Sewell Lexus of Fort Worth

Wonderful sales experience and post-sales support! The fact that they were willing to go out of their way to make the customer happy even after the purchase was completed made my new 2016 GS 200T purch The fact that they were willing to go out of their way to make the customer happy even after the purchase was completed made my new 2016 GS 200T purchase a 5-star experience. Special thanks to their New Car Director Corey Hawkins for this. This kind of behavior will make everyone in my family go back to Lexus, and Sewell Lexus at Fort Worth in particular, when they will look for their next car. It was also a pleasure dealing with Brad Coker, Shane Nelson and Courtney Jones during the car buying process. Lexus Customer Service was also very cooperative and willing to help in every way they could. Love my new car! More

Customer For Life My first experience at Sewell Lexus Dallas was so positive that I've continued to purchase all my vehicles there and have brought at least 17 friends My first experience at Sewell Lexus Dallas was so positive that I've continued to purchase all my vehicles there and have brought at least 17 friends and family who have also purchased there. The vehicles are reliable and the service is superior. I've dealt with Greg Ziemer in sales form more than 15 years now. Buying a Lexus from Sewell is a positive and enjoyable experience. More

First and Last time I buy from Sewell To be fair, I think that my experience could be the exception to the rule, as everyone I've known who has gone to Sewell (at least the one in Dallas, To be fair, I think that my experience could be the exception to the rule, as everyone I've known who has gone to Sewell (at least the one in Dallas, I cannot speak for Fort Worth) has had nothing but positive things to say. However, I think my Lexus will be my first and my last vehicle to be purchased from Sewell based on my experience. I recently purchased a certified pre-owned lexus from Sewell in Dallas, and after a few weeks the maintenance light came on so I brought it in to the Sewell in Fort Worth since I was in the area for a tune up and car wash. I dropped off my vehicle and we did a brief walk around, all looked well. I had some bugs on the windshield, but all in all my new lexus was in good shape. Part of the tune-up included having their tech drive my car, which is perfectly fine. That afternoon I came back and picked up my vehicle and as they pulled in from about 40 feet away I saw a deep gash in the hood and my heart sunk. I pointed it out to the young lady who brought my car around and at first she pretended not to see it, and then she tried to buff it out with a towel. The gash is about an inch or so long and goes down to the metal. I spoke to my service manager and he said he felt bad, but there was nothing they could do since it likely occurred when I was driving...which is a bold position to take considering we looked over the vehicle that morning. He asked if I'd like to have the branch service manager call me in the morning and I said YES. The next day I did not get a call, and that in and of itself really pissed me off. It was just a total lack of decency and respect. So, I called my Insurance and told them what happened to see what they could do for me. They said they would call the dealership to see if they could come up with some sort of resolution. My insurance carrier called me 4 times over the course of the next week to let me know that they had been attempting to reach the branch manager with no success. I decided to call and had more or less the same results. I ended up emailing my salesman who sold me the car to tell him what happened and see if he could help me out, which he could not. I also submitted an email via their company website which did the trick. The manager finally called me and claimed he did not know I wanted him to call me nor had he received any of my insurance company's nor my messages. The least unkind adjective I could use to describe the manager would be smarmy. The conversation was smug, condescending, and extraordinarily frustrating. He did say sorry...but did not apologize, and by that I mean he just ended the conversation with a really insulting and unnecessary "I'm sorry this didn't go your way". I might understand signing off like that if we had a heated argument or I cussed him up and down, but we had a conversation. I wanted to know how they were going to make this right, and he informed me they had done nothing wrong. In my eyes, the onus is on the dealership to spot any damage that is on the vehicle when I drop off the car (which there was none), and then repair any damage which occurs while the vehicle is in their possession. Then again, I'm just a simple cave man. Interesting way to do business, considering I'm good for a new car every 2 years, but after this experience I'll do the only thing I can do, shop somewhere else and relay my experience. More

Sewell Lexus is awesome! Sales process even better! So I emailed the store looking for my second Lexus from this location. I get a call within minutes from the GSM by the name of Gina Collins. She not o So I emailed the store looking for my second Lexus from this location. I get a call within minutes from the GSM by the name of Gina Collins. She not only made sure my second experience was better than the first she walked me and my wife through the entire process to make it extremely easy and seamless! Kudos to Kenny for a great job not only doing a Delivery with my wife but then arranging a follow up visit to answer her addition questions. More

Untrustworthy, deceitful/ Avoid by all means possible Undisclosed major damages to vehicle, when I called they gave me a fake promise about fixing it. They also ran my credit several times after I instruc Undisclosed major damages to vehicle, when I called they gave me a fake promise about fixing it. They also ran my credit several times after I instructed them not to. More

Shocked I would think that a dealership with this sort of name recognition would at least attempt marginal customer service rather than such poor customer ser I would think that a dealership with this sort of name recognition would at least attempt marginal customer service rather than such poor customer service I almost felt like I was on candid camera. Their business practices are shady at best, if not fraudulent. In fact, I may have to take legal action against them for their blatant price gouging, deceptive tactics and false and misleading information, failure to disclose as well as failure to cover their end of the deal as outlined in the contract. They also owe me money a check that was supposed to have been sent out in an "effort" to account for some of this once it was pointed out to them. Rather than send the check as they claimed (to appease me) they are now refusing to respond to me at all. I knew more about cars than the salesman and I think they actually assumed that me being a women meant I couldn't possibly unserstand the false information he was giving to me. More

Service is a rip off What an awful experience we had when taking my RC 350 in for the 15,000 mile service. I told the service employee that I had a slow leak in the dri What an awful experience we had when taking my RC 350 in for the 15,000 mile service. I told the service employee that I had a slow leak in the drivers rear tire. I was called later that day and was informed that I would need a new tire costing in the several hundreds of dollars because I had 2 nails that were too close together to patch. I asked them to hold off on the replacement at the time. I then later took my car to a reputable company to get a second opinion. Very quickly they determined that there were indeed two nails, but only one penetrated and the other was simply removed and did not cause damage. The repair was done free of charge and I did not need a new tire. I have absolutely no faith that my car is in good hands or that I will be properly informed of any future work that might need to been done by this dealership to be fully in my best interest. Not only did this happen, but I was told a 15,000 mile service was done, which included a tire rotation that I paid for and when I got my car back after service. The tire mentioned above was not rotated. It was still in the drivers side rear as it was when it went in for service. We have since contacted the Service Mgr at Sewell Lexus in Ft Worth and were pretty much told the mechanic that worked on the vehicle did nothing wrong and would have no reason to since he would not have benefited whether or not we purchased a new tire or not. REALLY....not very professional of him in my opinion and absolutely horrible customer service and work performed. Will not be returning and will let anyone I know to be cautious before using that location as a service dealership. I wasn't sure who to inform of my issues, but thought this forum would be a good place to start. Thank you for listening and hopefully getting informed as to the fact this particular dealership is not putting in enough effort to ensure proper car of their owners vehicles, which is too bad because my sales experience was fine. More

Dream comes true I have been shopping for the perfect SUV for several weeks. Trong Huynh met me and my husband at the door of Sewell Lexus and immediately I felt at e I have been shopping for the perfect SUV for several weeks. Trong Huynh met me and my husband at the door of Sewell Lexus and immediately I felt at ease as we began to discuss what we were looking for. Trong showed us several choices in the RX350 and I found the car for me! The buying experience was easy and stress free. Thanks to all the Sewell professions...job well done. I love my RX350. It is perfect. CSpain More

Excellent Sales Experience Thanks to Steve Johnson On march 6th I arrived at Sewell of FW to look at a new RC 350 F Sport which had been described to me by Steve. He had also sent me the specification On march 6th I arrived at Sewell of FW to look at a new RC 350 F Sport which had been described to me by Steve. He had also sent me the specification's and picture via email after I had described what type car I was looking for. When I saw It in the new color (INFRARED), I knew I wanted to take it home That Day. After reaching what I consider a fair price, Steve went to working at warp speed to complete the process that day. (I live 110 miles away and would not be able to return for several days). Steve has also helped with several small problem's I have had since taking delivery. I am really enjoying my new ride and will give Sewell an opportunity to sell me my next car, (this is my third new car to buy from them), But I will be sure to look up Steve Johnson (MY NEW FRIEND) when I do. More

Steve Johnson. Amazing. We went in to lease a Lexus and ended up leasing not just the Lexus but buying another car. Steve Johnson is amazing, patient and trust worthy. We h We went in to lease a Lexus and ended up leasing not just the Lexus but buying another car. Steve Johnson is amazing, patient and trust worthy. We had the best experience with him and ended up with amazing deals. If you go to Sewell Lexus in Fort Worth definitely ask for Steve. WE LOVE OUR CARS!!! More