Sewell Lexus of Fort Worth

I dealt with a new car sales person who decided to give me a lesson in math saying that he was giving me a 5% discount when in fact he was giving me a 3.4%. I then spoke with the sales manager and she (Li me a lesson in math saying that he was giving me a 5% discount when in fact he was giving me a 3.4%. I then spoke with the sales manager and she (Lisa or Allisa) proceeded to tell me my trade in was not worth that much because of a recall on the car. Horrible sales and manager. I will never do business with them They are so shady. More

I brought in my 2010 IS250 with 147k miles because it wasn't starting and was beyond the scope of what my normal mechanic could fix. Sewell called me back and said the engine was blown. They offered to wasn't starting and was beyond the scope of what my normal mechanic could fix. Sewell called me back and said the engine was blown. They offered to put a used engine in for $9000 or open the old engine to diagnose (not fix) for $3000. They called and offered me $200 for my car, saying that they could only sell it an auction! I didn't feel right about all of this and had my car towed to Pratt Lexus in Benbrook. Pratt determined that it was FUEL PRESSURE SENSOR and fixed it for $900. It's now working great! Something is VERY wrong with this whole picture. ... a dealer misdiagnosing and then offering me $200 for a car worth 7-10k if running. Nice people, good coffee, but something is very wrong. Won't be taking my car back again. More

The Sewell Promise of Excellent Service is not as they say I purchased an ES 350 at the Fort Worth Location. I presented my auto insurance at the time of purchase and my salesman took the copy of my card and I purchased an ES 350 at the Fort Worth Location. I presented my auto insurance at the time of purchase and my salesman took the copy of my card and the full policy that I sent to him. It was documented thoroughly, My insurance was accepted by them as well as my bank, EECU. Today I scheduled my service, that is required to maintain my warranty, and was told that I could not have a loaner car because "they did not work with my insurance carrier". My carrier is Old America Casualty Mutual and is a fine and thorough plan. My salesman had my policy and knew who the carrier was. Today in conversation with him he was well acquainted with their policy. I explained that he withheld information from me which truly would have stopped me from purchasing the car. His knowledge of my carrier and their policy is proof positive that he withheld. After speaking to two people a higher person in the company called me, a Kurt something who is the Group Vice President. He regurgitated the policy and said he wanted a solution, Here are the inconveniences: the customer waiting area t the dealership is closed due to CO-VID 9. I could not get a loaner car. They offered an UBER. They offered to drive me home and pick me up. Here is the deal....my father and mother are 80 years old and they both have cancer, my father is one week out of the hospital after having a portion of his lung removed and I am their caregiver. I cannot risk exposure to this hideous virus. My parents who surely die if I gave this to them. Riding in an uninitialized car with an unknown person is too great of a risk. I was offered an opportunity to sit in a car outside of the service area for 3 hours to wait on my car....no keys though and it is 40* outside. So you tell me...is the Sewell pledge of amazing service real? I know there are many wonderful aspects of this dealership and I appreciate them. But, I am now faced with having a car for 3-4 years that is not accompanied with the one long term benefit of purchasing from Sewell Lexus. My work schedule is always hectic and I drive from location to location...I cannot be stymied with pick up, deliver, waiting in parked cars, not going to work, etc. I am furious and let down. If my salesman had just tole me about their policy I would have not purchased. The business manager who I sat with had the same opportunity yet he did not convey that information either. I will not ever recommend this dealership and I will never buy there again nor from Lexus as they blamed Lexus for this policy. Now, my insurance company said that there is no validity to what Sewell claims is the issue. I have a top level policy and the coverage does convey to rental cars and loaner cars, I verified this with the insurance carrier today and read my entire policy. I contacted my loan officer at EECU and she said that this was the first they had heard. I asked that they make a complaint to the dealership as they are a preferred lender with Sewell. She agreed, they cannot be a preferred loan vendor if their customers are not given the service and allowances that they purchase based on the Sewell Customer Pledge. I have driven Mercedes for over 20 years and bought all of them at Park Place Mercedes. Same insurance and always had extremely excellent service with loaner cars every time. This is my first and last Lexus and I will go back to Park Place as soon as I am able to trade this car off. If Sewell had a bone of integrity in them they would buy back this car so I can go elsewhere but that is absolutely not an option from them. I read the other reviews on this page and up to today I would have agreed 100% with the positive reviews. My experience was excellent up to the point that I needed and relied on what I was given. Dean Vinyard More

fantastic visit to the parts department...again and again Today I was treated to the finest experience a customer could ask for. First I telephoned and was happy that a live operator took my call who then tra Today I was treated to the finest experience a customer could ask for. First I telephoned and was happy that a live operator took my call who then transferred me to Derek in parts. I was never placed on hold. Derek was polite, knowledgeable & courteous. Although my request was only for wiper refills, he acted as if I were the most important sale of the day. He had what I needed and set them aside for me. Upon arrival, Derek quickly took my money and even offered to assist me with installing the wiper refills I needed for my sister's 2001 Toyota Highlander. I declined at first saying I could manage, but Derek politely re-insisted on keeping me safe and dry on the service drive. It was bitterly cold and rainy today. I only spent a few dollars but was treated as though I were royalty. Thank you for that. More

Very favorable results - I bought a Certified Lexus My salesman was ANDREW FLYNN and he was very knowledgeable about the products, courteous, and is still helping me when I need to ask information. He My salesman was ANDREW FLYNN and he was very knowledgeable about the products, courteous, and is still helping me when I need to ask information. He seems very concerned to get me to the right person even after the sale. I have never bought a car before where I felt treated so well. You have a great person on your staff. I will probably buy from your company when the need arises and also when some of my friends have a need I will let them know how I feel. Thanks, Jim Floyd More

"Sewell Fort Worth Lexus & Trong Huynh Top The A+ List" I have lived from Chicago to Los Angeles and I have bought many cars during my career. Never have I received the royal treatment I received from Inter I have lived from Chicago to Los Angeles and I have bought many cars during my career. Never have I received the royal treatment I received from Internet sales associate Trong Huynh at Sewell Lexus of Fort Worth. I am currently retired in Tucson, Arizona and found the car of our dreams, a Lexus RC350 F Sport, Infrared in color, at Sewell Lexus of Fort Worth on the internet. I immediately contacted Trong Huynh. Price negotiations were handled professionally and Trong started my pleasurable process toward purchasing the car. I asked him for many additional pictures of the interior & exterior of the car. His response was lightning fast and the pictures were sent via my phone in a matter of a few minutes. The certification summary and carfax for the vehicle were furnished promptly and the financials were secured without delay. Since I live in Tucson, I needed Trong to store the car at the dealership for 2 weeks until we could arrange to fly there and pick it up. Trong said "No Problem" and we finalized everything. When we arrived to take delivery, the process was smooth & simple. All aspects of the vehicle were exactly as Trong described. Trong had all of the papers in order and all we had to do was basically sign and drive away! This was the best buying experience I have had from any dealership and sales person since I bought my first new car in 1970! If you are in the market for a new or used Lexus, don't hesitate! Call Trong today! More

Outstanding experience at Sewell Fort worth This was our first Infiniti QX60 buying experience and we had a wonderful experience with Sewell Fort worth. The salesperson Adam was very helpful and This was our first Infiniti QX60 buying experience and we had a wonderful experience with Sewell Fort worth. The salesperson Adam was very helpful and was always quick in responding to our queries. The process was so smooth and straightforward, mostly done over phone/text and no pressure to visit the dealership. We visited only once when we felt like. Adam answered all our questions regarding the feature details of various packages. They did their best to make sure that we get the brand new car at a great price.I would definitely refer them to someone who is looking to buy Infiniti. I hope they do the same if I need their help in services and post sale issues, if any. More