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Sewell Ford Lincoln
Odessa, TX
2,221 Reviews
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Verified Customer
April 12, 2023
Overall, I had a pleasant experience, and Ashley helped me Ashley was courteous and welcoming and the service overall was great I would definitely go again me Ashley was courteous and welcoming and the service overall was great I would definitely go again More
by luisarenas
Employees Worked With
Ashley Lopez
November 11, 2022
This place has the friendliest and most helpful people anywhere plus a huge selection of vehicles - new and used. Absolutely 5 star plus!! Looking to buy? Ask for Leo. A really helpful, caring young man. anywhere plus a huge selection of vehicles - new and used. Absolutely 5 star plus!! Looking to buy? Ask for Leo. A really helpful, caring young man. More
by keith2keith
Employees Worked With
Leo Lopez
August 22, 2022
I have never been so shocked when attempting to purchase a vehicle before. I own a large company in the Midland/Odessa area which is local to this dealership and we have a fleet of around 14 field technici a vehicle before. I own a large company in the Midland/Odessa area which is local to this dealership and we have a fleet of around 14 field technician trucks and I am currently in the market to add three more trucks to that total. I stopped by the dealership to take a look at a Ford Ranger they had for sale on the lot and was approached by very polite salesman who introduced himself and gave me all of the information that I asked for. I informed him that I was needing a price sheet with the year, miles, vin, and total price that I could take to my financial institution, along with the same documents I had already gotten for two other trucks that I am purchasing from another dealership. The salesman very politely asked me to follow him inside so he could get some basic information and he could get me what I was needing. So I followed him into the dealership sat down at his desk and about 5 minutes later was approached by a very rude manager....at least I'm assuming he was a manager. He then told me that they would not be giving me anything. He informs me that they don't give out details about their vehicles not even the year, total price, vin, and miles printed out on a sheet of paper and told me that I would only get the details if I gave him my financial institutions loan officer information and they would send it over there that they would not be giving anything to me. He then said that's not how we do things around here. So just to make sure I had heard him correctly, I asked him so you're telling me that even though I want to buy this truck, you are not going to give me a paper with very BASIC information that I need so that I can have a conversation over terms with my bank before I give you all of their information to start the loan request? Seriously? And his answer was yes we won't be giving you anything. Astounding. I don't know how it's done at Ford dealerships but I can tell you after buying multiple Dodge trucks and Chevrolet trucks that I've never been treated so rudely in all of my life and they just allowed me to get up and walk out without a second thought. That ridiculous excuse of a manager cost that polite young salesman a sale, over what seems to be his over-inflated ego. Because of this incident I will make it a mission to never buy another Ford in my life and I will never step foot inside of a Ford dealership again and I will bad-mouth Ford at every chance I get. Especially so forward located on 191 in Odessa. Totally unacceptable behavior by people that are trying to sell vehicles and have a well intentioned customer in their office that is wanting to purchase one and refuse to give me any information and tell me that they will only deal with the bank and not with me. Sewell Ford in Odessa you just lost a customer and as a member of the community, that has strong statute in the oilfield community I will make sure and share my experience with everyone I know in a position to purchase fleet vehicles for their businesses and do everything I can to keep my colleagues, coworkers, and customers from ever stepping foot into your dealership and offering you their business. More
by Texasdriller83
Employees Worked With
Some manager that did not offer his name
May 30, 2022
Thsi dealership have helped me in the past with getting a vehicle and it has made the process so easy to get into another vehicle. Great customer service! Highly professional, caring, and respectful people h vehicle and it has made the process so easy to get into another vehicle. Great customer service! Highly professional, caring, and respectful people here. More
by Berthanunez77
Employees Worked With
Robert Herricks
May 06, 2022
I've had nothing but negative experiences with everyone from here. The salesman would let me drive the vehicle before pushing me into purchasing. The service department has had it for several issues and is from here. The salesman would let me drive the vehicle before pushing me into purchasing. The service department has had it for several issues and is impossible to get ahold of or anyone to call you back. The last time they basically told me luxury vehicles have rattles there's nothing we can do. I would NEVER spend another dollar here and couldn't regret stepping foot in that dealership more. I will discourage everyone I know to not buy anything from here. More
by Lauren
Employees Worked With
Tim
March 16, 2022
Robert was so helpful and amazing to work with. I will definitely be buying my next vehicles from him and sending everyone I know his way. Also shout out to the manager there for working out a new I will definitely be buying my next vehicles from him and sending everyone I know his way. Also shout out to the manager there for working out a new deal with the back in the fly for me just to make sure I got the financing I needed! Will come back again 10/10 More
by Usmclargent
Employees Worked With
Robert Herricks
March 13, 2022
Outstanding service which began on 8th street Sewell with Robert Herricks being my salesman. He is absolutely awesome and I could not have asked for a better experience! Will definitely refer others to him ! Robert Herricks being my salesman. He is absolutely awesome and I could not have asked for a better experience! Will definitely refer others to him ! More
by cjderrick1975
Employees Worked With
Robert Herricks, Mark Marin
February 25, 2022
I ordered a truck from Ford through Sewell in August 2021. Was told it would be 10 - 12 weeks and six months later when the truck was delivered to Sewell Ford, they sold it without calling me or checki 2021. Was told it would be 10 - 12 weeks and six months later when the truck was delivered to Sewell Ford, they sold it without calling me or checking with me at all. It is not Sewell's fault that the truck took six months to get here. That is just the nature of today. But, to just sell it without calling or making any contact is ridiculous. After talking to their sales manager (which is very unprofessional), they claimed to have called me but when I told them I received no phone call and pulled my phone records to prove it, they did not care and made no attempt to make the situation right. Definitely will not be back to Sewell Ford. More
by rburrow
Employees Worked With
Sales Manager
