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Shaker's Family Hyundai
Watertown, CT
1,576 Reviews
At Shaker's Family Hyundai, we believe in conducting every part of our business openly, honestly and directly.
That means:
• Inviting you to compare our prices against other dealerships
(We'll even give you an iPad so you don't have to do it on your phone.)
• Customizing a finance plan to meet your needs
• Just being all-around swell people
We Are Not Salespeople.
We Are Product Specialists.
So we are experts on every vehicle we sell. And unlike salespeople, we're on
salary, not commission. What does that mean for you? You can trust that you will get
the vehicle you want, at the price you want, from a person you would actually have a coffee with sometime.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,576 reviews
September 12, 2019
Great service experience I had to have an update done to my new to me Sonata. I made the appointment online and they followed up to make sure everything was good with me. I d I had to have an update done to my new to me Sonata. I made the appointment online and they followed up to make sure everything was good with me. I dropped the car off and everything was done within an hour. There was great communication and it was ready when they said it would be. More
by Caleb
Employees Worked With
Sharmella
January 16, 2019
sales dept follow up Update 1/15/19: Reduced to 1 Star. I have been completely ignored, including follow ups to the general manager. Astoundingly horrible (non-existent Update 1/15/19: Reduced to 1 Star. I have been completely ignored, including follow ups to the general manager. Astoundingly horrible (non-existent) customer service once they had my money. Truly a shameful way for any business to treat a customer. Stay away!!! Update 10/1/18: The dealership screwed up the DMV registration, and has been less than communicative about fixing the error. More than six weeks later and it is still unresolved. See Yelp reviews about this place. More
by PackerDad1
Employees Worked With
no one, won’t respond to fix their error
September 11, 2018
Would Highly Recommend My experience here was great. The whole process was fast and easy and the staff made me feel comfortable the whole time. My salesperson, Jay, did a My experience here was great. The whole process was fast and easy and the staff made me feel comfortable the whole time. My salesperson, Jay, did a great job of narrowing down the car that was best for me. I love my new Kona! Highly recommend this place for your next vehicle! More
by LisaB737
Employees Worked With
Jay Russell, John Blesse, Alex Graziano
August 07, 2018
Great Experience My wife and I needed a new car desperately, but, were hesitant to go to any dealership due to the stress levels and uncertainty of a good deal that in My wife and I needed a new car desperately, but, were hesitant to go to any dealership due to the stress levels and uncertainty of a good deal that inherently relate to the purchase of a new vehicle. Our experience at Shaker's Family Hyundai was nothing short of excellent from start to finish. We left the dealership that day with a car my wife truly loves, and financial terms that were tailored to fit my budget. I am very grateful to Jay Russell and Alex Graziano for all the personal care they provided and look forward to continued care from all the Shaker's Family Hyundai team! More
by kburr54
Employees Worked With
Jay Russell & Alex Graziano
July 02, 2018
if you're under warranty and a women don't go here They are horrible, friendly but beware of smiling faces! Under warranty and have a problem they'll tell you nothing is wrong without checking car. They are horrible, friendly but beware of smiling faces! Under warranty and have a problem they'll tell you nothing is wrong without checking car. More
by Tanya
Employees Worked With
Sales manager, Women in intake, and two different tech
February 27, 2018
Greatest salesperson of all time! Great service, great deal, great suits - highly recommend Anthony! Pleasure to work with him and he was very thorough as this was my first car buying Great service, great deal, great suits - highly recommend Anthony! Pleasure to work with him and he was very thorough as this was my first car buying experience. Courteous, helpful, knowledgeable and so pleasant to deal with. More
by Trichard510
Employees Worked With
Anthony
February 12, 2018
Quick and easy Mark Dilley helped us buy a car and leave with that car in the same day. He was quick with our trade in and very helpful when it came to buying our ne Mark Dilley helped us buy a car and leave with that car in the same day. He was quick with our trade in and very helpful when it came to buying our new velostor! This is our second car bought through mark and he is awesome! More
by Thomas01
Employees Worked With
Mark Dilley
December 16, 2017
Great Service My sales person was extremely professional and knowledgeable, I felt like I was getting a great deal for an amazing quality vehicle. Definitely will r My sales person was extremely professional and knowledgeable, I felt like I was getting a great deal for an amazing quality vehicle. Definitely will recommend in the future More
by kgboz08
Verified CustomerEmployees Worked With
Joe Katterman
December 12, 2017
Solid experience Experience was overall very positive and I would recommend this dealership to someone interested in buying a Hyundai. Staff was willing to offer a re Experience was overall very positive and I would recommend this dealership to someone interested in buying a Hyundai. Staff was willing to offer a reasonable price and accommodate special needs around the purchase. More
by tsomero
December 08, 2017
Best dealer ever So responsive so smart so familiar with the product can’t say enough about this person. So easy to deal with no pressure. No pushing things on you tha So responsive so smart so familiar with the product can’t say enough about this person. So easy to deal with no pressure. No pushing things on you that you say you don’t want once. Very where car sales person More
by cfnavin
Employees Worked With
Nicole Cherubini
