Shaheen Cadillac
Lansing, MI
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The most plesant ever at a dealership. Debbie Wilson, went out of her way to treat us with respect and to help us get the car we wanted, she deserves a raise. Debbie Wilson, went out of her way to treat us with respect and to help us get the car we wanted, she deserves a raise. More
Great service! I had a great experience with this dealership. Overall, everyone here is very honest and helpful. If you choose Suburban Cadillac, and I hope you do, I had a great experience with this dealership. Overall, everyone here is very honest and helpful. If you choose Suburban Cadillac, and I hope you do, be sure to talk to Gary Kelly. He was very helpful, knowledgeable and honest. More
Best Car Buying Experience Ever! Started my afternoon of car shopping visiting several dealers. No one had the perfect trifecta of luxury product, warm and sincere salespeople and an Started my afternoon of car shopping visiting several dealers. No one had the perfect trifecta of luxury product, warm and sincere salespeople and an attractive price package. Then I met Corey and Shawn at Suburban Cadillac. Corey was very knowledgeable about the vehicles. He made me feel at ease answering all my questions. Shawn, their Sales Manager, was determined to get me the best price. Having done some shopping earlier, I was felt certain I received the luxury SRX at a great price - without going through all the haggling I dreaded. Corey and Shawn made my car buying experience fun and exciting, the way you imagine it should be! I've had my SRX for about a month now and I love it!! More
Wonderful experience! Ok, an update to the review I wrote... after a horrible experience with Rod, I have been working with Duane, the service manager, and I have to tell y Ok, an update to the review I wrote... after a horrible experience with Rod, I have been working with Duane, the service manager, and I have to tell you. what a gem! He has gone out of his way to make things right that Rod did not, and has been more than accommodating. Folks, I have to tell you, if you have an issue with anyone in the service department at Suburban Cadillac, let Duane know. He will make it right. Heck, my car I got to replace my Cadillac had an issue at their dealership and Duane had Matt Krause come right out and start the process of getting it repaired, and even offered me a lift home so I wasn't stranded. I even met with Gary Kelly (great guy!!), and if we decide to buy something else, we'll have to sit down with Gary. Duane, you have earned my trust back and I will continue doing business with Suburban. More
Best experience I have had buying a car Gary Kelly couldn't have been more helpful. He was very knowledgeable about the car I purchased, and he took time to explain all the features. Gary Gary Kelly couldn't have been more helpful. He was very knowledgeable about the car I purchased, and he took time to explain all the features. Gary was not a high pressure salesman. If he couldn't answer a question, he found the answer. I looked at the car on Saturday, and I bought it on Monday. I think that is the fastest I have ever purchased a car. This is also the first car that I have purchased and did not get "buyer's remorse." Gary made buying a car fun! More
Ed Meister did an excellent job,and found me the right car. They did there job very well.Both named people knew what I wanted went to work found it,What more can I say a very pleasant experience. They did there job very well.Both named people knew what I wanted went to work found it,What more can I say a very pleasant experience. More
nice people on a very busy day very professional, we came a long way and they realized that and stayed late to get the deal done when I knew they had previous plans, I appreciated t very professional, we came a long way and they realized that and stayed late to get the deal done when I knew they had previous plans, I appreciated that More
Suburban puts the fun back into buying a car I look at my new car and feel happy, thanks to the folks at Suburban. Buying a new car is often a tedious and painful experience. The management and I look at my new car and feel happy, thanks to the folks at Suburban. Buying a new car is often a tedious and painful experience. The management and staff at Suburban Cadillac welcomed us to the dealership, made us comfortable from the start, and basically took the pain out of buying a car. They listened carefully to our requirements, worked to find a vehicle that met our needs, and worked with us to get the right car at the right price. More
Buying Experience Exceeded Expectations Saw ad on TV and had not considered them in our search for a new car. Went to dealership and were promptly greeted by Deb. Dealership and Deb were d Saw ad on TV and had not considered them in our search for a new car. Went to dealership and were promptly greeted by Deb. Dealership and Deb were determined to get me the best price possible without my asking. Had been looking at other brands of cars. Price paid was far less than I would have paid for a Ford Edge with less items. Overly impressed with dealership and their employees. More
Nice dealer I came from South Korea and bought car from Gary. He was nicely explain about the car and very helpful to me. He picked me up to the shop because I d I came from South Korea and bought car from Gary. He was nicely explain about the car and very helpful to me. He picked me up to the shop because I don't have a car. Furthermore, I couldn't find any annoyance from him even my English was poor. So, I feel comfortable when I bought car. He also discount some money for buy car (I bought used car, but not too much). More