Sewell Cadillac of Houston

In my opinion there is no “Sewell Difference”. They’re just another car dealership cut from the same cloth as all the others. Which is extremely frustrating when we thought we had a deal on a pre- They’re just another car dealership cut from the same cloth as all the others. Which is extremely frustrating when we thought we had a deal on a pre-owned vehicle and the dealership sold a few hours before we could get there to purchase it. We had negotiated to the point the dealership had sent us the invoice for purchase. The dealership didn’t give us a courtesy phone call or text message until after the vehicle was already sold and it was too late. We thought the deal was done with a dealership that prides itself as being different and we were sadly mistaken. More

I was immediately referred to a sales representative. Many options were offered. We negotiated good prices. Many options were offered. We negotiated good prices. More

70 days since purchase still no registration. Incompetent. Never did inspection, told needs to be weighed. Lots of issues. Incompetent. Never did inspection, told needs to be weighed. Lots of issues. More

Just left the dealership from my initial car search and test drive. The sales associate, Mackenzie, was prompt, smart, knowledgeable and very accommodating when answering all my questions. I will definitel test drive. The sales associate, Mackenzie, was prompt, smart, knowledgeable and very accommodating when answering all my questions. I will definitely return for a second visit with her and to look at the car again. More

What can I say, I am blown away on professionalism and customer service I experienced at Sewell. I bought used (no warranty) Cadillac - great and professional buying experience with Mackenzie, no push, ho customer service I experienced at Sewell. I bought used (no warranty) Cadillac - great and professional buying experience with Mackenzie, no push, honest trade in value (they actually matched Carmax offer). Two weeks later went for maintenance. During the service, I found out that one of the shocks is leaking (pretty expensive part in Escalade). I immediately went to used car manager Kim, ready to start the war over defect that wasn't disclosed. Manager not only approved the repair right away but also make sure that it was done very quick and at $0 costs from me. THIS IS HOW customer service should look like. I will be coming back to Sewell! More

They couldn’t even tell me if they still had the car in stock. They just kept asking annoying sales person questions. It’s been over a week and I still don’t know if they have the car! stock. They just kept asking annoying sales person questions. It’s been over a week and I still don’t know if they have the car! More

They went out of their way to accommodate me, even during these crazy Covid times. Aaron facilitated the entire purchase remotely, and made me feel very comfortable buying without first viewing the car in pe these crazy Covid times. Aaron facilitated the entire purchase remotely, and made me feel very comfortable buying without first viewing the car in person. More

I bought an XT4 totally love my vehicle...However after the sale when I did not recieve my Title or my plates I was told lie after lie,oh we tried to contact you(ugh No!!) or oh we have the plates at our d the sale when I did not recieve my Title or my plates I was told lie after lie,oh we tried to contact you(ugh No!!) or oh we have the plates at our dealership...I tell them I will pick them up the next day...Drive all the way there... "Oh sorry we mailed them out!!! Etc. It has been 3 months since I bought my vehicle and I am still Waiting for my plates and my title!!!! Ask to speak to management"oh I will have them call you still waiting for that call too!!!! I will Never Buy Another Car From Sewell!!!!! More

Kendall Carter and her team are AWESOME!! Will return!! I have never experienced such an excellent transaction before!!! Great service have never experienced such an excellent transaction before!!! Great service More