Sewell INFINITI of Dallas

PLEASE DONT BUY HERE PLEASE PLEASE PLEASE READ BEFORE YOU GO HERE!!!!!!! I wanted to be sure EVERYONE knows what they are getting into before dealing with this dealership PLEASE PLEASE PLEASE READ BEFORE YOU GO HERE!!!!!!! I wanted to be sure EVERYONE knows what they are getting into before dealing with this dealership. I was sold a lie by my sales person Kyle. When I purchased this car I was told all these promises of what a great experience buying from Sewell. You can make your own judgement if that is true. To start I was told that part of the Sewell experience was free oil changes, loaner cars, pick up service, all point inspections on cars so you don’t have to worry about getting a bad car, free car washed, and this great Sewell service we would be provided if we choose this dealership. The oil change is a two week wait, and this is not covered. I was told it would be $65. And the car wash is a long wait as well, unless you schedule ahead, and not free. They will give a run through the wash, but its $200 to have it cleaned. Loaner cars are given but you have to drop off your car and get the loaner. The pickup service is only for routine things, but it is a two week wait. I had my car in the shop prior to this time for a headlight. Which I had to take off to take up there or drive for two to three weeks with a broken headlight since it would take that long to schedule a pick up and loaner. I have made one car payment on my car and have had it in the shop twice. The all point inspections was horrible. The original inspection has concerns with engine dive belt, brakes, suspension, tires, and alignment. However, I didn’t know about that until I caught my sales person in a lie. When I bought the car, I was told that all preowned cars go through a detailed all points inspection. This is the Sewell guarantee to their valued consumers. This was the second time I had to put my car in the shop. I noticed that it was make a weird noise, so I called the service department. Once again, I was told the car pick up service wouldn’t apply here since it was an issue. I took off work to take it since the noise sounded bad and the car was shaking. Two days later I was told by my service rep, Haley, there was $3000 of repairs needed. The suspension, arm bearings, alignment, and radiator fan needed to be repaired. I asked why I was being asked to pay that and if I could see the multi point inspection done on my car prior to purchase. I was sent a report that was a checklist, looked like something off Google. The checklist had everything checked like the inspection was all good. When I asked for the new inspection because this didn’t look right, I was told she can’t get that for me. I had my service lady help with obtaining the two report to compare. Once I looked at the REAL reports, I could see I was lied to many times. The original inspection has concerns with engine dive belt, brakes, suspension, tires, and alignment. Which means all the repairs I was asked to pay should have been addressed before they sold me this car. Plus the money I am being asked to pay isn’t covering the brake repairs that need to be made as well. Which means by the time I make two car payments my car will have been services three times. This whole experience has been horrible. I have been lied to over and over by this dealership. I was sold a lie and a car with multiple problems. I cannot believe I am being asked to pay $1500 for repairs THAT WERE THERE WHEN THEY SOLD ME THIS CAR. DON’T BUY FROM THIS PLACE. If you do make sure you get all the inspections reports and buy the warranty. Your going to need it. Remember these parts are extra expense and this dealership will tell you anything to sell a car. I am so disappointed in the experience I have had with them. I thought I was going to get a high-end dealership with many perks. Instead, I got a bad car and a dealership that doesn’t care once they got me to sign. More

Great Expierence Sewell Infiniti is the best. In sales Mr. Dillion Turner is personable. and knowledgeable about the Infinit.. product.We had the pleasure of purchas Sewell Infiniti is the best. In sales Mr. Dillion Turner is personable. and knowledgeable about the Infinit.. product.We had the pleasure of purchasing from Mr. Turner. At Sewell it is easy to see customer appreciation and satisfaction starts at the top in this company and continues throughout. More

Fail to help disabled Veteran I leased this vehicle last December and since was medically discharged from the Army and lost income. Sewell and Infiniti have been unwilling to prov I leased this vehicle last December and since was medically discharged from the Army and lost income. Sewell and Infiniti have been unwilling to provide any assistance or help. I regret giving them my business. Most unpatriotic business that I’ve dealt with. More

Great car buying experience Nick was very helpful, and blatantly honest. No pressure, and their price were great. Once a Sewell customer, always a Sewell customer. This is my 5th Nick was very helpful, and blatantly honest. No pressure, and their price were great. Once a Sewell customer, always a Sewell customer. This is my 5th car and I wish I had bought all the previous ones from Sewell. More

Sewell Infiniti for life I was already a Infiniti owner, but I wanted to trade my car in to get another. But we all know what types of run arounds dealership can give you. But I was already a Infiniti owner, but I wanted to trade my car in to get another. But we all know what types of run arounds dealership can give you. But I didn't have that experience, thanks to Allison Cohen. Allison and Rodney Lockett made my new car purchase easy and simple. They were awesome, and at Sewell Infiniti the people are great to their customer's. I have the best service advisor Ryan Cox he's awesome!!! More

Spectacular Austin Lentz is a great salesman, great personality, I love my 2012 buick enclave. I loved the service I received. Sewell customer for life. Ecst Austin Lentz is a great salesman, great personality, I love my 2012 buick enclave. I loved the service I received. Sewell customer for life. Ecstatic. More

Relationships/Trust in this Dealership ruined Bought my G37 from Allision Cohen about 5 years ago and built a great relationship with her and the Sewell dealership family. This caused me to have a Bought my G37 from Allision Cohen about 5 years ago and built a great relationship with her and the Sewell dealership family. This caused me to have a great deal of trust in this dealership until recently when I was a victim of hail damage and had to decide where to take my vehicle for repairs. Although I live in Frisco which is quite a ways away from the Dallas Sewell location I decided that I would make the trip and bring my vehicle to the ones that I'd built trust in over the years assuming that they would definitely do things right. I dropped my vehicle off on 7-27-16 with Chris Girard who walked the vehicle with me and assured me that they would take care of it and it should take about 2 to 2.5 weeks max. He also pointed out that one of the dings had caused a little paint chip that was on the left ledge of the vehicle and the back window, however it was in a good place because it shouldn't require that they repaint. I left with the expectation of my car repairs being done with quality and returned to me in a better state than when I dropped it off. During the repair period I communicated with Chris on a number of occasions due to the fact that Sewell requested at least two additional supplements. Upon the request of the second supplement, I made a phone call to Chris to ask why they were requesting this supplement because it was to authorize them to repaint the rear quarter panel of my vehicle. I informed Chris that this is not what we'd discussed and I would rather that they not repaint only a panel of my vehicle because I was worried about it matching the rest of the paint. He assured me that there would be no difference and because my vehicle was black I wouldn't notice it at all. About a week later I received communication from Chris that the paint (which was the last portion of the repairs) was complete and my vehicle was being reassembled. Being that 3.5 weeks had passed by this time and that my Rental period was ending in a few days with my Insurance company, I called Chris to find out when I could expect to pick my vehicle up. He stated that my vehicle was getting ready to go to paint to which I responded, I just received a status from a few days ago that paint was completed and my vehicle was being reassembled. He stated that he must have sent that to the wrong person and apologized but my vehicle hadn't yet been painted. Worried that I would now be responsible for paying for my own rental after what was promised as a 2 to 2.5 week max job has now turned into being over a month I asked Chris if Sewell would be providing me a form of transportation for the remainder of the repair period. He stated he would see what he could do. After about 2 days of my expiration period I received a call from Chris stating that my vehicle was now ready for pickup. My wife and I drove down to pick up the vehicle and was immediately asked to sign the supplement checks. Before signing, my wife asked to see the vehicle. When they brought the vehicle around I went out myself to inspect and immediately noticed that the paint was totally different and noticeable to which I informed the Estimator this is not what Chris promised. I also noticed in several more places where the paint seemed to be chipped or missing. I went back in the lobby and asked my wife to go and take a look. She asked what I saw and I told her I didn't want to say anything because I wanted to see her reaction. She spent about 10 min out with the Estimator and came back in and immediately asked, "What did they do to the car". She felt as I did that our vehicle looked worse now than when we'd brought it in. We expressed our feeling to the Estimator who took me in his office and said we took before pictures so let's look at before pictures. When he pulled the pictures up, I told pointed out how good our paint looked when we dropped the vehicle off and he response was, that just the light and the shadows from the sun. I received a call from Chris on the following Monday and he also tried to justify it by saying that it was like that when we brought it in and threaten to stop paying for the rental car if I didn't bring it in. I escalated it to Sam Weston who to my understand is the GM who also said it must have been that way being that the car is about 5 years old. I'm now in the process of having my insurance company serve as a mediator to see what can be done about our dissatisfaction. Unbelievable....and really sad because my wife and I were also considering the purchase of another Infiniti this year based on the Trust that we thought we'd established with this dealership. More

Bad service I used to enjoy going to this dealerships matter fact I bought my Infiniti of this location but I also but a Mercedes at park place and either this lo I used to enjoy going to this dealerships matter fact I bought my Infiniti of this location but I also but a Mercedes at park place and either this location used provide first class service but now sewell infiniti in Dallas has changed a lot and for the worst I took my car for an oil change and it took about 15 minutes before somebody came to me and asked if i could be help but that's not all I also took my car to service because it overheat once and they had told me that I had to replace the entire engine which was $10,000 in spending so i decided to take it to a different location and the only problem I have with my car was the gaskets which was fixed for less than $500 so that was a rip off right there I'm not sure if I can trust them anymore because I really was thinking on buying another infiniti. More

Andrey was awesome! Bought a preowned Lexus GX from Sewell Infiniti Dallas 12/14. Worked with Andrey Saparov who was absolutely wonderful. Professional, honest, courteous Bought a preowned Lexus GX from Sewell Infiniti Dallas 12/14. Worked with Andrey Saparov who was absolutely wonderful. Professional, honest, courteous, attentive, knowledgable, efficient, patient etc etc... I could go on and on. VERY positive first experience with the SEWELL family of luxury dealerships. No hassle, no run-around. NO BS! All promises were fulfilled on time. Would absolutely recommend! More