Sewell Cadillac of Dallas - Service Center

Service I recently brought a used vehicle in I had puchased elsewhere. The Service Rep made bo comments about condition, other repairs needed or anything I recently brought a used vehicle in I had puchased elsewhere. The Service Rep made bo comments about condition, other repairs needed or anything. I was referred to Sewell because of it's image of customer service. I've not yet experienced this great customer service. More

Sewell helped repair my vehicle when Crest would not After Crest refused to repair my vehicle under a TSB I went to Sewell who repaired it quickly with no issue. I will always look to Sewell for service After Crest refused to repair my vehicle under a TSB I went to Sewell who repaired it quickly with no issue. I will always look to Sewell for service or new car purchases in the future. More

Great service from great people I bought my car 3 weeks ago at a different dealership. I was unhappy with my former dealership's service after the sale, so I brought my new Cadillac I bought my car 3 weeks ago at a different dealership. I was unhappy with my former dealership's service after the sale, so I brought my new Cadillac ATS to Sewell to have a door ding removed. Work done was impeccable, very reasonably priced and I was in and out of there within an hour. I will DEFINITELY bring my car here for any needed repairs in the future. Great job, Sewell Cadillac!!!! More

Sewell fixed my wifes Cadillacs gas fill problems when Cadillac and the selling dealer said my wife would just have to tolerate the problem. The factory rep. also said it had been corrected on the 2011 mo Cadillac and the selling dealer said my wife would just have to tolerate the problem. The factory rep. also said it had been corrected on the 2011 model but it could not be corrected on a 2010 model SRX. Took it to Sewell even after they did not sell it, gave me a new CTS to drive and after 5 days called to say it was fixed. Sewell needs to give GM a leson in customer service. Recomendation, "they are the best". More

Three times now I have included Sewell Cadillac Dallas on the opportunity to quote repairs on my vehicle. Every time they have been at least 250% higher. I expect a higher markup from the dealership,but thei the opportunity to quote repairs on my vehicle. Every time they have been at least 250% higher. I expect a higher markup from the dealership,but their prices are outrageous. My last and final visit to Sewell Cadillac in Dallas, I waited 4 hours for an oil changes and to patch a tire. I was told less than one hour so I decided to wait. I ended up setting in the waiting room 4 hours with no explanation. I will not use this Sewell for any service in the future. More

This dealer does a good job of touting how great they are, but falls way short in delivery. Sewell just put a band aid on the problem with the air conditioner after repeated times in the shop. After th are, but falls way short in delivery. Sewell just put a band aid on the problem with the air conditioner after repeated times in the shop. After the warranty expired, and they recommended replacing the system, I had to call Detroit. They replaced the entire system for free and gave me $2000 off my next Cadillac. I do not fault GM, but Sewell will never get my business again. Don't use them, they are crooked. More