Sewell Lexus of Dallas

I have been a loyal customer to Sewell Lexus in Dallas for 6 years. I was seeking To purchase my second Lexus when I saw a L Certified ES300. The website has it listed as Certified on the list and in the for 6 years. I was seeking To purchase my second Lexus when I saw a L Certified ES300. The website has it listed as Certified on the list and in the discription. When I went to test drive it I was told it is unable to be certified. Upon my return home I looked at the site again and saw it is listed as certified. I called the pre owned manager to ask if the car can be discounted to reflect the lack of certification. He said No. I reminded him of what was on the site he advised that he did not see it. I offered to send him the screen shots. He said “ what do you want me to do about it? Dismissively. After I explained the value of being L Certified he then said they spent 15k repairing the car frame. ( this would lead me to believe it’s been in an accident abs was not reporter to Carfax). He came back offering $500 off the car saying other cars are much higher in price. I reminded him that those cars have 15k less miles and more luxury items on them. Needless to say it was a difficult experience and goes against the principles of Carl Sewell. I felt like I was at a lemon Lott with shady used car salesmen. It’s very disheartening to end a relationship I valued with Sewell but I deserved better than the way I was spoken to today. I also thought it was in poor taste not to honor the certification or value of L Cert as promised on the website. I was spoken to like I was an uneducated buyer. This interaction lacked integrity, customer service, and will cause a car that has been there 64 days to remain on the lot. I guess i will now be a park place customer. More

Amazing experience start to finish the process was seamless. Found exactly what we needed and even went above that! Ask for Philip seamless. Found exactly what we needed and even went above that! Ask for Philip More

This pre owned location isn’t like other Sewell dealerships. They are all typical used car salesmen. I had great experiences with other Sewell especially Audi of Sugarland. We had a deal and put do dealerships. They are all typical used car salesmen. I had great experiences with other Sewell especially Audi of Sugarland. We had a deal and put down my credit card in person. The car needed cleaning so I told them I will pick it up in the morning and sign the paperwork. The salesman called me back saying his bosses sold it to someone else. I talked to Anthony who try to put it on me. It was funny the excuse he came up with. A kid wouldnt even buy that made up excuse. AVOID and DO NOT ASSUME THEY ARE LIKE OTHER SEWELL More

Picked up my new RX 350 yesterday. It was an amazing hassle free experience! Alex Amaya was very professional throughout the process. I flew in from out of town. Lexus picked me up at the airport and hassle free experience! Alex Amaya was very professional throughout the process. I flew in from out of town. Lexus picked me up at the airport and send me on my way with my new vehicle within a few hours. This time included all paperwork and training on use of the car options. More

www.sewelllexus-dallas.com advertised a 2016 Lexus ES 350 (stock # P32289) to be a L-Certified car for sale which would include a 2 year unlimited mileage bumper to bumper warranty. When I went to the dealer (stock # P32289) to be a L-Certified car for sale which would include a 2 year unlimited mileage bumper to bumper warranty. When I went to the dealership with full intent to purchase the vehicle they said that the car was not L-Certified because it did not have factory wheels. When I mentioned that it was advertised as a L-Certified vehicle and showed them the ad on the internet they refused to honor it and instead offered me a 2 year 65,000 mile warranty but I would have to pay an additional $700 for it. I walked out. This is false advertising and not a way to get my business. More

After a fiasco with Park Place Lexus Plano trying for 5 months to get 2021 RX 350 and finding them completely lacking in customer service, no contact on status of an order, after I went to them for a statu months to get 2021 RX 350 and finding them completely lacking in customer service, no contact on status of an order, after I went to them for a status they claimed the order was deleted for no reason, never followed up on their supposed search for a close match and very slow in crediting back $1000 deposit when I had had enough of them doing nothing. I went to Sewell Lexus of Dallas, which I should have done from the beginning. 15 minutes after arriving Jacob Poteet had found the car I wanted and gave me a timeframe for getting it and only requested a $500 deposit. The level of customer service was amazing and I was kept informed of the progress with the car, including a 2 week delay due to a covid outbreak at a supplier. Bottom line Jacob did everything right and I love my new RX. He even delivered it to my door. You want service for your new Lexus purchase then go to Sewell. More

I bought a car here today and was very impressed with the team’s knowledge, concern for customers, and care they took to make this an easy process for everyone. Craig Ginnus and Wesley Peters were both extre team’s knowledge, concern for customers, and care they took to make this an easy process for everyone. Craig Ginnus and Wesley Peters were both extremely helpful and worked hard to care for me, my new car, and my experience! I would definitely recommend shopping here for your next car! More