Shaker's Family Hyundai - Service Center

Professional and honest. ..I had a great experience, and would definitely bring my car back to this dealership. ..I had a great experience, and would definitely bring my car back to this dealership. More

Great service. Very professional..friendly..explain everything. Waiting area is comfortable with refreshments available. Thank you! Very professional..friendly..explain everything. Waiting area is comfortable with refreshments available. Thank you! More

Great service and very thorough video sent with all items that were worked on. Thank you! that were worked on. Thank you! More

Service was good! Personable, explained all work. Like that photos are taken upon entry and love the video of the technician working on the cars and the explanation of Personable, explained all work. Like that photos are taken upon entry and love the video of the technician working on the cars and the explanation of it all. I brought our 2 Hyundai's for service this week, one is older (2013) and one was purchased at Shaker's in December 2023. Tuck needed some work and two recalls fixed - he's old so I expected more than an oil change price (yes, way more) and Fay was in for an oil change. The only thing I noticed was that there were oil smears on the edge of the hood. When I got home I noticed oil that had dripped down the front bumper. Not really sure how the drip was there. From a distance it looked like something scraped the car and I panicked. I did wipe it off but had to really clean it up when I got home. Overall the service is great and everyone is wonderful there. More

Service was okay. The video walkthrough I wish he spoke clearly. And I felt the video was rushed The video walkthrough I wish he spoke clearly. And I felt the video was rushed More

Joe in your service dept exhibited expertise in dealing with my Kona questions and he assured me I would be well taken care of. with my Kona questions and he assured me I would be well taken care of. More

Service was excellent. Occasionally delays happen, but all was handled very nicely on my service appointment. Joe and his staff handled service very efficiently. Occasionally delays happen, but all was handled very nicely on my service appointment. Joe and his staff handled service very efficiently. More

Professionalism, customer-focused, transparency, and informative are my descriptions of the Shaker family Hyundai people. informative are my descriptions of the Shaker family Hyundai people. More

Shaker Hyundai is very reliable when it comes to doing a good job maintaining my car. No issues at all. But.... the AI system of making appointments is lacking. I tried to make an appointment a few weeks ah good job maintaining my car. No issues at all. But.... the AI system of making appointments is lacking. I tried to make an appointment a few weeks ahead and the system didn't understand me. So, I gave up, and no one answered the phone because you guys are busy. So that is a minus. And, I teased Mitch about washing and vacuuming my car after spending nearly 600.00 on my bill. You sent out a questionnaire asking if you should add that to your service as a curtesy. I don't think he got the memo that you guys are doing that now. LOL. More

Drove over an hour to come here for a lease buyout. It was first scheduled for a Saturday, and was told the day before that they couldn’t do lease inspections on Saturday, so I rearranged my work sched It was first scheduled for a Saturday, and was told the day before that they couldn’t do lease inspections on Saturday, so I rearranged my work scheduled to come on a Tuesday. Was told it would take about an hour for the inspection. About 1.5 hours in I was told they were almost done. At two hours I was told they were doing a recall on the backup camera, and it was almost done. Finally after three hours and 15 minutes, I was able to meet with the manager to finish the buyout. If they were honest about how long it would have taken, I would have been more than happy to leave and come back. Instead I wasted three hours sitting around. Lastly, they didn’t fix the ONE thing I had requested to fix, the horn. Brandon was very nice and helpful throughout the process, but I was not happy to waste my entire afternoon. I don’t know if it was a lack of organization or what, but I won’t be back in the future. More