Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Sewell INFINITI of North Houston - Service Center

Houston, TX

4.6
89 Reviews

89 Reviews of Sewell INFINITI of North Houston - Service Center

Sort by
July 16, 2023

Not worth discounting very disappointed and not sure I left with another problem that will need fixing some where elsewhere. More

by Martintw18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelsey
Report | Print
Jul 20, 2023 -

Sewell INFINITI of North Houston responded

Dear Martintw18, Thank you for sharing your frustrations with us. We value all feedback at Sewell, and your satisfaction is our highest priority. It is important to us that we address your concerns at a time that is convenient for you. Please call me at 281-569-3154 or email me at mdelgreco@sewell.com. Thank you again, and I look forward to speaking with you soon. Sincerely, Michael DelGreco Service Director Sewell Infiniti of North Houston

July 10, 2023

The service writers do not take ownership of the client’s experience. I had to track down the service to finally get the promised loaner car. More

by Mark Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not recall
Report | Print
Jul 12, 2023 -

Sewell INFINITI of North Houston responded

Mr. Williams, Thank you for sharing your frustrations with us. We value all feedback at Sewell, and your satisfaction is our highest priority. I welcome the opportunity to discuss this experience with you and left a voicemail with my contact information earlier today. At your convenience, please call me at 281-569-3231 or email me at smartinek@sewell.com. Thank you again, and I look forward to speaking with you soon. Sincerely, Stephanie Martinek Service Manager Sewell Infiniti of North Houston

July 08, 2023

They have always been professional and they make sure that the customer experience is great and rewarding. More

by Monicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey
Report | Print
Jul 12, 2023 -

Sewell INFINITI of North Houston responded

Thank you for sharing your experience, Monicia. We will pass along your kind words and positive feedback to Kelsey Vincent and the Sewell Infiniti of North Houston team. Thank you for being a loyal Sewell customer; we look forward to serving you again.

June 06, 2023

Great location and management at all levels were outstanding. Devi was great in talking through all service options More

by rmullinsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devi Dinh-Neihisel
Report | Print
Jun 06, 2023 -

Sewell INFINITI of North Houston responded

Thank you for sharing your experience, rmullinsjr. We will pass along the positive feedback to Devi Dinh-Neiheisel and the team at Sewell Infiniti of North Houston. Thank you for choosing Sewell; we look forward to serving you again.

June 02, 2023

Great Service always from the Sewell staff. Best dealer to get your car Service done More

by Emil S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devi
Report | Print
Jun 05, 2023 -

Sewell INFINITI of North Houston responded

Thank you for sharing your experience, Emil. We will pass along your kind words and positive feedback to Devi and the Sewell Infiniti of North Houston team. Thank you for being a loyal Sewell customer; we look forward to serving you again.

May 18, 2023

Thank You Very Much! I don't like writing paragraphs, Thank you shoud be enough More

by dgwms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Report | Print
May 19, 2023 -

Sewell INFINITI of North Houston responded

Thank you, dgwms, for sharing your experience. We thank you for being a loyal Sewell customer and look forward to serving you again.

April 26, 2023

I was very please & satisfied with my consultant and service, she was very knowledgeable and took her time to explain, review my service that was rendered. More

by wkrwms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kaylee
Report | Print
Apr 26, 2023 -

Sewell INFINITI of North Houston responded

Thank you for sharing your experience, wkrwms. We will pass along the positive feedback to Kayle Slovacek and the team at Sewell Infiniti of North Houston. Thank you for being a loyal Sewell customer; we look forward to serving you again.

April 24, 2023

My experience was very good and friendly employees, they are very knowledgeable with what your vehicle needs. More

by Esmer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey
Report | Print
Apr 24, 2023 -

Sewell INFINITI of North Houston responded

Dear Esmer, Thank you very much for the great feedback. We appreciate you taking the time to share your experience. Thank you for being a loyal Sewell customer; we look forward to serving you again.

April 22, 2023

Great customer service and very knowledgeable staff. Make the visits there a great experience. I really appreciate that. More

by emartinez1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey
Report | Print
Apr 24, 2023 -

Sewell INFINITI of North Houston responded

Thank you for sharing your experience, emartinez1985. We will pass along the positive feedback to Kelsey Vincent and the Sewell Infiniti of North Houston team. Thank you for being a loyal Sewell customer; we look forward to serving you again.

April 01, 2023

Best customer service of any dealership in Houston From sales to service beginning to end!!! More

by Trey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Pham
Report | Print
Apr 04, 2023 -

Sewell INFINITI of North Houston responded

Thank you for the compliment, Trey! We will pass the kudos along to Julie Pham and the rest of the team at Sewell Infiniti of North Houston. Thank you for being a loyal Sewell customer; we look forward to serving you again.

1
2
3
...
9