Sewell Buick GMC of Dallas

This is my third car purchased from Sewell in 16 years, and I will no longer recommend them. I sold my old Yukon to Auto Trader for TWICE what they would pay for it, and when I asked the salesman about th and I will no longer recommend them. I sold my old Yukon to Auto Trader for TWICE what they would pay for it, and when I asked the salesman about the discrepancy in price, he told me that the dealership had to make up cash in the used department because they weren't making enough in the new sales department. A friend of mine bought a car from James Wood in Decatur on June 29th, and his salesman taught him about the wireless features in the car (that he then showed me). Even though he bought his car 6 weeks after mine, he received his license plate before me. When I called Sewell about my license plate (now 3 months after purchase), the receptionist told me they had it and did not have a policy of calling anyone to let them know it was there. During the sale, I kept making excuses in my mind for the salesman thinking that perhaps he was inexperienced or that the pandemic had made their lives difficult, but the level of service I have received then and since then, the different times I corrected his mistake assuming it was because he was young and now I wonder if it is part of a change in corporate philosophy has caused me to decide to take the time to write this review. Don't go to Sewell expecting to be treated fairly without having to fight for it as you would with another dealer. If you want to be honesty and a forthcoming dealership where they will call you back and remember the previous conversation they had with you, I would call James Wood in Decatur. More

Dropped me like a hot potato. Contacted them via cars.com. They listed 2 2019 XT5 I was interest in. Corresponded with couple folks via email and one guy on the phone. He kept t Contacted them via cars.com. They listed 2 2019 XT5 I was interest in. Corresponded with couple folks via email and one guy on the phone. He kept trying to sell me a car I had not looked at and did not want. Long story short I ended up purchasing a 2019 XT5 from Frank Kent on the west side of Fort Worth. More power to the folks in the Sewell ads who say they will never drive any but a Sewell. That was certainly not my experience. I refused to reveal names of anyone I spoke with. Best Regards More

Purchased one more vehicle - our 3rd vehicle from Sewell !! Want to thank and commend Sales advisor: Vivian Vu for taking extra steps to assist and guide us in our 2019 Buick sales process! Great to work Vivian Want to thank and commend Sales advisor: Vivian Vu for taking extra steps to assist and guide us in our 2019 Buick sales process! Great to work Vivian Vu, very passionate about her job, ensuring the we are happy with the advice and making ours a really smooth transaction! We live this vehicle and also the purchasing choices presented, and Vivian helped easily deciphering the numbers (with multiple applicable discounts stacked on top of the each other). We really thank Vivian, for her passion to help clients and do the sales (in-fact Vivian was more of an Advisor in guiding us thru, rather than typical pushy Sales!), and we give thumbs up for Sewell dealership in helping us towards our 2019 Buick purchase. We came out very impressed how smooth the whole process turned-out to be! Thank to - Sales manager/director Steven Lamb and financing/business manager, and rest of the Sewell Buick/GMC teams have taken extra-steps, and special care to meet our strict financial needs – ensuring both vehicle suitability as well as financial budget. Kudos to Vivian and Sewell Team! More

Although I purchased elsewhere, great experience! I looked at several vehicles at Sewell, ranging from a 2010 Acadia to a 2017 Enclave. I ended up purchasing my dream vehicle elsewhere simply because I looked at several vehicles at Sewell, ranging from a 2010 Acadia to a 2017 Enclave. I ended up purchasing my dream vehicle elsewhere simply because it wasn't available on any of Sewell's many lots at the time. However, I can't tell you how awesome and professional the staff here was. On the 2010 my sales guy OFFERED to replace the break pads and provide a second key and key fob on a 9 year old vehicle! I ended up purchasing a 2016 from a different dealer and they wouldn't replace the worn tires of provided a second key. All that you've heard about the Sewell experience is true!! Looking to spend your time and money at a credible dealership, this is it! More

Great working with Vivian Vu, her Sales/Client expertise ! Want to thank and commend Vivian Vu for taking extra steps to assist and guide us in our 2018 sales/lease process! Great to work Vivian Vu, very passi Want to thank and commend Vivian Vu for taking extra steps to assist and guide us in our 2018 sales/lease process! Great to work Vivian Vu, very passionate about her job, ensuring the buyer is extremely pleased with the advice and smooth transaction! We've been very happy with the vehicle and leasing/purchasing choices presented, and Vivian helped easily deciphering the numbers in such a complex lease transaction (with multiple discounts stacked on top of the each other). We really thank Vivian, for her passion to help clients and do the sales (in-fact Vivian was more of an Advisor in guiding us thru, rather than typical pushy Sales!), and we give thumbs up for Sewell dealership in helping us towards our 2018 vehicle lease/purchase. We came out very impressed how smooth the whole process turned-out to be! Thank to - Sales Director Steven Lamb (Sales Director) and Courtney Lucky (financing/business manager), and rest of the Sewell Buick/GMC teams have taken extra-steps, and special care -- literally 'bend over backwards' to make this deal happen that meet our strict financial needs – ensuring both vehicle suitability as well as financial budget. Kudos! The dealership had Ice-Cream on this Saturday afternoon – with Free custom specialty Ice cream sandwiches made on-site and offered to the whole floor and all the customers. This made more of a family setting and helped lighten up what could be a tight sales floor. This turned out to be our icing on the cake, on top of our purchase! Did we mention, Free unlimited car washes/vacuum at any/all Sewell dealerships comes with this purchase! This is TWICE in a three years Sewell family dealerships taking care of our vehicle needs, kudos Sewell family dealership guys! More

This is my first GMC purchase. I purchased my Terrain in Amarillo, TX and shortly after I was experiencing an engine noise, like a knocking noise. I brought my Terrain in several times to the Panhandle deal Amarillo, TX and shortly after I was experiencing an engine noise, like a knocking noise. I brought my Terrain in several times to the Panhandle dealerships to be dismissed every time. This was so frustrating because the vehicle only had 8,000 mile on it. During Spring Break I decided since I would be in the Dallas area I would drop my Terrain off at Sewell GMC where I was approach by Justin Townsend. I voiced my concerns and addressed the knocking noise. Mr. Townsend reassured me he would figure out the problem. Mr. Townsend provided me with a loaner vehicle and always made sure I had everything I needed. I ended up taking Sewell GMC's loaner vehicle back to Amarillo while my Terrain was still being fixed. After a few days it was determined that my engine needed to be replaced in my Terrain. Mr. Townsend was more than willing to send his staff on an 8 hour drive to return my Terrain to me and then have his staff drive their loaner vehicle back to Dallas. I have nothing but outstanding things to say about Sewell GMC. The customer service Justin Townsend, Head Technician, and management provided me is truly unheard of. They were prompt, efficient, over the top accommodating and so willing and eager to make this a hassle free experience for me. After this experience I know with the utmost confidence I will continue to take my business to Sewell GMC; and recommend them to everyone I know. More