Shaker's Family Hyundai - Service Center
Watertown, CT
517 Reviews of Shaker's Family Hyundai - Service Center
I took my SUV in for a routine service, oil change, tire rotation with a scheduled appointment for 1pm. I made them aware that I would be waiting there as they ask when you book your service appointment. My rotation with a scheduled appointment for 1pm. I made them aware that I would be waiting there as they ask when you book your service appointment. My car did not get taken in for the service until 2:50pm and I was scheduled to see a client for 3pm which I had to call and was an hour late getting to him. I was told one price over the phone and they tried to charge me $10 more once I brought it in. I only rated a 2 star because the service counter attendant did end up giving me the original price that I was told it would be. More
Shaker's Service department is excellent. Brought my car in for an engine light and regular service. My service advisor Mitch greeted me by name as soon as I drove in. When I picked up Brought my car in for an engine light and regular service. My service advisor Mitch greeted me by name as soon as I drove in. When I picked up the car he explained what the issue was with my car and how it was repaired. As a person with little knowledge about what's under my hood, he explained it in a way that I understood and didn't make me feel stupid. More
The Gentleman at the service desk was very polite. I explained the issue I had with the dealer in Milford regarding my recall and he had it taken care of. The reason why I gave only 3 stars was due to I explained the issue I had with the dealer in Milford regarding my recall and he had it taken care of. The reason why I gave only 3 stars was due to finding oil marks all over the front right side. They could of least cleaned it up or washed the truck. More
Knowledgeable, professional in manner and admire. I didn't have to ask any questions as they keep you up to speed with everything being performed Excellent job 👏 I didn't have to ask any questions as they keep you up to speed with everything being performed Excellent job 👏 More
Always a great experience when I have to go and get my car serviced! Everyone is super pleasant to interact with. car serviced! Everyone is super pleasant to interact with. More
Great service, Mitch is a Great Employee! ! Please don’t ever move my seat again. I have back surgery and got stuck when I got back in !! ! Please don’t ever move my seat again. I have back surgery and got stuck when I got back in !! More
Kept complaining about my rotors. They would resurface them but not replace them. During my last visit I mentioned the rotors again but this time the rotors were no longer under warr They would resurface them but not replace them. During my last visit I mentioned the rotors again but this time the rotors were no longer under warranty so I was told that they needed to be replaced urgently. I was given the total cost to that and also told that I needed to replace the brakes that were warned down due to the warping of the rotors. It was noted during all my visit how low mileage my vehicle is....so my question is why weren't the rotors replaced when they were under warranty? They had to resurfaced them a few times and NOW that they are no longer under warranty NOW they need to be urgently replaced. They needed to be urgently replaced when they required so much resurfacing. Not happy at all. More
Service appt. Went smoothly and quickly. Next day received a video detailing what was done and what was checked. A nice surprise. Went smoothly and quickly. Next day received a video detailing what was done and what was checked. A nice surprise. More