Sewell Lexus of Dallas

Sewell Lexus of Dallas, Christine Weesner (Sales Associate - cweesner@sewell.com; 214.353.2106), and Alex Oger (Technology Specialist – aoger@sewell.com) proved to provide incomparable customer serv Associate - cweesner@sewell.com; 214.353.2106), and Alex Oger (Technology Specialist – aoger@sewell.com) proved to provide incomparable customer service throughout the entire event purchasing my second Lexus from Sewell and Christine. I was consistently updated on the progress of my trade-in as well as purchase. From start to finish, the process was the most swift and efficient I have experienced. Sewell, Christine, Alex, and all others within the dealership I interacted were informative, helpful, and friendly. Christine and Alex obtained my vehicle settings preferences and had everything set-up when I was ready to pick-up the vehicle (which they offered to deliver if more convenient!). Having previously owned two Audi's, after a year or more, I would "discover" features I never knew existed in both vehicles. Examples include a six-disc CD changer housed in a back, side compartment with the first Audi and with the second options to view and select various information such as the average use of gasoline per gallon; present rate of speed; current trip mileage; or another alternative of the six or so available. My career heavily surrounds innovation of technology, including user-friendly functionality; nevertheless, I struggle familiarizing myself with new vehicles' technology or rather, I did. I have not found myself fumbling around, flipping through the manual, or becoming frustrated while attempting to acclimate myself with the Lexus RX’s technology due to the time they spent explaining and demonstrating the features and functionality of the Lexus RX. Before meeting Christine at Sewell Lexus of Dallas for my first purchase, I assumed trading-in would be a feat by reason of previous experiences with much less complicated trade-ins; however, I was shown to be incorrect as it was handled quickly and seamlessly, unlike all previous involvement with dealerships, trade-ins, etc. My thoughts of purchasing a vehicle in the future by no means included a better scenario, but again, I was enlightened by way of my second purchase. I am unable to emphasize the amazing display of customer service provided by Sewell Lexus of Dallas, Christine Weesner, Alex Oger, and all other Sewell employees I encountered. Regardless of your interest in a Lexus, I highly recommend setting up an appointment with Christine Weesner (cweesner@sewell.com; 214.353.2106) to familiarize you with Lexus vehicles as well as Sewell Lexus of Dallas’ way of doing business, not only because you may find something of interest as a result of Lexus’ superior ratings in all areas including safety, reliability, quality, and technology, but also to experience the precedent Sewell Lexus of Dallas sets for all dealerships as it should be no less at any other dealership than what I assure you will encounter with Sewell Lexus of Dallas and Christine Weesner. More

My IS350C was towed into their dealership 4 weeks ago when the retractable roof got stuck while in the motion of going down. After two days they called and told me that there were marks on the window th when the retractable roof got stuck while in the motion of going down. After two days they called and told me that there were marks on the window that indicated that the trunk came in contact with an object in the trunk causing the motor to burn out. They called this customer negligence and told me the warranty was not valid and it would cost me $10,000 to repair. I told them that I never had anything in the trunk, I had only owned the car for three weeks and there had to be another explanation. They never entertained that idea and throughout the four week process continued to blame me and my negligence. Ultimately two different people from Lexus corporate and my insurance company got involved. My insurance company denied the claim saying there was no damage and it was a warranty claim issue. Finally, a district representative was asked to come see the car. When I was called following his visit and I asked if he had authorized the work Trae said "it didn't matter because the motor just started working". No one could explain to me how it suddenly fixed itself. They went over the car carefully and checked settings and measurements and after four weeks I finally picked up the car at no cost to me. I am not satisfied in the way I was treated throughout the process. Communication was poor. I was not given updates, I had to call for them. I was treated like I was on trial, trying to prove that I didn't do anything. It was a very stressful four weeks and I was extremely disappointed in the service department. More

I had as usual an excellent experience at Sewell Lexus in Dallas. I brought my car in for oil change and brake work. I highly recommend them and give them a A+++ Dallas. I brought my car in for oil change and brake work. I highly recommend them and give them a A+++ More

I recently purchased a new auto from Sewell Lexus. This is my third Sewell car. My last purchase was with another dealer as Sewell did not represent BMW. Love the car, hated the dealership - what a mista is my third Sewell car. My last purchase was with another dealer as Sewell did not represent BMW. Love the car, hated the dealership - what a mistake. My husband and I were talking and we think its worth an extra $1,000 just to be with Sewell dealerships. Well I am back with the Sewell family and could not be happier. Charlotte Dunlap is a great sales rep. Cecily McClarin did my closing, another good experience. Really, who has ever heard of buying a car being a pleasant experience? I can attest Sewell bends over backwards in service that doesn't stop once you have purchased a car. I visited four other dealerships offering luxury suvs in my search for a new car. The experience was stressful. I thought I wanted another BMW but I saw the light and purchased a new Lexus. Thank you Sewell, Charlotte and Cecily. More

Never have I had such a delightful experience with a service dept. I drove up, immediately tended to, assisted with a loaner car, and was out in 20 minutes. Communication with my Service Advisor, Sara service dept. I drove up, immediately tended to, assisted with a loaner car, and was out in 20 minutes. Communication with my Service Advisor, Sarah was thorough, polite, and professional. Cannot say enough about how wonderful this dealership was... especially since I was from out of town and needed to get back on the road the next day. My 12 year old RX 300 was handled with loving car. Thank you Sewell !!! More

I had the most incredible experience. I was trying to get to the dealership before they closed at 7:00. Traffic and an accident on 75 made my trip to Sewell take an hour and twenty minutes. (It usually take to the dealership before they closed at 7:00. Traffic and an accident on 75 made my trip to Sewell take an hour and twenty minutes. (It usually takes 35). I arrived at 5 minutes before closing, but the friendly Sewell people took care of me anyway, provided a great loaner car. They could not have been more courteous even after a long day and staying 10 minutes late to accommodate me. I won't forget that. THANKS More

I have only had my Lexus for a little over a year and cannot imagine not driving one going forward. The service experiences I have had at Sewell, which were scheduled service visits, have always been gr cannot imagine not driving one going forward. The service experiences I have had at Sewell, which were scheduled service visits, have always been great. My most recent experience was particularly great. Ross Taylor was not only pleasant and respectful, but he was also efficient and got me in and out in a minimal amount of time. I have been very sastified with all my dealings with Sewell, from sales to service. More

Outstanding customer service! This dealership gives you the royal treatment. Every time I go to have my car serviced, I never leave disappointed. They make sure that you leave satisfied. Extremely profess the royal treatment. Every time I go to have my car serviced, I never leave disappointed. They make sure that you leave satisfied. Extremely professional and detail-oriented. More

This was my 9th Lexus. Most of my purchases have been from Sewell. On my last purchase which was a year and a half ago, I strayed to another dealership. What can I say, except, oops......what a mistak from Sewell. On my last purchase which was a year and a half ago, I strayed to another dealership. What can I say, except, oops......what a mistake. I've learned my lesson. Thes very best dealership in the country is Sewell, and that is made possible by Alan Glauberman. He is a jewel and you must never let him retire. He is what makes Sewell what it is! More

I own a Park Place and a Sewell Lexus-both CARS are awesome-both dealerships are not- Love the pick up and delivery service! Even for an oil change! Park Place promised to match the service and th awesome-both dealerships are not- Love the pick up and delivery service! Even for an oil change! Park Place promised to match the service and they will not and cannot-I will never buy a car from anywhere but Sewell! More