Sewell Lexus of Dallas - Service Center

Service Departmet lacks customer service 3 to 4 different bad experiences with staff not listening to clients needs. Please know I'm not perfect either...! But you guys have to step up ur gam 3 to 4 different bad experiences with staff not listening to clients needs. Please know I'm not perfect either...! But you guys have to step up ur game...! You folks are dropping your Own BRAND by continuously not paying attention ( over and over ). More

Short-Lived Promise of Customer Service I purchased my car from Sewell in 2011, where I received outstanding service in the sales department. I know that people often leave reviews when thin I purchased my car from Sewell in 2011, where I received outstanding service in the sales department. I know that people often leave reviews when things go south, and I hate to be another person on that list. For so long I looked to Sewell as the benchmark for customer service, and they have since disappointed with their lack of helpfulness. I have been especially disappointed with the customer service in the service department. There have been multiple instances where I have spoken with unfriendly or unhelpful customer service representatives and left(or hung up the phone) without a solution to my problem. Sometimes I joke that I feel like I am on the phone with the cable company because it is so unproductive. My grandparents and parents have been customers of Sewell for over 30 years and plan to move their business. While Sewell prides itself on customer service at the time of purchase, it seems that promise is short lived. It appears that Sewell only values your patronage when you purchase a car. I spoke with someone at Park Place Lexus in Plano who went above and beyond to accommodate me. Even though it is 30 minutes north of my house. I would love to remain a loyal Sewell customer, and hope there is a solution. More

I can't find the part in my local dealership, so i try to call this dealership. The guy Arin (Parts Department) was very helpful on the phone. He is way much nicer than my local lexus dealership. I wi try to call this dealership. The guy Arin (Parts Department) was very helpful on the phone. He is way much nicer than my local lexus dealership. I will start to order from them. Thanks for your help. More

My IS350C was towed into their dealership 4 weeks ago when the retractable roof got stuck while in the motion of going down. After two days they called and told me that there were marks on the window th when the retractable roof got stuck while in the motion of going down. After two days they called and told me that there were marks on the window that indicated that the trunk came in contact with an object in the trunk causing the motor to burn out. They called this customer negligence and told me the warranty was not valid and it would cost me $10,000 to repair. I told them that I never had anything in the trunk, I had only owned the car for three weeks and there had to be another explanation. They never entertained that idea and throughout the four week process continued to blame me and my negligence. Ultimately two different people from Lexus corporate and my insurance company got involved. My insurance company denied the claim saying there was no damage and it was a warranty claim issue. Finally, a district representative was asked to come see the car. When I was called following his visit and I asked if he had authorized the work Trae said "it didn't matter because the motor just started working". No one could explain to me how it suddenly fixed itself. They went over the car carefully and checked settings and measurements and after four weeks I finally picked up the car at no cost to me. I am not satisfied in the way I was treated throughout the process. Communication was poor. I was not given updates, I had to call for them. I was treated like I was on trial, trying to prove that I didn't do anything. It was a very stressful four weeks and I was extremely disappointed in the service department. More

I had as usual an excellent experience at Sewell Lexus in Dallas. I brought my car in for oil change and brake work. I highly recommend them and give them a A+++ Dallas. I brought my car in for oil change and brake work. I highly recommend them and give them a A+++ More

Never have I had such a delightful experience with a service dept. I drove up, immediately tended to, assisted with a loaner car, and was out in 20 minutes. Communication with my Service Advisor, Sara service dept. I drove up, immediately tended to, assisted with a loaner car, and was out in 20 minutes. Communication with my Service Advisor, Sarah was thorough, polite, and professional. Cannot say enough about how wonderful this dealership was... especially since I was from out of town and needed to get back on the road the next day. My 12 year old RX 300 was handled with loving car. Thank you Sewell !!! More

I had the most incredible experience. I was trying to get to the dealership before they closed at 7:00. Traffic and an accident on 75 made my trip to Sewell take an hour and twenty minutes. (It usually take to the dealership before they closed at 7:00. Traffic and an accident on 75 made my trip to Sewell take an hour and twenty minutes. (It usually takes 35). I arrived at 5 minutes before closing, but the friendly Sewell people took care of me anyway, provided a great loaner car. They could not have been more courteous even after a long day and staying 10 minutes late to accommodate me. I won't forget that. THANKS More

I have only had my Lexus for a little over a year and cannot imagine not driving one going forward. The service experiences I have had at Sewell, which were scheduled service visits, have always been gr cannot imagine not driving one going forward. The service experiences I have had at Sewell, which were scheduled service visits, have always been great. My most recent experience was particularly great. Ross Taylor was not only pleasant and respectful, but he was also efficient and got me in and out in a minimal amount of time. I have been very sastified with all my dealings with Sewell, from sales to service. More

Outstanding customer service! This dealership gives you the royal treatment. Every time I go to have my car serviced, I never leave disappointed. They make sure that you leave satisfied. Extremely profess the royal treatment. Every time I go to have my car serviced, I never leave disappointed. They make sure that you leave satisfied. Extremely professional and detail-oriented. More

I own a Park Place and a Sewell Lexus-both CARS are awesome-both dealerships are not- Love the pick up and delivery service! Even for an oil change! Park Place promised to match the service and th awesome-both dealerships are not- Love the pick up and delivery service! Even for an oil change! Park Place promised to match the service and they will not and cannot-I will never buy a car from anywhere but Sewell! More