Sewell Lexus of Fort Worth

Just arrived to Fort Worth I visited Sewell Lexus as the first option to get my new car. Danny Tyroch simplified the whole process at a point that I didn't look for any other option in town. His efficient, first option to get my new car. Danny Tyroch simplified the whole process at a point that I didn't look for any other option in town. His efficient, friendly and high quality assistance made of this an unforgetable experience. More

I live in Oklahoma and found the Lexus I was looking for through Mr. John Gaines with Sewell Lexus of Fort Worth. He searched and found exactly what I desired within 24 hours at Sewell Lexus of Dallas. W through Mr. John Gaines with Sewell Lexus of Fort Worth. He searched and found exactly what I desired within 24 hours at Sewell Lexus of Dallas. We negotiated by phone on the price of the vehicle and my trade-in confidentially since this was a gift purchase for my wife. He was honest, fair, and up-front with me throughout the entire negotiating process. I did not feel like I was being manipulated by the typical used car salesman. Mr. Gaines was also very professional throughout the sales process and if ever we decide to buy another Lexus, we will be calling John Gaines. Thank you for providing such excellence in service. Sincerely, Rich Burkholder, Edmond, Oklahoma. More

My expectations for customer service were very high given the reputation that Sewell dealerships have in our community. I am pleased to say that John Gaines exceeded very expection in our purchase of our 20 the reputation that Sewell dealerships have in our community. I am pleased to say that John Gaines exceeded very expection in our purchase of our 2008 Toyota Camry Hybrid and I do strongly recommend John and Sewell to anyone in the market for a vehicle, new or pre-owned. More

Good buying experience with John! Will do it again. He was professional, direct, and knew what he was doing. He knew the car and how to determine and satisfy the client's needs. I especially like the Mark was professional, direct, and knew what he was doing. He knew the car and how to determine and satisfy the client's needs. I especially like the Mark Levinson sound system. Still have to figure out how to consistently get the voice navigator to speak to me. More

This is the 2nd Lexus I've purchased from Sewell Lexus. They treat you with the best customer service! If you're in for service, they make the process so smooth and you're not out any of your time. They w They treat you with the best customer service! If you're in for service, they make the process so smooth and you're not out any of your time. They will provide you with a loaner car to get back to work and most of the time, depending on the service that you're having done, you will have it back the same day. You receive personal assistance with a service assistant and you can request them all the time. They go out of their way for you and ensure that your needs are taken care of. If you have any questions about anything, you can contact your Sales Associate which mine was Danny Tyroch, and he would get the information right back to you. I highly reccomend them to anyone! More

I could not have had a better experience purchasing my used Lexus. Mr. Tyroch knew what I was in the market for and went out of his way to insure I could purchase my car that day. My particular vehicle used Lexus. Mr. Tyroch knew what I was in the market for and went out of his way to insure I could purchase my car that day. My particular vehicle was not quite ready to be put on the sales floor, and Mr. Tyroch himself was in the hatch of the vehicle wearing a suit & tie, personally cleaning the vehicle. Everyone at Sewell Lexus of Ft. Worth is so courteous to the customers. Every opportunity I get I recommend a Lexus to my friends and tell them about the dealership in Ft. Worth. This is one place where the people truly make the difference in your purchase! More

Dear Lexus Dealership, Danny and I are extremely Dear Lexus Dealership, Danny and I are extremely satisfied with the RX 350 we purchased from John Gaines. His service as a Sales Representative was Dear Lexus Dealership, Danny and I are extremely satisfied with the RX 350 we purchased from John Gaines. His service as a Sales Representative was outstanding, he was courteous, informative and very helpful in every way. Since the purchase we are going back to your dealership all the time and always seeking out John and if we have any questions he is always very helpful. When we are ready in the future to purchase another Lexus it will be from John again. You have many outstanding employees,especially John,at your dealership and we can only highly recommend your dealership to everyone. Sincerely, Danny and Margit Stuckler More

For internet parts sales Scott at Sewell Lexus is the best. Great customer service is great. The part prices at Sewell beat my dealers in New York significantly. Scott investigates what you need and sugg best. Great customer service is great. The part prices at Sewell beat my dealers in New York significantly. Scott investigates what you need and suggests parts that you may need to finish your job. Shipping is quick also. More

Sewell lexus of Fort Worth is a wounderful place to buy a car. Everyone is kind and friendly. I have been a custermer for 13 years and have purched 3 new lexus cars so far. I am always treated like I am a p car. Everyone is kind and friendly. I have been a custermer for 13 years and have purched 3 new lexus cars so far. I am always treated like I am a part of thier family and that includes all parts of the dealership. John Gains is the best salesman I have ever run across in my 55 years of buying cars. From the GM on downI have gotten to know and befriend just about everyone that works at Sewell Lexus Fort Worth. I will never buy a new Lexus anywhere else. More

Sewell Lexus of Ft. Worth, TX---Thumbs Down! I bought Sewell Lexus of Ft. Worth, TX---Thumbs Down! I bought my 2005 LS430 from Sewell Lexus of Ft. Worth, TX. less than 2 years ago. It currently has 1 Sewell Lexus of Ft. Worth, TX---Thumbs Down! I bought my 2005 LS430 from Sewell Lexus of Ft. Worth, TX. less than 2 years ago. It currently has 13,000 miles on it and has always been kept garaged. I put it in the garage the other night, and when I woke up the next day to run some errands, there was a 10” vertical crack running down my windshield directly in front of the driver. Upon inspection, the crack started at the uppermost part of the windshield under the chrome border and ran straight down the windshield. I did not get hit by gravel, rocks or any other object. Since the crack was directly in front of the driver, it would have been obvious if I had been hit by an object. It appeared to be a stress crack, probably from improper installation or flexing of the car body. I took the car into Sewell after being told that this would be covered under my warranty but they would have to inspect it first. The Service Writer took a full 10 minutes inspecting it, finding no evidence of a rock or gravel strike. Then he took out his ballpoint pen and ran it up and down the crack, stopping at the top of the crack and moving it around. I couldn’t figure out what he was doing. Then he gets a magnifying glass with attached spotlight and shows me a miniscule impression, right where he was pressing his pen, and informed me that was where I was hit by a rock. This miniscule mark could not be seen with the naked eye, but he insisted it was a rock strike. There was absolutely no evidence of any rock strike or external damage to the naked eye. After I disagreed with him, he called the Service Manager who just agreed with the Service Writer’s assessment. When I disagreed with him, he said he would “call Lexus and see how they would handle it.” He came back and said that out of the goodness of their heart, Lexus would pay ½ of the nearly $1900 charge for a new windshield. When I told him I could get a new OEM windshield installed by Safelite Auto Glass for $197.90 he informed me that their glass was no good and that it would split and peel in time, unlike the superior Lexus glass. Then the New Car Sales Manager came and said he would accept the opinion of his Service Manager and the claim would be denied. He asked me if I would pay $475 for a replacement windshield and I told me it should be replaced under the New Car Warranty. The General Manager was supposed to call me upon returning 3 days later to resolve the situation. I never heard from him so I called him and he informed me they wouldn’t replace the glass under warranty. He had not even looked at the windshield. Needless to say I was very disappointed with the Service Department and Management of Sewell Lexus of Ft. Worth and will never buy another Lexus from them. Fortunately there are several other dealers available in the DFW area. Update: I had the windshield replaced by Safelite Auto Glass 2 days later. I asked the 2 technicians at Safelite to check the crack after they had removed the framing and tell me what caused the crack. After their examination they told me there was NO evidence of a rock or gravel chip to the window, and that when the windshield was originally installed by Lexus, they had left a gap with no sealant at all under the area where the crack originated at the top, leaving that area unsupported, which caused the crack due to lack of support in that area and body flexing of the car. Lexus has continued to deny the claim. This is just my experience……To be Forewarned is to be Forearmed. More