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Sewell INFINITI of Fort Worth
Fort Worth, TX
54 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 54 reviews
May 20, 2021
I remain EXTREMELY PLEASED with Sewell Infiniti of Fort Worth. It began as I drove up to the service drive and was pleasantly greeted by Lizzie, who also quickly processed my recall work. Her positive de Worth. It began as I drove up to the service drive and was pleasantly greeted by Lizzie, who also quickly processed my recall work. Her positive demeanor, coupled with her great articulation of the detail of work performed, along with the time estimate when the repairs would be completed, fulfilled all of my questions. Lizzie actually had my vehicle recall work completed BEFORE the estimated date. Very impressive! She then took the time to leave me a detailed voicemail (I was at work and could not answer), again in a very pleasant manner. I would be remiss if I failed to acknowledge the Sewell Infiniti of Fort Worth technicians who actually performed this highly technical repair work. Led by Eric, I believe there was at least 1 other technician who assisted. Their work was PERFECT and left my vehicle with no debris or physical damage as a result of the repair. Then, they ensured my FX35 received a very nice car wash and detail before releasing the vehicle back to Lizzie. Another, absolutely SUPERB team effort by the Sewell Infiniti of Fort Worth team!!! Please convey my gratitude to everyone at my favorite Sewell Infiniti dealership. Thank-You. Very Respectfully, GERALD D. GLENN, SMSgt, US AIR FORCE 19 MAY 2021 More
by Poppa-G
Employees Worked With
Lizzie, Eric, Maria, Gregory, Michael (Service Manager), Roxanne Morrison (GM)
November 26, 2020
Please do NOT leave anything of value in your car at this dealership. Specifically put my AirPods in my glove box... well guess what wasn’t in my glove box when I got home!!!!! And after getting a -tire- rep dealership. Specifically put my AirPods in my glove box... well guess what wasn’t in my glove box when I got home!!!!! And after getting a -tire- replaced, my skid plate/water guard completely came off on the way home, and they kept my tire cap. Anyone recommend another Infiniti or Nissan dealership in the dfw area? Willing to drive an extra hour and a half to not go here. More
by bb
Employees Worked With
Would like to know myself.
October 16, 2020
Friendly and customer focused - just like their commercials say. I have bought 3 cars at Sewell and have never had any service done incorrectly or poorly commercials say. I have bought 3 cars at Sewell and have never had any service done incorrectly or poorly More
by James
Employees Worked With
Lizzie
September 17, 2020
Sewell is very customer service oriented, and it shows. The staff are always so accommodating. I always recommend Sewell to family and friends. I appreciate Sewell. The staff are always so accommodating. I always recommend Sewell to family and friends. I appreciate Sewell. More
by KVRN
Employees Worked With
Blane
June 21, 2020
Sewell was very quick and knowledgeable about what needed to be done on my warranty work. GREAT customer service!!! Kept me informed and I was very impressed. to be done on my warranty work. GREAT customer service!!! Kept me informed and I was very impressed. More
by yburr
Employees Worked With
Don’t remember
June 10, 2020
We could not have had a better new car experience than we had with Sewell Infinity. Our sales associate, John Roberts, was extremely knowledgeable, helpful, genuine and courteous. We highly recommend Sewel had with Sewell Infinity. Our sales associate, John Roberts, was extremely knowledgeable, helpful, genuine and courteous. We highly recommend Sewell Infinity! More
by Buzz
Employees Worked With
John Roberts, Allison Buxton, Roxanne Morrison
March 17, 2020
Personable, thorough, seamless. Buying and owning a Sewell Infiniti is absolutely the ONLY way to purchase a vehicle. Everyone there knows and takes care of us - EVERYONE! We consi Buying and owning a Sewell Infiniti is absolutely the ONLY way to purchase a vehicle. Everyone there knows and takes care of us - EVERYONE! We consider many to be "family"! More
by JustUsTexans
Employees Worked With
OOPS. Our vintage brains remember faces but not names so well
March 04, 2020
Very disappointed with Sewell’s price gouging. I understand making a profit BUT not their money hungry tactics. $2200.00 to replace two single head lights. One didn’t even need it, but they insisted understand making a profit BUT not their money hungry tactics. $2200.00 to replace two single head lights. One didn’t even need it, but they insisted it be changed. I hope people read this and take heed when choosing Sewell Infiniti in Fort Worth. More
by Disappointed in Infiniti
Employees Worked With
Michael
February 27, 2020
We’ve had two Infiniti vehicles and it’s always a pleasure to bring them in and to know that Lizzie Bettis is going to make the transition of dropping off/picking up so smooth. My family and I reall pleasure to bring them in and to know that Lizzie Bettis is going to make the transition of dropping off/picking up so smooth. My family and I really appreciate her and her knowledge of the vehicles. She’s the best! More
by marsha
Employees Worked With
Lizzie Bettis
June 13, 2018
Great service Blake WIlson made sure I was in good hands at Sewell with great service. He kept me updated on my vehicle and good timing on returning my call Thanks Blake WIlson made sure I was in good hands at Sewell with great service. He kept me updated on my vehicle and good timing on returning my call Thanks More
by Silver jon56
Employees Worked With
Blake Wilson
