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Shaheen Chevrolet
Lansing, MI
260 Reviews
Family owned since 1970
Top 100 dealer in the country
Excellent inventory options with all models
Quick Lube & Tire Center
Certified Service
Collision Center
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 260 reviews
August 01, 2024
Very professional and informative took care of all my needs, brent and troy did a great job, and the service department was very efficient and personable needs, brent and troy did a great job, and the service department was very efficient and personable More
by Robert haney
Employees Worked With
Brent and troy
July 30, 2024
The service assistant manger was fantastic. Would come back again! Fair honest very personable! I came from out of stat and would visit again if the need arises Would come back again! Fair honest very personable! I came from out of stat and would visit again if the need arises More
by Boodostarr
Employees Worked With
May 03, 2024
An enormous thank you to Lenny Ezzo for all your help with getting me in a new leased vehicle. I could not be happier with my 2024 Equinox. I love the color, heated seats, remote start, and the smooth ri with getting me in a new leased vehicle. I could not be happier with my 2024 Equinox. I love the color, heated seats, remote start, and the smooth ride – I really enjoy driving this car. I think you knew the vehicle I wanted before I did. I appreciated your knowledge and being kept informed about the selection process and purchasing options throughout. Thank you again for the exceptional car buying experience! More
by piket
April 25, 2024
They were very polite and courteous always helpful, always going out of they way to make you comfortable helpful, always going out of they way to make you comfortable More
by biglarroo
Employees Worked With
April 24, 2024
Could not have been happier working with Aaron. He was a true professional and understood the difference between being helpful and harassing a potential customer. We drove over an hour to purchase He was a true professional and understood the difference between being helpful and harassing a potential customer. We drove over an hour to purchase a car from him BECAUSE the experience was superior to other dealers in the area. Additionally, the dealership had a family feel from the moment you walked in. Picking up our vehicle was smooth and painless. We would definitely recommend both Aaron and the dealership in general. More
by webermr
March 29, 2024
The service department is awesome took my. Terrain in for service science I was told they have a great diesel mechanic I won't take my car anywhere else . The person in the front did a great Terrain in for service science I was told they have a great diesel mechanic I won't take my car anywhere else . The person in the front did a great job thank you More
by chrismaze58
Employees Worked With
Brian warren
March 04, 2024
Excellent as usual! !! Ben Behnke had every thing ready to sign when we came in, even the insurance on our new 2024 Equinox RS! Extended warranty went smoothly too. !! Ben Behnke had every thing ready to sign when we came in, even the insurance on our new 2024 Equinox RS! Extended warranty went smoothly too. Your crew really know what they are doing! We will always buy our cars from Shaheen Chevy. This is the 3rd car I brought from Ben (Camaro SS, Corvette C8, Equinox) and I've lost count how many we have gotten from Sheheen Chevy ( I think 4 or 5 now) My mother-in-law and son have also boughten cars at Shaheen on my recommendation. Also always have my cars serviced at Shaheen Chevy too (Very honest crew) Too bad there are not 10 stars! More
by taddladuke
February 16, 2024
I had recommended maintenance done on my truck. Had brake pads and rotors replaced also. I've never had issues with Shaheen's service department - they've always treated me with respect until this Had brake pads and rotors replaced also. I've never had issues with Shaheen's service department - they've always treated me with respect until this time. It took them 2 full days and a weekend to get it all done. I was expecting to get my truck back in the afternoon of the day of service - that's why I made the appointment and dropped the truck off the night before. I hadn't planned on them keeping it over the weekend and finishing it up on Monday late afternoon. I needed the truck to get to work on Monday, but that didn't happen and I had to take my husband's truck. Once they finished with my truck, I had to take time off work, go pick up my husband at home in Eaton Rapids, and drive back to Lansing. The one thing I have bad to say is that everything wasn't customer friendly. You don't talk with any one via phone now, it's done via texting now, they don't accept payment over the phone, and I only talked 3 minutes with Cheddar when he checked my truck in and most of that time was him sending text messages to me to accept the work report. No other phone calls, everything was via text. I didn't care for it. They texted for cost and I wouldn't see it because I'm working during .the day and not waiting by my cell phone for a text to come from the service department. I've never experienced this kind of customer service, if you call it that. Very unfriendly and impersonal. When I dropped the truck off, there was several people standing around, but no one greeted me or the other 2 people that were ahead of me. I went and stood by a service representative's desk and he finally looked away from his computer screen and said someone will be with you in a minute - 5 minutes later I finally got to pull my truck in and talk with Cheddar. I found this whole experience a nightmare. More
by mddchevy
Employees Worked With
Cheddar
