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Sewell INFINITI of Dallas

Dallas, TX

Overview
Reviews
Vehicles
4.5
200 Reviews
Building relationships, not selling cars and trucks, is our first priority, and it has been for more than a century. “Customers for Life” – that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. Sewell is still the family-owned business it always has been. You never get the feeling that “it’s just business”; a sense of family and the importance of long-term relationships always come through. You can experience our service at 19 dealerships across Austin, Dallas-Fort Worth, Houston, and San Antonio.
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7110 Lemmon Ave

Dallas, TX

75209

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Showing 200 reviews

December 28, 2023

Great service every time. There have been a few times my car has been returned with new interior and exterior scratches, but other than that, I have been happy with the servic More

by Mivette89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Dec 28, 2023 -

Sewell INFINITI of Dallas responded

Thank you for your kind words, Mivette89. We will share your valuable feedback with the team. Thank you for being a loyal Sewell customer, and we hope to see you again soon.

December 11, 2023

I took my car in for an oil change and service. I also requested a state inspection. I was greeted and treated with respect and courtesy. They took care of me and explained a problem that was found More

by christie_wallace54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juanita.
Report | Print
Dec 12, 2023 -

Sewell INFINITI of Dallas responded

Thank you, Ms. Wallace, for taking the time to share your experience. We appreciate your kind words. Thank you for choosing Sewell, and we look forward to serving you again.

October 18, 2023

When ever I consider a vehicle it is with Sewell because of Service Department and staff. Dom Fulbright and the service crew make a service experience friendly and done right. More

by bob keller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dom Fulbright
Report | Print
Oct 19, 2023 -

Sewell INFINITI of Dallas responded

Thank you for the positive feedback, Mr. Keller. We will share your kind words with Dom Fulbright and the rest of the team! Thank you for choosing Sewell, and we look forward to serving you again.

October 15, 2023

We were treated with courtesy by all Dallas Sewell Infiniti team members with whom we had the privilege to engage throughout our car-buying experience. More

by jchilton
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stanley Bullock, Tucker Devinny, Kelsey Gosset, Gina Collins
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Oct 16, 2023 -

Sewell INFINITI of Dallas responded

Thank you for the positive feedback, jchilton. We thank you for choosing Sewell and look forward to serving you again.

October 03, 2023

I had a different understanding of what was discussed after almost every conversation we had More

by dprjr63me
Recommend Dealer
No
Employees Worked With
No comment
Report | Print
Oct 06, 2023 -

Sewell INFINITI of Dallas responded

Thank you for taking the time to make us aware of your experience. I sincerely apologize you did not receive the 5-star level of service we are dedicated to providing, and I appreciate you giving me the opportunity to discuss your concerns with you. It was a pleasure speaking with you. Please let me know if I may assist you further in the future. Thank you for your time and your valuable feedback. Sincerely, Ryan Long Sewell Infiniti of Dallas Preowned Director

September 28, 2023

I had a great experience with my purchase from Sewell. The dealer was very pleasant to work with! I would buy again in the future from Sewell. More

by chassidy martin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry & Steven
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Sep 28, 2023 -

Sewell INFINITI of Dallas responded

Welcome to the Sewell family, Ms. Martin! We are delighted to hear you had a great experience. Thank you for choosing Sewell, and we look forward to serving you again.

September 14, 2023

Best experience I've ever had. Sales woman was incredible. I would only buy from here in the future. More

by HR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison Cohen
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Sep 14, 2023 -

Sewell INFINITI of Dallas responded

We are delighted to hear about your experience, HR. Thank you for being a loyal Sewell customer; we look forward to serving you again.

September 01, 2023

Infiniti QX60 dropped off vehicle for repair but problem still not remedy (windshield foggy, and noise from rear wheels after replaced two new tires suggested by the advisor.) More

by Taitran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey and Ryan
Report | Print
Sep 06, 2023 -

Sewell INFINITI of Dallas responded

Taitran, Thank you for taking the time to bring this to our attention. I sincerely apologize for your experience, and I would like an opportunity to learn more. I have left you a voicemail to help with working towards a resolution. It is important to me that we are able to address your concerns at a time that is convenient for you, so please call me directly at (469) 335-8872 or feel free to reach out via email at terb@sewell.com. Thank you for your time, and I look forward to speaking with you. Sincerely, Travis Erb Service Director Sewell Infiniti of Dallas

August 30, 2023

Best dealership in DFW. Great sales team and excellent service. I highly recommend Sewell Infiniti! More

by golfsan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Cohen
Report | Print
Aug 30, 2023 -

Sewell INFINITI of Dallas responded

We appreciate the great feedback, golfsan. Thank you for choosing Sewell; we look forward to serving you again.

July 31, 2023

Sewell has an awesome service center, quality parts paired with quality work. Great customer service, let's keep up the great job. More

by Onpoint98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. J. Soto
Report | Print
Aug 08, 2023 -

Sewell INFINITI of Dallas responded

Thank you for sharing your experience. We will pass along the positive feedback to Juanita Soto and the Sewell Infiniti of Dallas team. Thank you for being a loyal Sewell customer; we look forward to serving you again.

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