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Sewell Cadillac of Houston
Houston, TX
38 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 38 reviews
October 09, 2021
I bought a CT5 on September 11. I had already visited two other dealership and was disappointment in my search until we arrived at Sewell. I received a more than generous offer on my trade in and the price o other dealership and was disappointment in my search until we arrived at Sewell. I received a more than generous offer on my trade in and the price of the vehicle purchased. Everyone was super nice, helpful and accommodating, especially our salesperson Kyle. I will definitely be back when I am ready for a new purchase in the future. More
by ivawalker
Employees Worked With
Kyle Benefield
June 04, 2021
My last Cadillac!!! I’ve driven Cadillacs for 25 years with no plans of ever driving anything else. Until now. I have a 2015 SRX with 30k miles on it, here’s a list of everything (that I can remember) with no plans of ever driving anything else. Until now. I have a 2015 SRX with 30k miles on it, here’s a list of everything (that I can remember) that has gone wrong……. The transmission went out at 20k miles!! They fixed it but It’s still slam shifting around 20mph but they’re telling me that’s normal with this car. Default engineering. Too much horsepower for a lightweight vehicle. It literally feels like I leave the engine behind when I speed up. I brought it back after they fixed it and they said it had to relearn how I drive. So I gave it time to learn but when I brought it back they said “if they find anything wrong, their previous work/parts are only guaranteed for one year” which was up in November. They said they couldn’t find anything wrong with it even though it’s still doing the exact thing they supposedly fixed. The camshaft position valve had to be replaced on the intake side actuator(?) at 20k miles. The hidden compartment door motor failed at 20K miles. So now the engine light is back on again at 30k miles and they said it’s the camshaft again but this time on the exhaust side ($539 not covered under warranty or customer good will). INTERNAL FAILURE IN SOLENOID EXHAUST CAMSHAFT SOLENOID CIRCUIT BANK. The lock cylinder on the driver’s door failed so the physical key won’t unlock the car if the remote dies. Again, at 20k miles. Sewell employees were very nice as I was told “they have warrantees in place for a reason”. If I could give Cadillac zero stars I would. June 2021 More
by crizzy
Employees Worked With
Ryan, Robert
November 20, 2020
I bought a certified preowned Escalade ESV in October 2020 from Sewell Cadillac of houston. I was told the car had passed 172 points check by their technician. However the car began to have many proble 2020 from Sewell Cadillac of houston. I was told the car had passed 172 points check by their technician. However the car began to have many problems from the day 2: 1. The car won’t ignite(After they checked, they told me the battery died and they replaced a Battery for me, come on it’s a Certified Preowned car, what does “Certified”mean? 2.The touch screen display was not responsive and moved by itself. 3. ROUGH IDLE. The RPM moves up and down. It should be steady. And I can feel a little shake(I was told by them “it’s normal”) 4. vibration when driving. sometimes especially bad. More
by luckwell
Employees Worked With
Shaylyn Maloney
April 27, 2020
Awesome service I got an Escalade from Sewell mainly due to the fact that my dear friend couldn't stop singing praises to Sewell and the way they service their patron I got an Escalade from Sewell mainly due to the fact that my dear friend couldn't stop singing praises to Sewell and the way they service their patrons.. Well needless to say I am sold.. They aren't the perfect place... lets be honest no dealership will ever be, however at Sewell you can rest assured that if anything isn't working for you, they will without a doubt walk the extra mile to make it right again... two people will make me for sure purchase again from Sewell a. Tim Austin (Sales Rep). b. TJ Narlock (Service Manager) THE ABSOLUTE BEST OF ALL!!! More
by Alan Herrera
Employees Worked With
TJ Narlock
April 17, 2020
I went to purchase a used vehicle and asked to speak to the manager about my trade and I asked him if he was the manager because he didn't have a name tag that said he was the used car manager,I asked if h the manager about my trade and I asked him if he was the manager because he didn't have a name tag that said he was the used car manager,I asked if he really is the manager and he got upset and would not sell me the vehicle,I exotic have a great experience but got a poor experience and was very dissapointed,a young used car manager very immature and unprofessional,don't buy a used car from them,go to another dealership who will treat you good and value their customers More
by A very nice person who just wants a new car
Employees Worked With
Used car manager
December 24, 2019
Sewell sells lemons! Ever since I purchased my 2017 XT5 from Sewell Cadillac of Houston, I’ve had nothing but issues with the car. We believe it was damaged on their lot during Harvey and never reported. S from Sewell Cadillac of Houston, I’ve had nothing but issues with the car. We believe it was damaged on their lot during Harvey and never reported. Since, it’s had transmission issues, now random rust specks on the tailgate and just an ongoing array of issues with this car from storm damage. Buyers beware! Additionally, I took thisXT5 in for service work as the transmission lights were coming on stating not to drive it anymore. After having it towed across Houston to Sewell, I was told it was and electronic mechanism and they fixed it. I pick it up today, Christmas Eve, and the lights are now coming on. This dealership has nice people but their integrity and ethics are in question by me and many others I’ve spoken to. They should’ve never had this car for sale! More
by TeamHudson
Employees Worked With
Can’t Remember
February 23, 2019
BEST EXPERIENCE EVER! Ask for Kamal. He is amazing! My son who is under 21 years old and bought his dream car from Kmal but only after three days of due diligence on Kmal and the manager Scott’s part . My son who is under 21 years old and bought his dream car from Kmal but only after three days of due diligence on Kmal and the manager Scott’s part . These gentlemen don’t sell cars. You pick one and they help you do whatever you need to gain financing. My son didn’t know how to do many things but Kmal helped walk him through the process. Kmal is the best person to go meet with when you are ready to buy a car!! Customer after Care is also outstanding!!! More
by Melinda Brownhill
Employees Worked With
Kamal Yousef and the manager Scott a little shout out for Timothy too.
January 29, 2019
My Experience at Sewell Cadillac I have redacted my initial review based on a phone conversation with the sale manager. The review has increased from a 2 to 4 as the issue I was most I have redacted my initial review based on a phone conversation with the sale manager. The review has increased from a 2 to 4 as the issue I was most upset about was a misunderstanding in regards to the apparent lack of active noise cancelling in the XT4. The sales manager provided documentation that clearly showed the XT4 ANC comes standard and is always on. My wife still feels it sounds different than initial car driven, so the sales manager has encouraged us to speak with their technology specialist. I did not give a 5 star because my thoughts on the last minute lump sum dealer add-ons should have been disclosed earlier IMO. I do appreciate the sales manager apologizing and he re-iterated they are transparent with their add-ons and place a sticker in every car highlighting each add on, but not directly to the window sticker. I am starting to understand the Sewell customer satisfaction commitment. In the end it was a miscommunication between the salesperson and myself. Curtis St. Louis is a good salesperson and did his best to match my Wife's most desired options with a car on their lot based on our budget requirements. More
by BA12
Employees Worked With
Curtis St. Louis
December 01, 2018
Ryan the Service Director Ryan the service director and Sewell have truly been great to work with. Had an issue with my Cadillac CT6 that GM or Cadillac wasn’t will to fix. But Ryan the service director and Sewell have truly been great to work with. Had an issue with my Cadillac CT6 that GM or Cadillac wasn’t will to fix. But Ryan took care of me after a few days. It is nice knowing Sewell stands behind the cars they sell. Thank you More
by Smilebrent
Employees Worked With
Ryan
