Sewell Lexus of Dallas

I was scheduled to take my RX 330 in to Sewell on Saturday, June 11th for its 75,000 mile service. I had a flat on the way to the delership in Wilmer Hutchins. When I called Sewell to let them know Saturday, June 11th for its 75,000 mile service. I had a flat on the way to the delership in Wilmer Hutchins. When I called Sewell to let them know, they transferred me to their roadside assistance. Within half an hour, I was on my way to get a new tire for my car and then on to Sewell for service. Steve, who was working the roadside assistance that day was wonderful. Not only did he have me on my way so quickly, but he showed me things about my car I was not aware of. Needless to say, I am a Sewell customer for life. All of their staff is wonderful to deal with, and they are very fair and efficient. Janice Wright More

We have purchased/leased several Lexus automobiles from Sewell, and have in all cases found the process to be pleasant in all respects. One of the reasons we keep coming back to Sewell (besides Lexus qual Sewell, and have in all cases found the process to be pleasant in all respects. One of the reasons we keep coming back to Sewell (besides Lexus quality and value) is the service. Making appointments is quick and easy. The service staff are friendly and efficient, and the service area looks very professional and clean. I know my car will get the best service available. If I wish, a loan car will be provided at no charge. If I choose to wait for the service to be completed, I can relax in a very comfortable waiting area and enjoy a complimentary beverage. More

Will Jiles was great. He sas straight,clear, fair, and not at all pushy. A pleasure to work with. Came in on his day off to suit our schedule. I would highly recommend. not at all pushy. A pleasure to work with. Came in on his day off to suit our schedule. I would highly recommend. More

Sewll Lexus is the BEST--which is why we continue to buy our cars from Sewell. Customer service is always so very helpful--thank you, Sewll Lexus!!! our cars from Sewell. Customer service is always so very helpful--thank you, Sewll Lexus!!! More

I have purchased 2 new vehicles from Sewell in the past, and always had good service. We were in need of a secondary vehicle, so I searched their web. I made an offer via the internet, and sent a message sa and always had good service. We were in need of a secondary vehicle, so I searched their web. I made an offer via the internet, and sent a message saying I was very interested and wanted to drive the vehicle. Anthony Albino was the sales person. He told me to call him before we came out, and he would be ready with the time. I phoned him around 6:45pm to let him know we would be there to view the vehicle around 7:30, and we we strongly anticipating buying the car that evening. When we arrived, they couldn't find Anthony. Once he finally came up, he told us repeatedly that we were lucky he did not 'slide out' early, as he had already sold a few cars that day. I reminded him that I left a voice mail that we were coming, as instructed. Apparently he never even cared enough to check it, because someone else sold the car at 3pm in the afternoon. We asked to look at some similar vehicles, and he seemed uninterested and acted like we should come back another day. He kept telling me how many cars they sale everyday there, and to just keep checking on the internet. Hmm, this is certainly NOT the way to treat a customer as outlined in Mr. Sewell's book 'A Customer for Life'. With that said, we drove all the way to Dallas from Frisco - it was cold and my wife was furious - Sewell will not get any business from me anymore. More

I purchased a 2010 RX450 with very low miles and well equipped. There were more options than mentioned. I did the entire transaction on the telephone with less than 5 minutes per call. I went to the d equipped. There were more options than mentioned. I did the entire transaction on the telephone with less than 5 minutes per call. I went to the dealership on the day agreed upon and everything was "perfect". The dealership is a first class operation, the building itself is first rate. I would recommend them to anyone. I had requested some extras for my car and they were agreeable without any issue. (I was reading some of the other buyer ratings and I found it silly that the dealer should be held accountable for company employees signing crazy lease agreements. Those companies should send an experienced buyer to make the best possible purchase for their business.) In short, I live in the West Houston area and the dealers here will gouge you with a cup of fancy coffee and a smile. Their websites don't even allow you to view their inventory. "call the 800# or come in".... that's odd to me. I'm firm in my belief that I should be able to use my computer to educate myself first and then walk in to the dealer feeling fully prepared to make a purchase. Sewell has the reputation for selling more cars in the US than any other dealer. I can see why. In time I'll be back to Sewell for my next car if my local dealers don't get with the times. More

I have purchased more than one car from Sewell, and always deal with Scott Shaw for my buying needs. Scott is very professional, and takes the personal interest in the car deal that I have not experie always deal with Scott Shaw for my buying needs. Scott is very professional, and takes the personal interest in the car deal that I have not experienced at other dealers. Sewell always has a great selection of pre owned cars, and Scott will locate the exact one that fits your needs. He is the best salesman I have ever dealt with. More

Bought my first Lexus here totally over the internet. Talked to the sales person and decided it was what I was looking for, a brand new GX450 with 2500 miles on it. Deal was good, vehicle was on a truck Talked to the sales person and decided it was what I was looking for, a brand new GX450 with 2500 miles on it. Deal was good, vehicle was on a truck and in front of my house two days later exactly as described. Very Pleased. More

I was recently tasked with talking to Sewell Lexus about (2) extremely bad lease agreements made with the dealership, and subsequently, what, if anything, could be done. I have my answer as of this morning: (2) extremely bad lease agreements made with the dealership, and subsequently, what, if anything, could be done. I have my answer as of this morning: 2/16/2009, "absolutely nothing". The lease agreements were for (2) company vehicles. One was an RX 400h, and the other an RX 350. The RX 400h contract is for $914/month, and the RX 350 is for $775/month, which is ludicrous. They were written with 80,000 and 60,000 mileage terms for (48) months, which far exceed the 50,000 mile factory warranty. Who does that? No attempt was made in the beginning of the transaction to reduce the cap cost on either vehicle, and obviously nothing was done to make the monthly payments even remotely reasonable. I spoke with the GM there, and he pretty much said "too bad". When I told him he had lost two customers, he said "so what". Carl Sewell wrote a book on customer loyalty a while back. I guess those days are far behind them. These two lease agreements are a prime example of an overall lack of business ethics. The 400h was even a demo, and it was listed as such on the contract! I warn anyone who is about to do business with them, as they are truly sharks circling you in the water. More

Horrible car buying experience. Mi wife was told to come back with her husband...We bought at Park Place. back with her husband...We bought at Park Place. More