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Sewell INFINITI of Dallas - Service Center

Dallas, TX

4.4
81 Reviews

81 Reviews of Sewell INFINITI of Dallas - Service Center

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December 28, 2023

Great service every time. There have been a few times my car has been returned with new interior and exterior scratches, but other than that, I have been happy with the servic More

by Mivette89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Dec 28, 2023 -

Sewell INFINITI of Dallas responded

Thank you for your kind words, Mivette89. We will share your valuable feedback with the team. Thank you for being a loyal Sewell customer, and we hope to see you again soon.

Helpful
December 11, 2023

I took my car in for an oil change and service. I also requested a state inspection. I was greeted and treated with respect and courtesy. They took care of me and explained a problem that was found More

by christie_wallace54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juanita.
Report | Print
Dec 12, 2023 -

Sewell INFINITI of Dallas responded

Thank you, Ms. Wallace, for taking the time to share your experience. We appreciate your kind words. Thank you for choosing Sewell, and we look forward to serving you again.

Helpful
October 18, 2023

When ever I consider a vehicle it is with Sewell because of Service Department and staff. Dom Fulbright and the service crew make a service experience friendly and done right. More

by bob keller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dom Fulbright
Report | Print
Oct 19, 2023 -

Sewell INFINITI of Dallas responded

Thank you for the positive feedback, Mr. Keller. We will share your kind words with Dom Fulbright and the rest of the team! Thank you for choosing Sewell, and we look forward to serving you again.

Helpful
September 01, 2023

Infiniti QX60 dropped off vehicle for repair but problem still not remedy (windshield foggy, and noise from rear wheels after replaced two new tires suggested by the advisor.) More

by Taitran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey and Ryan
Report | Print
Sep 06, 2023 -

Sewell INFINITI of Dallas responded

Taitran, Thank you for taking the time to bring this to our attention. I sincerely apologize for your experience, and I would like an opportunity to learn more. I have left you a voicemail to help with working towards a resolution. It is important to me that we are able to address your concerns at a time that is convenient for you, so please call me directly at (469) 335-8872 or feel free to reach out via email at terb@sewell.com. Thank you for your time, and I look forward to speaking with you. Sincerely, Travis Erb Service Director Sewell Infiniti of Dallas

Helpful
August 30, 2023

Best dealership in DFW. Great sales team and excellent service. I highly recommend Sewell Infiniti! More

by golfsan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Cohen
Report | Print
Aug 30, 2023 -

Sewell INFINITI of Dallas responded

We appreciate the great feedback, golfsan. Thank you for choosing Sewell; we look forward to serving you again.

Helpful
July 31, 2023

Sewell has an awesome service center, quality parts paired with quality work. Great customer service, let's keep up the great job. More

by Onpoint98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. J. Soto
Report | Print
Aug 08, 2023 -

Sewell INFINITI of Dallas responded

Thank you for sharing your experience. We will pass along the positive feedback to Juanita Soto and the Sewell Infiniti of Dallas team. Thank you for being a loyal Sewell customer; we look forward to serving you again.

Helpful
July 29, 2023

Perhaps reviewing dealership while I am in the middle of a bad service experience is not a fair assessment. So I will give it a three stars and hopefully once all is resolved I can up the review More

by First_run73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander and Dominick
Report | Print
Helpful
July 24, 2023

Please remind attendants in waiting area that it is OK for the guest waiting for their vehicles to be able to hear the TV in the waiting area. If the TV can't be heard the waiting area, what is the point More

by P mack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, 6
Report | Print
Jul 24, 2023 -

Sewell INFINITI of Dallas responded

Dear P Mack, Thank you for sharing your experience with us. We value all feedback at Sewell, and your satisfaction is our highest priority. I welcome the opportunity to discuss this experience with you. At your convenience, please call me at 972-455-6336 or email me at gcollins@sewell.com. Thank you again, and I look forward to speaking with you soon. Sincerely, Gina Collins General Manager Sewell Infiniti of Dallas

Helpful
June 12, 2023

Service techs efficiently perform the needed service & get it back to us. The actual cost of our most recent service was lower than the initial estimate - pleasant surprise! More

by Theallens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaunita Soto
Report | Print
Jun 19, 2023 -

Sewell INFINITI of Dallas responded

Theallens, Thank you very much for the great feedback. We appreciate you taking the time to share your experience. Thank you for choosing Sewell; we look forward to serving you again.

Helpful
April 30, 2023

Excellent. Sewell Infinity is always organized & prepared to provide quality service & communication. Above is sufficient! More

by c2w17
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
May 10, 2023 -

Sewell INFINITI of Dallas responded

Dear c2w17, Thank you very much for the great feedback. We appreciate you taking the time to share your experience. Thank you for being a loyal Sewell customer; we look forward to serving you again.

Helpful
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