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Sewell INFINITI of North Houston - Service Center

Houston, TX

4.6
89 Reviews

89 Reviews of Sewell INFINITI of North Houston - Service Center

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September 22, 2022

The service is always top of the line, from the time you drive up a associate is there to assist you. I love the fact that you have the option to wait in the clean modern waiting area or loaner car is alway More

by Nessie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Jaimes
Sep 26, 2022 -

Sewell INFINITI of North Houston responded

Dear Nessie, Thank you very much for the great feedback. We appreciate you taking the time to share your experience. Thank you for being a loyal Sewell customer; we look forward to serving you again.

September 20, 2022

The service bay layout leaves a bit to be desired. The layout requires one to cross one or two lanes in order to enter the building. I also do not like having to stand in the service advisor’s “boot More

by Mark Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not recall their names.
Sep 20, 2022 -

Sewell INFINITI of North Houston responded

Thank you for sharing your experience, Mr. Williams. We will pass along the feedback to the Sewell Infiniti of North Houston team. Thank you for choosing Sewell; we look forward to serving you again.

September 03, 2022

Very professional people, had my wife's vehicle service a few times and never had any issues or complains. More

by Edortegad73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayle Marie
Sep 06, 2022 -

Sewell INFINITI of North Houston responded

Thank you for sharing your experience, Edortegad73. We will pass along the positive feedback to Kayle Slovacek and the Sewell Infiniti of North Houston team. Thank you for being a loyal Sewell customer; we look forward to serving you again.

August 16, 2022

Top 2 Bottom Hands Down The Best Infiniti Dealership I have ever been too. Juan in Service is 2nd to none. Infiniti & Sewell should be honored that Juan is a part of their team. Been bringing my 2004 QX5 More

by n3solanki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Aug 17, 2022 -

Sewell INFINITI of North Houston responded

Thank you for sharing your experience, n3solanki. We will pass along the positive feedback to Juan Jaimes and the Sewell Infiniti of North Houston team. Thank you for being a loyal Sewell customer; we look forward to serving you again.

August 05, 2022

Great staff, work was prompt I was expecting it to take longer. Thank you to the whole team! More

by Gjaraiza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyndsey is all I recall but I missed the names of others that attend to me. They were equally pleasant.
Aug 17, 2022 -

Sewell INFINITI of North Houston responded

We appreciate you taking the time to provide such great feedback, Gjaraiza. Thank you for being a loyal Sewell customer; we look forward to serving you again.

August 01, 2022

The service I received was great. They determined the problem with my vehicle in a timely manner. Dillion the service advisor was awesome. He kept me updated on the vehicle status and More

by Shawnda18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillion
Aug 17, 2022 -

Sewell INFINITI of North Houston responded

Thank you for sharing your experience, Shawnda18. We will pass along the positive feedback to Dillon Turney and the Sewell Infiniti of North Houston team. Thank you for choosing Sewell; we look forward to serving you again.

July 03, 2022

I recommend the service center for maintenance, which is always excellent. Detailed cleaning inside and out, take vehicle elsewhere. More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Martinek, Charles White, Kayle
Jul 12, 2022 -

Sewell INFINITI of North Houston responded

Thank you for sharing your frustrations with us. We value all feedback at Sewell, and your satisfaction is our highest priority. It is important to us that we address your concerns at a time that is convenient for you. Please call me at 281-569-3154 or email me at mdelgreco@sewell.com. Thank you again, and I look forward to speaking with you soon. Sincerely, Michael DelGreco Service Director Sewell Infiniti of North Houston

June 18, 2022

Absolutely love this dealership. They’re first class when it comes to service and sales. They’ve exceeded expectations since the very first day I walked through their door. More

by Alma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelby Wallace and Juan Jaimes
Jul 12, 2022 -

Sewell INFINITI of North Houston responded

Thank you for the compliment, Alma! We will pass the kudos along to the team at Sewell Infiniti of North Houston. Thank you for being a loyal Sewell customer; we look forward to serving you again.

May 23, 2022

Simply The best at all times. No regrets anytime. Will always use Sewell anytime for services More

by eloochris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon
May 24, 2022 -

Sewell INFINITI of North Houston responded

We appreciate you taking the time to provide such great feedback, Eloochris. Thank you for being a loyal Sewell customer; we look forward to serving you again.

May 17, 2022

We have had extremely accommodating responses+ service at this location!! For over 8 years, including road hazards, unexpected visits from us, from break-in issues, until now help with bird-droppings & acid More

by Aneice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms Kayle, Mr G-A-B-I-N-O, and so many others over the years!
May 24, 2022 -

Sewell INFINITI of North Houston responded

Thank you for sharing your experience, Aneice. We will pass along the positive feedback to Kayle Slovacek, Gabino Escobar, and the rest of the team at Sewell Infiniti of North Houston. Thank you for being a loyal Sewell customer; we look forward to serving you again.

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