Sewell Lexus of Dallas - Service Center

We have two Lexus vehicles (an ES350 and a LS460L), both purchased from Sewell Lexus in recent years. Ashley usually takes care of service on the ES, and Bryan handles the LS. Regardless of who we work purchased from Sewell Lexus in recent years. Ashley usually takes care of service on the ES, and Bryan handles the LS. Regardless of who we work with, they always provide exemplary service. They work with us to give us the best deals, follow up to ensure we are aware of what's going on while our cars are serviced, and treat us as valued customers and friends. It's hard to imagine a time when we would not own a Sewell Lexus due to the great service (and sales) folks at Sewell! I've seen a couple of complaints on this website, but I've never run into anyone who has had a bad experience with this dealership. More

I was very impressed by all the service staff at Lexus. The quality of service provided by each and every person I came into contact with was exceptional. From the person that greeted me as I arrived, down The quality of service provided by each and every person I came into contact with was exceptional. From the person that greeted me as I arrived, down to the gentleman who returned my car to me the day it was completed...thank-you. I have been driving a Lexus for approximately 5 years and i would not choose to go with any other dealership. The service standards that Lexus up holds is truly impressive and I have had a great experience with each encounter during the years. Lexus service is seamless, timely, and most importantly, top notch in quality. More

I've been a loyal and frequent customer of Sewell for over 4 years. I purchased my car from Sewell and have used them for all my servicing needs. Sewell is very consistent with their diligence and attent over 4 years. I purchased my car from Sewell and have used them for all my servicing needs. Sewell is very consistent with their diligence and attention to customer safety. I've always received stellar service and have never had any issues. Their service associates always advice on the best interest of my car and wallet. Their overall customer service is impeccable and I would not feel comfortable taking my Lexus anywhere else. Sewell Lexus is a wonderful experience and I challenge Lexus drivers to discover the value they have to offer. More

Sewell Lexus in Dallas gets it right every time. Every employee is service driven and is there to do whatever it takes to make sure you have a great experience. You can feel the quality of this dealershi employee is service driven and is there to do whatever it takes to make sure you have a great experience. You can feel the quality of this dealership from the moment your feet hit the driveway. I hope to always deal with Sewell in the future. More

I normally service my own cars because I don't like to wait, but Sewell makes it very easy to drop off and pick up with hardly any delay. I enjoy "test driving" the loaners. Everyone I've dealt with there wait, but Sewell makes it very easy to drop off and pick up with hardly any delay. I enjoy "test driving" the loaners. Everyone I've dealt with there is polite. The cost is higher than other places but then again, it is a Lexus. More

How refreshing to find a Company so truly dedicated to customer service. Always a great experience at Sewell Lexus. No hassle, no arguments....just a focus to please. Keep up the superior work! customer service. Always a great experience at Sewell Lexus. No hassle, no arguments....just a focus to please. Keep up the superior work! More

This is my first GMC purchase. I purchased my Terrain in Amarillo, TX and shortly after I was experiencing an engine noise, like a knocking noise. I brought my Terrain in several times to the Panhandle deal Amarillo, TX and shortly after I was experiencing an engine noise, like a knocking noise. I brought my Terrain in several times to the Panhandle dealerships to be dismissed every time. This was so frustrating because the vehicle only had 8,000 mile on it. During Spring Break I decided since I would be in the Dallas area I would drop my Terrain off at Sewell GMC where I was approach by Justin Townsend. I voiced my concerns and addressed the knocking noise. Mr. Townsend reassured me he would figure out the problem. Mr. Townsend provided me with a loaner vehicle and always made sure I had everything I needed. I ended up taking Sewell GMC's loaner vehicle back to Amarillo while my Terrain was still being fixed. After a few days it was determined that my engine needed to be replaced in my Terrain. Mr. Townsend was more than willing to send his staff on an 8 hour drive to return my Terrain to me and then have his staff drive their loaner vehicle back to Dallas. I have nothing but outstanding things to say about Sewell GMC. The customer service Justin Townsend, Head Technician, and management provided me is truly unheard of. They were prompt, efficient, over the top accommodating and so willing and eager to make this a hassle free experience for me. After this experience I know with the utmost confidence I will continue to take my business to Sewell GMC; and recommend them to everyone I know. More

GET a 2ND OPINION BEFORE HAVING WORK DONE HERE! I've been a customer at Sewell since 2003 when I purchased my car there. I've been bringing my car in for regular service/oil changes ever since. A cou been a customer at Sewell since 2003 when I purchased my car there. I've been bringing my car in for regular service/oil changes ever since. A couple of weeks ago I brought my car in for a regular oil change and was told that I had valve and cam leaks that would cost $1500 to repair. I told them because it was such a high-cost repair that I would bid out the repairs. I did a lot of research to find a repair shop that had great reviews (I chose MasterTech in Plano) and took my car into them for a 2nd bid/opinion. When I dropped it off they said they are seeing more and more people who are coming in for a 2nd opinion after dealers (including Sewell) have told them work needs to be done only to find out the car is fine. They said if the work does need to be done, their cost for the same repairs was $900. Sure enough, my car was fine and MasterTech returned my keys and car at no charge. I was shocked. Sewell's 'Customer For Life' policy has clearly been abandoned. Due to this betrayal of trust, I will never take my car there again and I advise anyone reading this to avoid them as well. More

I purchased a used Lexus from a dealership in another city, but I live in Dallas so I was taking the car to Sewell for an oil change and to take care of a recall notice I recieved. During the service on city, but I live in Dallas so I was taking the car to Sewell for an oil change and to take care of a recall notice I recieved. During the service on my car the service person noticed that the inside edge of my front tires were completely bald and the cords were showing, obviously making it very dangerous to drive. Scott called me to let me know about the tires and informed me that they were the result of bad alignment on my car. Because the visible part of my tires had plenty of tread left on them and I knew the original owners took excellent care of the car, I was hesitant to believe the tire problem. I expressed my concern to Scott and he confirmed that I wouldn't necessarily be able to see the tire problem unless I was underneath the car. He also volunteered to take a photo of the tires and send it to me, so I could determine how to move forward. The photo Scott sent me was shocking. The cords on the inside edge of my tires were completely revealed. I asked Scott to have new tires put on and to fix the alignment, which was taken care of that day. As a female I often have conerns about being "taken advantage of" when it comes to service on my car. Not only did Scott willingly explain to me what was wrong with my car, what caused the problem & how Sewell could fix it, but he also went above and beyond to take a picture of the problem in order for me to have confirmation of the severity of the problem. I drive all over the DFW area for work, so driving a vehicle that is in the best possible shape is incredibly important to my work and my safety on the road. I am thankful to Scott & Sewell for helping me stay safe on the road. More

I've been a Sewell client over five years, and I must say that I've recieved nothing short of great service. John Bonzal has always been my service manager. He's detailed, honest and compansionate when it co that I've recieved nothing short of great service. John Bonzal has always been my service manager. He's detailed, honest and compansionate when it comes to explaining what's going on with your vehicle. The loaner cars that's provided while my vehicles are being service is huge(enormous satisfier), there's little or no room in my schedule to be inconvenienced by not having a vehicle when mine are being serviced. Since I've become part of the Sewell Lexus family, that's has been eliminated. I could go on and on about the great experiences I've encountered. Thanks for all you do. Remember, people don't mine paying for great service (keep raising the bar). Sincerely, Tracy Wilson More