Sewell Lexus of Dallas

Sells a dent policy that is a ripoff They push a dent policy that is expensive, not necessary, is useless most of the time, and just makes money for them. They should be looking out for t They push a dent policy that is expensive, not necessary, is useless most of the time, and just makes money for them. They should be looking out for their customers. More

Unbelievable experience! Out-of-state customer for life! I leased my 2017 RX 450h through Sewell just a few weeks ago and can't speak higher of my experience. After one too many negative experiences with my I leased my 2017 RX 450h through Sewell just a few weeks ago and can't speak higher of my experience. After one too many negative experiences with my local Chicago dealership's sales department, I decided to broaden my search. Sewell had the exact vehicle I was looking for (color combination/options) so I inquired online. Dawn Betrus was very responsive and upfront, answering any questions that I had (boy were there many), making this out-of-state purchase a breeze and putting me at ease. We quickly reached a deal and I then booked a flight to Dallas for the following weekend. Their Dallas facility is perfectly located next to Love Field, so I was picked up by Dawn at the airport and at the dealer within 15 minutes of the plane touching the ground. Dawn immediately took me to the car for a walk-around to make sure it was everything I wanted and more. Thankfully, it was! I then worked with Jennifer Blilie for the paperwork and lease documents. Given that this was an out-of-state purchase, and that I was coming from a state that did things very different than Texas, I expected this to have a few bumps. I was wrong! It was flawless and Jennifer had everything taken care of prior to me visiting. I wrapped up the visit with a 30 minute technology demonstration of my car's new features. I'm sure Dawn would have given me more time if I needed it, however I was very familiar with the features already from my other Lexus. What was a really nice touch was that she was familiar with my old car (a 2010 Lexus), and she focused the demo on how the features have evolved since then. We personalized all of my settings (and then some), and then the garage door was opened and I was off on my 900 mile drive home - 900 miles to fall in love with the car, as I put it. These two ladies went above and beyond in making this a positive experience, and they succeeded. I have never been so satisfied with a vehicle purchase experience, and appreciate that they were honest and fair upfront without having to play any games. This is how car dealerships should be! While I do not live nearby to take advantages of the free car washes, you can bet I will be back the next time I am ready to purchase/lease another Lexus! You can also bet that I will recommend you without hesitation to anybody that I can. Thank you for everything! More

Polite, business, informative by caring of customers! Daniel Hallowell and everyone was friendly, family oriented, knowledgeable about their cars and polite. I was explained throughly about my contract Daniel Hallowell and everyone was friendly, family oriented, knowledgeable about their cars and polite. I was explained throughly about my contract and what is to be expected. I really enjoyed doing business with Sewell Lexus (used). Daniel Hallowell was very informative and very nice. I really appreciate you all for taking out the time to sell me car and working with me. Mr. Hallowell needs a raise or something great customer service! I’m going to refer my co-workers and friends to your establishment Sewell Lexus (used) Dallas, Texas. I really do appreciate you all. Thank you, Reginia M. Dean Teacher More

Bait and switch Extremely disappointing today. I don't appreciate being passed off to another salesperson. You will not get a favorable review from me or anyone else Extremely disappointing today. I don't appreciate being passed off to another salesperson. You will not get a favorable review from me or anyone else I can personally persuade not to use your services Shame on you. I drove 11 hours round trip for a kick in the teeth. Thank goodness I own a reliable car. What you tried to pass off on me would not make it around the block with out needing to go in for repairs. So much for your L certified $30K car. I guess my $8K poor hick from the sticks car out preformed yours. More

One star too many First, let me start by saying I am sorry I can not give this place 0 stars. I have scheduled an appointment (Def: An arrangement to do something or me First, let me start by saying I am sorry I can not give this place 0 stars. I have scheduled an appointment (Def: An arrangement to do something or meet someone at a particular time and place. See Synonyms at engagement...S: TF Dictionary) at Sewell to have an oil change for 20k miles on my RC350 for today. I arrived in time and to my surprise I am last behind a long line of cars. A "Service Advisor" arrives and when I ask about the appointment, his answer is: Oh, the appointment doesn't mean anything here, first came, first served. In dibelief, I ask to talk to a "manager" who happens to be just nearby ( I have noticed during the time spent there an whole army of advisors and managers, most looking really bored) and he confirmed that there is no meaning to "appointment" at Sewell. So I mentionned that if it is so, I should maybe bring my car to a closer to home dealership instead of driving to Sewell, and with a smile he invited me to feel free to do so. I am told that the wait will be about one hour and fifteen minutes, an that is the only thing I was told. I have specifically notified them that I did not want a car wash, nor a test drive and the engine air filter is a K@N so it doesn't need to be replaced. In the middle of the wait, looking through the shop window, I have noticed one of my wheels being taken off. So now my "Service advisor" is Tiffany, who informs me that they found a nail in my tire, to what I answer that my tire doesn't leak air and I do not plan on having it fixed by Sewell. The car is finally back, engine running and Tiffany is on a phone...for a while. So some guy gets in my car and leaves. When I question where is my car, Tiffany smiles and answers that they are driving it around the dealership while the cars behind get out. When I express my disbelief, she offers to fill it with gas. So i rush to the register to pay and get out of there as soon as possible and they ask $235 (all I asked for was oil change). So when I ask them to explain what was done on my car to justify that amount, they keep looking at each other and I get a "manager" who tries to convince me that my tires where rotated, etc. Well, on the RC350 there are directional staggered tires and that was not done. And the CABIN air filter was not replaced "per my request" (Sic! engine air filter=cabin air filter). So I pay just to get out of there and take the road to go home, and after 6-7 miles, the flat tire light comes off on the instrument panel. I exit the highway and under a torrential rain, I check my tire, sure enough, the same tire is flat. When I call back and question the "manager", he tells me that they pulled the nail off the tire to check if it was going through (and they put in back on)!!! I was not told any of that while I was there.Thanks Sewell for not only stealing my money but also putting my life in danger, letting me drive the car without letting me know what your technician did!!! I finally got home 4 hrs after my appointment with the car on a truck bed. I will never, ever set my foot in a Sewell of buy a Sewell car again!!! More

Craig Gunnis ! Thank you Craig Gunnis for helping me find not just one but two cars perfect for me!! I love them both! Thank you again for teaching me about each Thank you Craig Gunnis for helping me find not just one but two cars perfect for me!! I love them both! Thank you again for teaching me about each car and taking the time to really make buying a car easy and fun! More

Best in Show I love, love, love my service rep. She is the best! She always has a smile and takes very good care of me. Thank you!! I love, love, love my service rep. She is the best! She always has a smile and takes very good care of me. Thank you!! More

BEST in the BIZ Awesome dealership, service & sales team. Just purchased third vehicle from Sewell Lexus of Dallas. Attention to detail and go above and beyond in cu Awesome dealership, service & sales team. Just purchased third vehicle from Sewell Lexus of Dallas. Attention to detail and go above and beyond in customer service. HIGHLY RECOMMEND!!! ?? ?? ?? ?? ?? More

never buy used car from them If you're going to buy a used preowned car from these guys, please be really careful. they just make the car clean and sell it at 40% more than the ma If you're going to buy a used preowned car from these guys, please be really careful. they just make the car clean and sell it at 40% more than the market price. I've already bought a Lexus gs300 from them and after 5 month of riding, the car has been broken down and I have to pay $5000 for repairing. I just paid much more and got a car with lots of problem More