Sewell INFINITI of North Houston - Service Center

These guys have the process working great. Service appointments can be made online. Greeted with a super positive smile and attitude when you arrive. Always informed of what is going on. A Service appointments can be made online. Greeted with a super positive smile and attitude when you arrive. Always informed of what is going on. Also given a cell-text option to ask questions while you wait. More

Always have a great experience at Sewell! The Service Department does a great job. I would highly recommend buying at Sewell! The Service Department does a great job. I would highly recommend buying at Sewell! More

As a previous employee of Sewell and a customer of Sewell for 10+ years - this was the most horrible and disappointing experience I’ve had at any establishment ever. So here it goes, my experience at Sewell for 10+ years - this was the most horrible and disappointing experience I’ve had at any establishment ever. So here it goes, my experience at Sewell infiniti of Houston. We dropped off the vehicle to them on October 13th when my vehicle broke down on the highway on my way from Houston to Dallas. The car came jumped twice and came to a full stop with all the service lights on. I towed the car out to Sewell infiniti of north Houston. After 3-4 days we received the diagnosis that only the body control module needs to be replaced. We spent almost $1k on diagnostics only and the repair was about $1400 on top. They finished the repair on October 20th and we didn’t go to pick up the car until October 22nd. Not only did they not clean out the car, they also sent us off with the tire pressure sign still on saying that it will go away as we drive because they had already completed testing on the car and was driving fine for two days. Makes me wonder why they weren’t able to get rid of the tire pressure sign if they had been driving it or if it didn’t come on while they tested, how could they let us drive back to Dallas with that sign still on. Sadly for us we took their word and took a straight shot to Dallas. The very next morning I just went to my barbershop with my wife in the car and as i was getting my haircut my car started to smoke up with my wife still inside and now we have had more of the service signs pop up. Left the car there and got it towed out to Sewell infiniti of Dallas. Where they found out that radiator hose was broken and maintenance was needed. I wonder what kind of work Sewell infiniti of north Houston provides just letting their customers go on (4) hour drives without doing their due diligence. That incident could have easily happened or worse on our way back to Dallas. Thankfully it didn’t happen until the next day. Sadly even after spending so much money, they are not taking any responsibility of the repairs (even though I wonder how the radiator hose just breaks on its own and the maintenance was not needed at the moment according to their tests). So now we have to pay $1500 more and been without my car at this point for almost a month, dealt with safety hazards, paid twice for towing and waited to hear back for days from the service manager who just conveniently leaves a message saying “I guess we are playing phone tag, just wanted to let you know we will not be taking care of the repairs thank you and have a good day” Our experience at Dallas Sewell had been excellent since day 1. They got us a loan car, they got us the diagnostics super fast, communicated with Sewell infiniti and provided an alto (ride share) to accomodate us. On the flip side Sewell at north Houston, could not even clean our car, could not get their so called director to even authorize a ride share or a drop off, no loan cars, sending us off with the signs still on, no response once the transaction is done, no remorse for not doing their due diligence and instead just a straight forward “no can do” attitude because guess what, they’re all the way in Houston so what is the worse we can possibly do? How do they take $1k on diagnostics and “miss a broken radiator” along with other maintenance. And to say, I was a true believer of Carl Sewell and his locations - disappointed is an understatement. More

Very Friendly staff. Everyone goes out of their way to ensure that all the issues are addressed. Last couple of visits I have worked with Dillon. He is very courteous, se Everyone goes out of their way to ensure that all the issues are addressed. Last couple of visits I have worked with Dillon. He is very courteous, sends clear communication, keep sending updates via texts and does everything he can to make it a great experience. Its always a pleasure working with him. More

Service wasn’t so great this time around, paid for brand new tires a year ago and they are already bald! Was told that i have to purchase brand new tires all over again because the warrant only covers road new tires a year ago and they are already bald! Was told that i have to purchase brand new tires all over again because the warrant only covers road hazard. Like what type of warranty is that? Why are brand new tires bald after one year when the only places I’m driving is to and from work 4 days a week, not even 30 miles distance . What a waste of money Infiniti! And the audacity to charge $100 for an oil change is beyond me as well. It’s clear that the level of customer service has definitely decreased! More

Great dealership. Service advisors are exceptional. Facilities are great if you wait for the service. You are kept informed all of the time. Have been coming here Service advisors are exceptional. Facilities are great if you wait for the service. You are kept informed all of the time. Have been coming here for many years. More

Pleasant experience from start to end. Svc advisor met me in drive up bay took my information and description of what I wanted and presto hour and half later I was driving my freshly washe Svc advisor met me in drive up bay took my information and description of what I wanted and presto hour and half later I was driving my freshly washed vehicle back t the house. No hassle no delays. Stated what would be done and did what was said so I will be back at next svc interval. More

Totally professional, knows how to analyze and repair their cars, bought cars there since 2003 their cars, bought cars there since 2003 More

Deal with Devi in the service department. Shes caring, quick, and very knowledgeable. She's the best! Shes caring, quick, and very knowledgeable. She's the best! More

Everything about this dealership is completely satisfying. Customer service at its best. Forever Grateful’ Thanks! satisfying. Customer service at its best. Forever Grateful’ Thanks! More