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Shaheen Cadillac
Lansing, MI
257 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 257 reviews
September 05, 2017
New 2017 Cadillac Gary Kelly and Nathan went well beyond there jobs to make sure that everything possible was to our satisfaction . Great people to know. Thank you Gary Kelly and Nathan went well beyond there jobs to make sure that everything possible was to our satisfaction . Great people to know. Thank you More
by Lewis
Employees Worked With
, Nate Krueger, Sam in Finance Both Excellent did find their name on the list., Gary Kelly
September 03, 2017
Car buying excellence Ed Miester is a true professional, and the team at suburban Cadillac made my experience easy and enjoyable. I was also assisted by Karl on the manag Ed Miester is a true professional, and the team at suburban Cadillac made my experience easy and enjoyable. I was also assisted by Karl on the management team who was an amazing source of help and knowledge. I would highly recommend them both More
by Gill
Employees Worked With
Karl Hasenwinkle, Ed Meister
August 25, 2017
Best Service Ever I went into the dealership knowing exactly what I wanted and Rich Naszradi made sure I did not leave until I was satisfied. He worked with me the enti I went into the dealership knowing exactly what I wanted and Rich Naszradi made sure I did not leave until I was satisfied. He worked with me the entire day to make sure that I was happy. He was so helpful and polite. I've been to other dealerships and this has by far been the best experience that I've ever had. I would recommend everyone to go there and visit him when its time to buy a new car. More
by Alexis H.
Employees Worked With
Rich Naszradi
August 21, 2017
My amazing experience !!! I was told to go to Suburban Cadillac by a couple that has gone there more then once!! They told me their salesman was Ed Meister!! He is the nicest g I was told to go to Suburban Cadillac by a couple that has gone there more then once!! They told me their salesman was Ed Meister!! He is the nicest guy ever!! I felt as if I ever know him forever!! He was so helpful in everything!! He is a ALL AROUND GREAT PERSON!!! More
by Kimberly70
Employees Worked With
Ed Meister
August 21, 2017
Another positive purchase Larry Broughton is the classiest auto sales person I have had to pleasure to meet. He not only sold my wife and I cars 7 years ago, but when I saw hi Larry Broughton is the classiest auto sales person I have had to pleasure to meet. He not only sold my wife and I cars 7 years ago, but when I saw him last week for the first time since then, he remembered the makes of the cars, where I worked, etc. Amazing. A quick explanation of what I was interested sent him right to the computer and found one. About 7 hours later it was in Lansing and two days later, it is in my driveway. Thorough explanation of all of the new innovations in the car ensued and 7 years from now, I'll look him up again. More
by Hiram
Employees Worked With
Larry Broughton
August 07, 2017
Great heip, good information. A great informational time with Ed Meister. He made the leasing information fast and understandable. A very good experience for us. Friendl A great informational time with Ed Meister. He made the leasing information fast and understandable. A very good experience for us. Friendly and positive . Our new XT 5 has a smooth ride and good gas mileage. We took it to Fort Wayne, Ind for a trial run and felt more than happy with it.. Thanks Ed. More
by lindyr4753
Employees Worked With
Ed Meister
July 31, 2017
Always great to work with! Randy Hartfill has sold me my last two cars and has been great to work with. I love my new XT5. Everyone at the dealership has always been very help Randy Hartfill has sold me my last two cars and has been great to work with. I love my new XT5. Everyone at the dealership has always been very helpful, thoughtful, and caring...very easy to work with. More
by Brenda
Employees Worked With
Robert Belanger, Cathie Cate, Randy Hartfil, Karl Hasenwinkle
July 24, 2017
Love my new XT5. I have worked with Larry Broughton on the last 3 cars I have leased from Suburban. He has always made it a positive experience and has been extremely I have worked with Larry Broughton on the last 3 cars I have leased from Suburban. He has always made it a positive experience and has been extremely helpful in teaching me all the new features of my cars. The service department has always been responsive and courteous. Sam always makes signing the paperwork quick bd easy, while taking care to explain the papers I'm signing. More
by Gloria
Employees Worked With
Sam, Larry Broughton, Rod Woodworth
July 02, 2017
Outstanding Customer Experience Just wanted to thank Terry Walters and Sam for the exceptional customer service I experienced during my recent purchase. I live 100 miles from the de Just wanted to thank Terry Walters and Sam for the exceptional customer service I experienced during my recent purchase. I live 100 miles from the dealership with a heavy work schedule and was worried about when I could get there to make the transaction, Terry took care of everything and got me a very good price. Sam was able to find me an excellent rate. The vehicle was delivered to my house! As a customer I couldn't ask for a more seamless, trouble free purchase than the one I received here. Great car Great price Great service Thank you again. More
by jski419
Employees Worked With
Robert Belanger, Terry Walters
June 30, 2017
Gary Kelly I brought my 2010 Cadillac to Suburban of Lansing on a Monday to determine why several indicator lights had turned on. The quote provided for repair w I brought my 2010 Cadillac to Suburban of Lansing on a Monday to determine why several indicator lights had turned on. The quote provided for repair was potentially more than I wanted to spend, so I asked Gary Kelly if he could provide an appraisal for potential trade-in. He made a fair offer (given the repairs to be completed) by the end of the day. My spouse and I test drove three vehicles the following day, Tuesday. We decided to purchase a newer CTS rather than repair the existing one. We submitted the loan application and other basic documents on Tuesday, with Gary staying well past the dealership's closing time. I returned on Wednesday to sign all documents, but my spouse was caught at work and unable to make it. Gary allowed me to take the vehicle without my spouse's signatures, again staying well past the dealership's closing time to explain in better detail the features of the vehicle. He then drove to my spouse's office on Thursday for him to sign the documents, completing the transaction. I purchased an exterior paint protection plan, which required the vehicle to go back to the dealership. Gary came to my spouse's office on Friday to retrieve the vehicle. He brought it to the dealership to have the exterior protection coating completed, and then returned the vehicle to the office. I've had my vehicle repaired by the service department for years and have always been impressed. This was my first interaction with the sales team, and I was equally impressed. Gary took great strides to make the transaction as quick and easy for us as possible. More
by John1310
Employees Worked With
Gary Kelly
