. Have a great day!

December 29, 2023

I have had nothing but positive experiences on the three occasions I have visited the Watertown facility. Well-run operation from start to finish with a very courteous, friendly and professional staff. And More

by heyroofy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, the valet, was the first person to greet me. Service desk rep was great.
Jan 02, 2024 -

Shaker's Family Hyundai responded

Thank you so much!! We look forward to seeing you :)

December 28, 2023

Great service department that goes beyond to help and make things right. The service team is an asset to the dealership! More

by germastro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with service
Jan 02, 2024 -

Shaker's Family Hyundai responded

Thank you so so much!

December 28, 2023

The problem was diagnosed quickly, explained well, and promptly corrected, for a reasonable price. I appreciated the video made by the mechanic working on the car. More

by johnfinnerty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Dec 28, 2023 -

Shaker's Family Hyundai responded

Thank you!! We're thrilled to hear that you enjoyed the video!

December 28, 2023

Professional staff and they where very helpful to my issue. Done job in timely manner More

by SMONTALBANO24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Dec 28, 2023 -

Shaker's Family Hyundai responded

Thank you so much!!

December 28, 2023

Greeted quickly and efficiently. Service Rep kept me updated on the status of my vehicle. Provided video of service as well. More

by tbeaulieu70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 02, 2024 -

Shaker's Family Hyundai responded

Thank you!! We're glad to know you enjoyed the video. Have a great day!

December 28, 2023

My recent service at Shaker's Family Hyundai was out of this world. Mitch Hubert is the greatest service associate I have ever encountered. He made my experience quick, stress free, and one that I would More

by ANTHONY.MANCINI7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Hubert
Jan 02, 2024 -

Shaker's Family Hyundai responded

Thank you so much! We'll be sure to pass along your kind words to Mitch! Have an amazing day.

December 27, 2023

Brought my 2021 palisade in for replacement on 4 speakers was told I would be given a loaner. Upon arrival no loaner was “available” then then 4 speakers that were supposedly ordered were the incorrect ones. More

by Steffi Ramos
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Mitch in Service never worked with a sales person
Dec 28, 2023 -

Shaker's Family Hyundai responded

Hi there, I am truly sorry to hear that you had a negative experience. It's disheartening to learn that the speaker replacement process did not go as smoothly as expected, and we understand the frustration caused by the delay. We acknowledge that your time is valuable, and we genuinely appreciate your patience in this matter. If there's anything we can do to address your concerns, please reach out to me at lindsey@shakerautogroup.com. We hope for the opportunity to make things right.

December 27, 2023

Great Staff, everyone was very nice and went above and beyond to make our experience a success. More

by ROBERT@EAGLE-FENCE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Garvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Shaker's Family Hyundai responded

Thank you so much!!!

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