Sewell Lexus of Dallas

I've purchased my fair share of vehicles over the years and have dealt with many salespersons. I must say that Randy Brown is the gold standard of professionalism, friendliness, customer service, competenc and have dealt with many salespersons. I must say that Randy Brown is the gold standard of professionalism, friendliness, customer service, competence, and overall fair dealing. I absolutely recommend Randy if you're looking for a pre-owned vehicle. This is my first Lexus (certified pre-owned), and I am completely satisfied with both the vehicle and the sales experience. Randy also expeditiously handled a couple of things after the sale to ensure my continued satisfaction. Quite simply, if you're in the market for a pre-owned Lexus, ask for Randy and he'll take good care of you! More

I want to highly recommend Ken Brown and his team with Juan Hernandez at Dallas Sewell Lexus. This is my second car and my experience was excellent. Ken and Juan were very patient with me as went thru the Juan Hernandez at Dallas Sewell Lexus. This is my second car and my experience was excellent. Ken and Juan were very patient with me as went thru the selection process. Their dedication to service was exceptional. They stayed until 8 pm to make sure everything went smooth when I made the decison to purchase. I highly recommend. More

So I scheduled for the complimentary pick-up and drop off for my 5K service. Cleo dropped off my loaner and I was very impressed with the service so far. He picked it up at 08:30 and said it would be a one for my 5K service. Cleo dropped off my loaner and I was very impressed with the service so far. He picked it up at 08:30 and said it would be a one day service. I never heard back from Jourdan who was supposed to be my contact. Fast forward to 6 pm when I called the service dept to get a status on my car. I was told that all drop offs were done for the day and that they were all booked up for the following day. SERIOUSLY?!?!?! I should have been a first priority for a drop off. It is ridiculous that you have kept my car hostage. I may have understood if my contact had just called me and said "hey we are going to keep your car an additional day because we are not done servicing your vehicle. I would rather pay to have Lexus serviced somewhere else than to go through this again. More

So far it’s been a wonderful experience, waiting for vehicle to be made and shipped has been a challenge for my wife (patience’s) but since we have been informed on progress it’s helped tremendously. Da vehicle to be made and shipped has been a challenge for my wife (patience’s) but since we have been informed on progress it’s helped tremendously. Dawn has represented Swell Lexus very professional and very helpful. More

Our first time shopping for a car at Sewell and boy do they set the bar high. From the moment we arrived at the dealership to the time we took ownership of our new Lexus, we received nothing short of phen they set the bar high. From the moment we arrived at the dealership to the time we took ownership of our new Lexus, we received nothing short of phenomenal customer service. I always see the commercials about the ‘Sewell Difference’ and it’s true. Wanna feel valued as a customer? Visit. Sewell Dealership More

At first it started with no communication after sending an email about a car I was interested in, 2012 Audi A8. Of course after making several attempts to contact the salesperson, it didn’t happen. Finally an email about a car I was interested in, 2012 Audi A8. Of course after making several attempts to contact the salesperson, it didn’t happen. Finally, I got a salesman (Garrett) who did everything and more. This rating isn’t against him. He was wonderful and went above and beyond. After buying the car, the whole thing goes down hill. I realized that I wasn’t offered any type of extended warranty and the car already had to go into the shop twice. One owner vehicle with 52k miles. I’ve owned Lexus/Toyota vehicles and have never had to go that many times for an issue. Found out the camera system for the lane assist went out along with the front sensors for the cruise control. Of course, Sewell only fixes half the issue and then decides to tell me that I can get extended warranty. I would think that should have been brought up in the finance area. Needless to say, I have a car that I feel is a lemon. 2k miles added and can’t even use the cruise control. Plus I have to pay $1,400 for a camera. Well, there goes the trust from me for Sewell. Would have been nice to have extended warranty offered in the beginning. After speaking to the manager, I kind of felt like it was an “oh well. Thanks for your money” instead of taking care of customers like they say on the ads. I won’t be doing business with Sewell again. I gave them a chance and that shot got blown. Guess there really isn’t a trusted dealership. Lesson learned. Don’t always listen to the ads. Now, have to come up with $5200 to get extended warranty on my own, wait 60 days and then can use when that amount could have been financed and then no worries. Thanks for everything and the headaches and stress as well Sewell. More

Very poor communication. Car was overpriced and salesman very flippant. Had to wait to long to execute cash sale documents n cramped space during Covid. Not a Lexus experience. very flippant. Had to wait to long to execute cash sale documents n cramped space during Covid. Not a Lexus experience. More

Ryan Sprinkle assisted me in my GX460 purchase and everything was perfect! Professional, courteous, quick, responsive. I would recommend this dealer for anyone purchasing a New/Used Lexus. They are everything was perfect! Professional, courteous, quick, responsive. I would recommend this dealer for anyone purchasing a New/Used Lexus. They are a very easy group and main focus is customer service which they deliver 110%!! More

Hand'd Down Best Service!! Brandon Wiederholt has amazing customer service , we are so thankful we worked with him! Thank you so much for helping us find our new family car!! Brandon Wiederholt has amazing customer service , we are so thankful we worked with him! Thank you so much for helping us find our new family car!! More