Sewell Cadillac of Dallas

Horrible F&I experience Absolutely piss poor experience with this dealership so far & haven't even received my car. I spoke with Cathryn which went well. After making a ver Absolutely piss poor experience with this dealership so far & haven't even received my car. I spoke with Cathryn which went well. After making a verbal deal, I spoke with Orlando in F&I & "thought" things went well & I was extremely clear when I informed him VERY DIRECTLY-- 1) that I only want to finance with Ally 2) I have credit monitoring & ABSOLUTELY DO NOT want my credit pulled by anyone but ALLY 3) ALLY may not be your absolute best rates at the moment but I have a great relationship with them so don't bother with anyone else. Well my emails went crazy tonight & apparently my credit was sent to US BANK, WELLS FARGO, GM Financial, COMPASS Bank & finally ALLY. 5 inquiries on 1 bureau & 4 on the other. Horrible business when someone doesn't even listen well enough to respect my wishes on top of NEVER even calling to ask my permission.. Not 1 call from F&I, only from the salesperson to set up delivery since the financing was finished. So with privacy laws we now have & dealing with private information sent AGAINST MY DIRECT ORDER is now forcing me to contact my attorney.. Let's see if Sewell listens to him & has an enjoyable experience when he is done!! More

Great service from great people I bought my car 3 weeks ago at a different dealership. I was unhappy with my former dealership's service after the sale, so I brought my new Cadillac I bought my car 3 weeks ago at a different dealership. I was unhappy with my former dealership's service after the sale, so I brought my new Cadillac ATS to Sewell to have a door ding removed. Work done was impeccable, very reasonably priced and I was in and out of there within an hour. I will DEFINITELY bring my car here for any needed repairs in the future. Great job, Sewell Cadillac!!!! More

SRX is falling apart! I fell hook line and sinker for the gorgeous 2013 SRX I bought only to regret it later! After a few months it was falling apart. GM recalls after GM r I fell hook line and sinker for the gorgeous 2013 SRX I bought only to regret it later! After a few months it was falling apart. GM recalls after GM recalls and not a single call from Sewell. I feel unsafe in the vehicle. I am so mad at myself for putting so much money down for this car. This was my third car from Sewell and after this experience, I will not be buying from Sewell ever again. More

Sewell fixed my wifes Cadillacs gas fill problems when Cadillac and the selling dealer said my wife would just have to tolerate the problem. The factory rep. also said it had been corrected on the 2011 mo Cadillac and the selling dealer said my wife would just have to tolerate the problem. The factory rep. also said it had been corrected on the 2011 model but it could not be corrected on a 2010 model SRX. Took it to Sewell even after they did not sell it, gave me a new CTS to drive and after 5 days called to say it was fixed. Sewell needs to give GM a leson in customer service. Recomendation, "they are the best". More

Three times now I have included Sewell Cadillac Dallas on the opportunity to quote repairs on my vehicle. Every time they have been at least 250% higher. I expect a higher markup from the dealership,but thei the opportunity to quote repairs on my vehicle. Every time they have been at least 250% higher. I expect a higher markup from the dealership,but their prices are outrageous. My last and final visit to Sewell Cadillac in Dallas, I waited 4 hours for an oil changes and to patch a tire. I was told less than one hour so I decided to wait. I ended up setting in the waiting room 4 hours with no explanation. I will not use this Sewell for any service in the future. More

Oh where to start. I will make a long story short. I always thought that Sewell was a good name considering all the cars you see in Dallas with that name tag on the back. This dealership is just anothe always thought that Sewell was a good name considering all the cars you see in Dallas with that name tag on the back. This dealership is just another place where scumbag car salesmen gather...they're no better at Sewell as they proclaim. I went in to buy a 2008 Escalade ESV, met with Tad who was a great guy, and who I felt like tried to help. Needless to say we worked a deal I drove the car home and realized the whole front end had be rebuilt due to a wreck. Sewell DID NOT disclose this to me when I bought the car. They told me it had a clean Carfax and was a local trade from a regular customer. Upon finding that I called Sewell to see what we could do. They said they would find me another car, but never did. The sales manager, Brad Reidel, was a typical used car salesman. He told me the car had a little paint work done, but that this was nothing ordinary for cars they sell (buyers beware). They never found me a car, they didn't keep me updated on progress, and it was a battle to nail them down on getting a check to get my down payment back. It was a month before I was able to give the car back and for them to get me my money back. I will never in my life buy a car from anyone associated with Sewell. I also tell everyone I meet/know in Dallas this story to deter them from buying a car from Sewell as well. More

This dealer does a good job of touting how great they are, but falls way short in delivery. Sewell just put a band aid on the problem with the air conditioner after repeated times in the shop. After th are, but falls way short in delivery. Sewell just put a band aid on the problem with the air conditioner after repeated times in the shop. After the warranty expired, and they recommended replacing the system, I had to call Detroit. They replaced the entire system for free and gave me $2000 off my next Cadillac. I do not fault GM, but Sewell will never get my business again. Don't use them, they are crooked. More