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Sewell Subaru - Service Center
Dallas, TX
3 Reviews
3 Reviews of Sewell Subaru - Service Center
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August 31, 2018
Bad service My issue started when I brought my car in for a check engine light and a couple other warranty issues. I pick up the car and there is a huge door di My issue started when I brought my car in for a check engine light and a couple other warranty issues. I pick up the car and there is a huge door ding on the driver door. My wife points it out to the service rep, we go in and watch the video and they determine it was their fault and would fix it. A few days pass, I go to pick up my car, when I pick up my car it is dirty. NEVER have I ever seen sewell give a customer a dirty car, the service rep said it rained earlier that morning and that was the reason. Earlier meaning around 6am and this was around 1pm I'm picking the car up. Ok, no big deal I take the car. I drive the car to my wife, she notices there's grease all over headliner and on driver door panel. Then she notices damage on rear bumper cover. She is livid, and I'm irritated. So I call and ask to speak with the service manager Brian Walker. He asked me to bring the car. I get there, he looks over the car and we go into his office. We sit in his office for over 20 minutes going over camera footage and he determines the damage was done by you guys as the damage wasn't there when I dropped the car off. He says he can't paint the bumper and make it match because it's plastic and wouldn't match. He offers a 300 check, and a full detail and buff. He points out a scuff that would be addressed when they buff the car. I get the car back, the scuff is still there, and I think maybe the scuff wouldn't come out while being buffed. I get it home, take some wax and it comes right off. Meaning Brian lied to me about the buff job. Considering all the other stuff that's happened its no shock and the least of my worries More
by Themachine225
Employees Worked With
Brian walker
July 28, 2017
Airbag replacement that ended in other broken things. Got a letter from Subaru stating that the Takata airbags were recalled. I have been through this before with my Honda, so no big deal. Called to make Got a letter from Subaru stating that the Takata airbags were recalled. I have been through this before with my Honda, so no big deal. Called to make an appointment to drop off the car. When I got to the dealership early this next morning, they said “um... we don't have the airbag in stock.” Something as big as a Takata airbag recall should be handled better! The scheduler should at least know the stock situation. Had to drive back home and wait for the airbag to come in a week later. Rescheduled again and made sure they actually had my airbag before making the drive into town to drop the car off. They had previously agreed to provide a loaner car, and imagine my surprise when they tried to stick me with a compact car from some other maker. I had to ask them to provide an equivalent model to my Outback. I returned a couple days later, picked up my car and noticed when I got home that some dash parts had been broken in the airbag replacement. I also had a driver's door window switch that suddenly stopped working and a windshield washer motor that didn't have as much pressure. Odd, huh? When I quizzed the CSR about the coincidence of this and the dash parts being broken he responded very defensively and seemed incredulous that I would make such an association. I did not take the car back to get these items addressed as it is not really worth the fight. I can't say for certain the door switch or the washer was their fault, and the dash parts aren't that noticeable in the grand scheme of things. Maybe just a weird coincidence, but I still didn't appreciate how the guy responded. As a very busy person as most of us are, I prefer to move on and deal with a better dealership next time. More
by carguy_from_wayback
Employees Worked With
Forgot Name
November 03, 2015
Disappointing Experience I made an appointment a week prior for vehicle maintenance and at the time the appointment was made stressed the need for a loaner vehicle. Told no pr I made an appointment a week prior for vehicle maintenance and at the time the appointment was made stressed the need for a loaner vehicle. Told no problem. However, this morning I show up on time and was told they did not have a loaner for me. So I left. A simple phone call would have made a difference in my experience. More
by SouthlakeMom
Employees Worked With
Oliver
