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Sewell Jaguar Land Rover North Austin

Austin, TX

not yet
rated
232 Reviews

13910 N FM 620

Austin, TX

78717

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Showing 232 reviews

June 14, 2024

Service department is a scam. Always upselling on unnecessary repairs. I will never buy another vehicle from this dealer. More

by LV78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Fernandez
Jun 17, 2024 -

Sewell Jaguar Land Rover North Austin responded

Thank you for sharing your frustrations with us. At Sewell, your satisfaction is our highest concern, and I am sorry that you did not receive the level of service we are dedicated to providing. I would like to welcome the opportunity to discuss your experience in more detail, please contact me at 737-255-4272 or kliska@sewell.com. I look forward to hearing from you. Sincerely, Kris Liska Service Director Land Rover North Austin

Jul 09, 2024 -

Sewell Jaguar Land Rover North Austin responded

Thank you for sharing your frustrations with us. At Sewell, your satisfaction is our highest concern, and I am sorry that you did not receive the level of service we are dedicated to providing. I would like to welcome the opportunity to discuss your experience in more detail, please contact me at 737-255-4272 or kliska@sewell.com. I look forward to hearing from you. Sincerely, Kris Liska Service Director Land Rover North Austin

Jul 10, 2024 -

LV78 responded

hi Kris- Your dealership represents itself as a customer service oriented business with a luxury brand. My experience has been anything near that. I would expect that you did some research into my situation before responding, but obviously you don’t care.

November 22, 2023

Total scam. Overpriced and incompetent and dishonest. My car came out in bad shape. Never again. More

by atxsrod
Workmanship
Recommend Dealer
No
Employees Worked With
Matt Humphrey
Nov 29, 2023 -

Sewell Jaguar Land Rover North Austin responded

Thank you for sharing your frustrations with us. We value all feedback at Sewell, and your satisfaction is our highest priority. I welcome the opportunity to discuss this experience with you. At your convenience, please call me at (737) 255-4272 or email me at kliska@sewell.com. Thank you again, and I look forward to speaking with you soon. Sincerely, Kris Liska Service Director Sewell Land Rover North Austin

November 17, 2023

Charged $800 to change a battery on a 2019 Range Rover sport when even the most expensive alternative dealers were less than half that. Great and friendly dealer when you are buying a new car or servicin More

by ATXhypercars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Humphrey, Jose Fernandez
Nov 20, 2023 -

Sewell Jaguar Land Rover North Austin responded

Thank you for taking the time to bring this to our attention, ATXhypercars. I apologize for your experience with changing the battery on your vehicle, and I would like an opportunity to learn more. At your convenience, please call me at (737) 255-4272 or email me at kliska@sewell.com. Sincerely, Kris Lika Service Director Sewell Land Rover North Austin

December 03, 2022

Sewell Jaguar and Land Rover North Austin is the most DISHONEST and SCANDALOUS dealership someone could go to. I dropped off my Land Rover to be looked at for a check engine light(engine was misfiring). More

by douglaswilliams2085
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Humphrey, Matt Woolsey
October 02, 2022

Amazing service from Thanos and the team! Thanos was incredibly responsive to my many questions, provided all the necessary documentation without being requested, and could answer all my R More

by will.davie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Bliss - excellent service!, Thano Drivas
Oct 11, 2022 -

Sewell Jaguar Land Rover North Austin responded

Thank you, Mr. Davie. We are glad you had such a great experience with Thano Drivas. We hope you enjoy your new Land Rover. Thank you for being a loyal Sewell customer; we look forward to serving you again.

September 30, 2022

This was our second time working with Sewell within a 1 year time frame. Thano and the full sales team over there at Sewell are great to work with. My wife and I fully enjoy the entire buying process and l More

by 2023 Range
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thano Drivas
September 24, 2022

Thano was great to work with. This is the second car I’ve bought from him and I could not be happier with his service. Highly recommend!! More

by ethanmanley.la
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thano Drivas
September 23, 2022

The process was incredibly easy. Dealership is very nice. No surprises and had a great experience. More

by Matthew.schurk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thano Drivas
September 21, 2022

Thano did a great job helping me locate the truck I had been looking for. I highly recommend working with Thano and the rest of the Sewell team on your next vehicle purchase. More

by Justin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thano Drivas
September 06, 2022

Lied about a prepaid service agreement. Didn’t return phone calls. Refused to give LR regional manager contact info. More

by Byrondavidbrentmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kris Liska, Vy Nguyen, Cade Mannetti, Walter Rhodes, Matt Humphrey, Matt Woolsey
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